Customer Ratings & Reviews

The product was missing parts. Specifically the soft tips that fit inside of your ear canal. There were supposed to be three sizes and one of them were missing. When something is listed as certified refurbished, I take it to mean that all the necessary parts are included and intact. The lower price softens the blow, this time, however, I would think twice before buying anything with the spurious "certified refurbished" designation.

Excellent, just like new, doesn't had the medium size ear plug but that's not really important

Great upgrade fron buds plus. However had to buy larger tips to fit ears

Love them. Working as advertised no complaints what so ever

These are best earbuds, easy to pair with your samsung phone. The sound quality and features are great!

Great wireless Samsung ear pods to talk. Good music quality.

They work as they should just really sensitive to the touch

These Pro2 earbuds came without ear tips so I returned them and purchased them new.

I've had Samsung ear buds for 5+ years and have never had any issues. I figured at this price, why not give these refurbished ear buds a shot - I ended up returning to the store next day. The set that I received had someone else's name on a "Ship to Home" label that was on the box, kinda weird. I fully charged them (case light turned green, just like my other set), however, when I went to use them, the right ear bud battery drained extremely fast - I watched on the "Wear" app as the battery life went down in real-time, 80%, 79%, 78%...was down to 3% in a matter of less than 30 mins. I knew it was a risk but figured that Best Buy would have at least given these the once over before shipping them out...I was wrong.

Love my buds, they came refurbished but are absolutley wonderful, they work perfectly. Thank you Best Buy

This is a review of the REFURBISHED only. Not the actual Buds. Since Best Buy separates these 2 items I have no problem leaving a review about what Best Buy sent as "refurbished" It is clear Best Buy does not understand what "refurbished " means. They sent "used -acceptable". Refurbished is when something is inspected and re-made to whole as close as possible. Thid was just a return. The Best Buy Employee opened it, saw it had buds in it and slapped a sticker on. It is missing all components. Packaging demolished. Bufs not in the right place. This is not refurb. This is a return. If i wanted open box i would get open box. Best Buy needs to be made aware of what refurbished means. This is going back and now one of you other sad souls will get it. Maybe i need to snap it in half to save someone else. Yeah....there we go.....it arrived broken in half. Ooops.

I must of had a bad pair as they work fine most of the time but when both are inserted it wants to cut in and out when by myself.

Great set of earbuds and honestly they were brand new when I got them. The price and performance are spot on.

When I picked them from the store in the first use y realize the volume of the buds was super low and one of them, the right one made a buzz sound higher than the actual sound of the music

Love them! Goes great with my galaxy s24 ultra! Worth every penny

Geek squad but works like new! Sound blockage works amazing and you can track where theyre at if you loose them

I love the earbud they are wonderful when i go to the gym

Product is great i have bought it before Always works and no problems

Beautiful color , comfortable, and sounds quality amazingly highly recommended

These exceeded my expectations! Great sound, excellent sound cancelation, comfortable, & cute color!