Customer Ratings & Reviews
- Model:
- GSRF SM-R510NZWAXAR
- SKU:
- 6513724
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, comfort, battery life, price, fit, condition, connectivity, and design of the Geek Squad Certified Refurbished Galaxy Buds2 Pro True Wireless Earbud Headphones. They appreciate the great sound, comfortable fit, long battery life, affordable price, secure fit, like-new condition, seamless connectivity, and stylish design. However, some customers have expressed concerns about missing ear tips, defective units, and touch controls that may take some time to get used to.
This summary was generated by AI based on customer reviews.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend. This is my third pair, different models, and sound quality is not what I expected, very disappointed. The earbuds will not stay in place, no matter how I put them in or the size of the rubber things I use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MrsRandolph, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like more information on how to get the perfect fit for your anatomy, check out, "How to wear your Samsung earbuds." Have you tried the Comply Tips Designed for the Galaxy Buds2 Pro? The Galaxy Buds2 Pro foam tips easily attach to the device and feature a comfortable, custom in-ear fit. These are engineered to be the perfect length and shape for optimal in-ear fit, so the ear tips stay securely in your ears. Fun fact, the tips are designed to fit in the charging case while charging. With multiple sizes available, this will help to find the perfect fit as well. Feel free to reach out to Samsung Support if you would like further assistance and/or help troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Always satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and good quality kinda very durable and water resistant works amazing pricey!
I would recommend this to a friendVery dirty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I received them, both the case and the earbuds were very dirty.
No, I would not recommend this to a friendGot half of what I expected.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Believe it or not there was only one earbud in the package. How does that even happen? Any, Best Buy was quick to refund my $$$.
No, I would not recommend this to a friendNot a good earbuds at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are just not as good as the original battery do not last long at all as a matter of fact only two to a few hours of battery life per charge and if you use the noise canceling definitely will get 2 hours very cumbersome too get them to fit in my ears not as well made as the original
No, I would not recommend this to a friendOne earbud stopped working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked pretty well for 5.5 months, then yesterday the right one stopped charging & therefore stopped working. I have $40 earbuds ive had for 3 years that work better. These were not worth the $130 I paid.
No, I would not recommend this to a friendGalaxy pro bud 2 pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality/volume fades out even after you clean the ear buds
No, I would not recommend this to a friendVery bad noise cancelation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad package came open, when activating the active noise cancelation a ringing sound will play and not stop while the active noise cancelation was on.
No, I would not recommend this to a friendNot great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnect it, it cut off from one but to other and one of the bus it rattle
No, I would not recommend this to a friendLeft ear piece.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went bad after 12 months. The left ear piece started to ring out of nowhere.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them, never test them good or bad. I need to return them. 2 weeks still no money back. Dont buy them. Won't recommend.
No, I would not recommend this to a friendRefurbished….NOT!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.**NOT REFURBISHED** This is returned product that was immediately resold. They still had the original purchaser’s name programmed on them. Galaxy Buds app won’t see them! WHAT A JOKE!!! Do better Best Buy!!!
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this late July and by September 3, the right ear bud was constantly making a screeching sound (non stop). Basically spent 100 bucks for a month-plus of use .
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited over two weeks for these earbuds and when they finally do arrive, they are in the correct colored box for the item i ordered but the item inside was not the color specified on the case and order
No, I would not recommend this to a friendHere's atip: Check for tios
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came without any foam tips. So much for a refurbished bargain.
No, I would not recommend this to a friendUpset/Not Satisfied/Just want what i paid for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side went out after 2 weeks. Absolutely upset, wasted money time and energy.
No, I would not recommend this to a friendBad Idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud didn’t work. The shipping was terrible, it was cancelled twice. Refund options were extremely poor. I would avoid purchasing these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there WilfredoG, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to assist you with troubleshooting the sound of your left earbud. We have available on our website, the Samsung Support Team, to work through chat with your device. Thank you for being a Samsung customer. -Elizabeth
Defect peice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some how received damaged/defect product audio is mot clear.
No, I would not recommend this to a friendBe weary of faulty design
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flawed design where end pieces can potentially break off in ear and result in a ER vist.
No, I would not recommend this to a friendDidnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to use the refurbished ones they kept disconnecting. Luckily i got the sane ones new for Christmas and they are great but i do not recommend used ones
No, I would not recommend this to a friend