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Customer reviews

Rating 4.2 out of 5 stars with 1361 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,361 reviews
  • Rated 1 out of 5 stars

    Ear bud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good product quality of sound bad I'll not recommended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not sure how it can be certified

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was making some weird sound when on a call. should have been tested properly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy refurbished!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package came with a sticky substance on the outside of the case, no silicone ear pieces for the actual earpiece. Dissapointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible shipping

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    shipping was terrible and never arrived to the mailing address

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NO eartips or charging cord.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine didnt come with a charging cord or eartips. On top of that the case is sticky and beat to crap. I will def be returning these.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Dsinn, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 90-day warranty on this product for manufacturing defects in materials and workmanship. The advertised Samsung - Geek Squad Certified Refurbished Galaxy Buds2 Pro True Wireless Earbud Headphones include the - Charging Case (cradle), 2 Ear Tip set (small / large), USB C to USB C Charging Cable, and the Quick Start Guide. If you would like any further assistance, feel free to reach out to BestBuy Customer Support: (1-888-BEST-BUY) (1-888-237-8289). Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    malfunction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    malfunction the function for which I bought them does not work, and the complete product did not come

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy JaieJ, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Samsung provides a 90-day warranty on this product for manufacturing defects in materials and workmanship. When you have the available time out of your busy day, please reach out to BestBuy Support: (1-888-BEST-BUY) (1-888-237-8289) for further assistance on your incomplete product box. If you would like any further assistance or have any questions for us, feel free to contact Samsung Support. We're always happy to help! Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Poor Refurbishment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right headphone would not connect without putting both headphones in your ears. The right headphone would also randomly disconnect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Causes Very strong migraine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gives me very bad migraine, i gave them to my husband and he also had very strong migraine after using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No gel tips? Unbelievable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really? No gel tips? Horrible experience. Returning

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear pieces missing on three times

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to use them I ordered them 3 times and every time no ear buds , so i got fed up and cancelled the order.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unimpressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is meh. Kept falling out. Poor bass and poor sound stage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbud stopped connecting a week after the reurn policy end date. Prior ot that they worked great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rapid battery depletion within a few hours. Not good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. You won't be disappointed! Samsung Galaxy pro2 earbuds

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work whoever referbished them doesnt know how to it correctly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible battery

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery gets really hot when charging, earbuds get hot and then die quickly, seems extremely sketchy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate these. Theyre way to big. No matter what size attachment I use the buds keep popping out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst birthday present

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing 2 sets of rubber ear tips that are specified to come with it, very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lesson learned buying "certified refurbished".

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left bud won't hold a charge. Also, they are very uncomfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Pieces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered without the ear cushions - and seemingly "dirty". Returned.

    No, I would not recommend this to a friend