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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $229.99

Customer reviews

Rating 4.2 out of 5 stars with 1353 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,353 reviews
  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great when they work but the battery dies quickly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon receiving the "refurbished" headphones, I was surprised to find them soiled with earwax and malfunctioning. This was inconsistent with my understanding of the term "refurbished," which I believed implied a thorough cleaning and repair prior to resale.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slim phast

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download and stream Slim Phast Rivercat I today thanks

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Meheee, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 90-day warranty on this product for manufacturing defects in materials and workmanship. Feel free to reach out to Samsung Support if you have any questions or if you would like any additional assistance. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Missing ear tips

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing ear tips. Was purchased as a Christmas present. I should've checked the contents before gifting it. Big disappointment Christmas morning.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished Buds Were Duds!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These refurbished buds paired well with my Galaxy phone and worked great for music. Unfortunately they did not work well for phone calls. Volume faded in and out. The buds looked terrific, however the small size and texture made them difficult to handle. I returned them for brand new buds and am very happy!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    defective product, not worth buying refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received defective. The ambient noise and noise cancelation function was not functional bc the bids would produce an awful whirring noise instead like TV static. They worked as normal in other respects but this was a prime feature I was disappointed to find inoperable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Came without earbud pieces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came without the little platic/rubber earbud pieces

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not iOS supported

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous that consumers are stuck in a proprietary war of greed. Going to return these because I'm not getting rid of my apple phone. I wanted to update my old galaxy buds but they won't support these newer ones on the app for iOS users. Thanks for wasting my time. My money will be going elsewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were difficult to use, the right side crapped out and they were not clean. There was earwax on one of them and I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven’t received item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible so far because unfortunately I haven’t received the product yet. Placed order around April 22 and to this day no progress. Please provide me a replacement as I have waited a long time and gave my trust to Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre ear buds. Nothing special. The touch features are annoying.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eartips weren't included, and the buds case paint is peeled off

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbs are terrible.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbs come with problems. Won't charge. Terrible purchase. Don't buy them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear duds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these but not too happy with them. I spent 200 and expected very good sound. The sound dims with external sounds and even though i changed the settings the buds still do this. Not very happy with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there NandoC, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important specific features are to you with your device. If you are continuing to find the settings you adjust not staying as desired, please reach out to the Samsung Support Team. We also have a great article on our website titled "Restart or reset your Samsung earbuds" to see if a reset of the buds can help maintain the settings you desire. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    U.P.S. SUCKS! GOING POSTAL NOW!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most ridiculous shipping ever!!!! Got delivered to wrong house by ups they have a picture of the delivery point and it’s obviously not my house. Got a refund but it was a refurbished item so It was 50 bucks cheaper than new ones and they couldn’t just give me the same thing I had to buy some full price. The whole purpose of ordering them was the price so I not only got a pair for 50 bucks more but I got them a week after my friends birthday. LAME!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy them

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware. 6 months later, and I'm having sound issues and trying to file a warranty claim, and it's not going so well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    SamsungGalaxy Buds2 Pro True Wireless Earbud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come with all accessories that was describe. They wanted me to send the both packages (ear buds) back to them and wait another 2 weeks to see if the new package has all the parts... no thanks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Waste Your Money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first couple of weeks, these worked great and I was happy with the purchase. Come week three the right ear bug started making a high-pitched sound and wouldn't go away. When I took the earbuds to Best Buy they told me there was nothing they could do because I purchased them more than two weeks ago. Now the left earbud is giving me issues with the sound quality. I am very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Refurb my phone and me, Geeksquad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my first pair, then they wouldn't interfacevwith my phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    "

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling and battery life are average.....

    I would recommend this to a friend