Customer Ratings & Reviews
- Model:
- GSRF SM-R170NZSAXAR
- SKU:
- 6372118
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, price, battery life, comfort, and fit of the Geek Squad Certified Refurbished Galaxy Buds True Wireless Earbud Headphones. Many customers find that the sound quality is great, the price is reasonable, the battery life is decent, the earbuds are comfortable to wear, and they fit well. However, some customers have concerns about the ear tips not being included, the charging case not working properly, the volume not being loud enough, the packaging being different from the original, and some units being defective.
This summary was generated by AI based on customer reviews.
Wrong tips won’t charge with them on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Refurbished. Girl at Best Buy said samsung allows them to resell returned items if they are deemed ok.
No, I would not recommend this to a friendBroke after a month
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud stopped working after a month, go with a new pair of possible and maybe get a warranty.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right earr volume would not go up.no matter what I tried.
No, I would not recommend this to a friendRight bud stopped working after 2 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked it and even ordered for another one but the right bud stopped working just 2 days after usage!
No, I would not recommend this to a friendRight ear bud didn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.right ear bud didn't work. tried all of the fixes and nothing worked. will be returning
No, I would not recommend this to a friendVery bad earbuds headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People don't hear me on the when I'm using the headphones. Always crash when talking to the phone.
No, I would not recommend this to a friendnot working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months later left bud its not working, do not buy refurbish items
No, I would not recommend this to a friendDo Not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear wax found. Horrible quality! Do not buy refurbished. Wish I could give it a zero
No, I would not recommend this to a friendIt's no good to buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did not even last two, had to buy a new case first now right ear dont work smh....
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear was broken or defective. I hear this is a common problem with the product.
No, I would not recommend this to a friendbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery don't last long, the right one quit working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out to us. We are sorry if the battery life of your Galaxy Buds is poor, and the other side stopped working. I understand how essential this is to have your buds working correctly.
Kindly visit this link below about your Samsung earbuds' battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
Also, visit this link for some troubleshooting steps to have the right side fixed:
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on
Here's another link to have your buds updated:
https://www.samsung.com/us/support/answer/ANS00078087/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144208270
Thank you for choosing Samsung. Have a great day!
^Chrystel
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont work one ear i jusr used only 2 days later dont work more
No, I would not recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was terrible will just spend extra money on a new pair not refurbished
No, I would not recommend this to a friendNice headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but there was a big issue. One headphone was hardly audible.
No, I would not recommend this to a friendNoppp
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't water ur money!! They are heavily used items, not refurbished
No, I would not recommend this to a friendReturn to Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These refurbished earbuds did not work properly, I had to return them to the store.
No, I would not recommend this to a friendDont like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out my ear and also the sound when on the phone is low.
No, I would not recommend this to a friendBuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like them. Went inside my ear and they bothered me.
No, I would not recommend this to a friendDropping call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects while on a call, I constantly have to call back people
No, I would not recommend this to a friendVad product, broken already
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bateries of this Samsung Galaxy budd are not charging not more.
No, I would not recommend this to a friend