Customer Ratings & Reviews
- Model:
- GSRF-SM-R175NZKAXAR
- SKU:
- 6405217
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the Geek Squad Certified Refurbished Galaxy Buds+ True Wireless Earbud Headphones for their exceptional sound quality, long battery life, and affordable price. Many users find them comfortable to wear and appreciate the variety of color options. However, some customers have experienced issues with defective units, inadequate volume, missing ear tips, and poor packaging.
This summary was generated by AI based on customer reviews.
Showed as two separate Bluetooth devices
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both earbuds showed as two separate Bluetooth devices. Tried everything including coupling by touching and holding both earbuds in the charging case until the center light starts flashing green. Did not work. Returned it.
No, I would not recommend this to a friendNo Bluetooth signal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They looked ok, but they would not give a Bluetooth signal to connect to. I'm returning them and getting a new pair
No, I would not recommend this to a friendBe careful with these idiots !!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these Galaxy Buds + refurbished online !!!! The box was Galaxy Buds +, but inside the box they had the old ones !!!! I am frustrated and I will go to a store tomorrow !!! I hope these crooks will exchange them !!!!
No, I would not recommend this to a friendWorstBuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to give as a Christmas gift. The box arrived with stickers all over the box, making it completely unpresentable. I will never, EVER buy any thing Geek Squad refurbished again. Unacceptable.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had them for about a year and they worked up until a couple months ago now only one works so way overpriced not good sound and didn't last
No, I would not recommend this to a friendDon't buy refurbished from Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These never worked for me. They could never pair to my device and I had to return them. Now my money won't be back for 3-5 more days. I am extremely unsatisfied with this product.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Late delivery and lack of communication from representative in regards to the matter. Normally best buy does really well with delivery but this product taking longer than they projected
No, I would not recommend this to a friendRefurbished Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased these ear buds, i understand that they are refurbished but one side isn't working at all. i don't think that's fair. my purchase should give me a reliable product
No, I would not recommend this to a friendJunk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced due to randomly disconnecting from phone even though charged and phone was within reach. Second set dod same thing. Best Buy REFUSED to. refund even with COVID restrictions going on
No, I would not recommend this to a friendRefurb Unit was DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy a Refurb version of this. Bestbuy did not test it at all. It would not sync with 4 devices. After a call to Samsung they confirmed that the unit was faulty and to return it.
No, I would not recommend this to a friendReceived the wrong one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw a few reviews on here, so I made sure I checked first. The charging case is for the Galaxy Buds version, not the Galaxy Buds+. Even when adding it to my phone, it didn't include the +.
No, I would not recommend this to a friendRefurbished by idiots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a used galaxy buds black. They look used, and they aren’t the plus version. Only have one mic hole on each earbud. Also, my iPhone won’t connect to them using the samsung app.
No, I would not recommend this to a friend1 defective ear bud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered 2 unfortunately didn’t open the second set until today, only 1 ear functions at normal Volume the other is barely audible
No, I would not recommend this to a friendBad ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was really bad. I kept hearing an echo and distortion I returned them and purchased a new upgraded pair that I'm extremely satisfied with.
No, I would not recommend this to a friendNot Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New Samsung Bud+ are awesome. Unfortunately, this refurb was in bad shape. Missing pieces. Dirty.
No, I would not recommend this to a friendDo not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds do not work. I am in the process of trying to return them. I was expecting better quality even though they were refurbished.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They charge and app recognizes earbuds but no sound comes out. Obviously defective and will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SmartHomeJunkie!
Thank you for bringing this to our attention. I see you have some concerns with your Samsung Galaxy Buds+ True. We sincerely apologize that your earbuds do not have audio. Please know that we value your feedback. Let me help. I am sharing with you a troubleshooting link if your Samsung earbuds do not have sound:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144291934
Thank you for choosing Samsung!
-Remie
Bad product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good initially but after 2 months it’s not working properly. Other People can’t hear if we speak in a phone call.
No, I would not recommend this to a friendMissing cable. broken box and missing ear tips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing cable and ear tips. This is not acceptable at all. If it's geek certified then I was expecting it in good condition.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought refurbished and they were making a weird alien sound from time to time. Had to return and buy a brand new pair
No, I would not recommend this to a friend