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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1354 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, comfort, fit, battery life, price, and color of the Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones. They appreciate the great sound, comfortable fit, secure fit, long battery life, and affordable price. However, some customers have concerns about the missing or damaged ear tips, packaging, accessories, and missing parts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,354 reviews
  • Cons mentioned:
    Ear tips

    Rated 3 out of 5 stars

    Missing parts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds, and case were both in impeccable condition. However, first pair I received came with just large and small ear tips for a white pair. I ordered a second pair. This one came with black tips but again mssing the medium size which is what works best for me. Disappointing that these would not be listed as missing or replaced.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BbuyShoper!

      Thank you for bringing this to our attention. I see you are having some concerns with the ear tips of your Samsung Galaxy Buds2 True. We sincerely apologize for what inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. For future reference, let me share this link with you on the different models of our Galaxy earbuds:

      https://www.samsung.com/us/mobile/audio/all-audio/

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144267135

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds. These were refurbished and you can't tell them apart from new ones. Did take some getting used to the ability to hear your surroundings while listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth a Shot!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical based on the other reviews, but I figured I'd give it a go and return them if there were any issues. My pair came with 2 ear tips and the charging cable, and everything was pristine. No previous sign of wear at all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. Great sound quality and the case isn't bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable and cute

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, fast and easy connection, super comfortable. Just don't expect too much from the sound isolation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where wonderful love these earbuds. They are a great way to save

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item good price , very clear sound best item

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound poor fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound poor fit. Samsung does a great job of making mobile product that are of high quality and great specs. These buds are no different. The only problem and it’s a BIG problem is that they fall out when I work out. Stick with the Galaxy Bud+. They have a unique rubber wing that gently keeps them snug in your ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Galaxy ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great & stays in my ears without falling out every 5 mins.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really good quality for a refurbish, came with the extra ear fits as well

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great sound, worth the money.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came just as you would get new, would never know they were refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great item, a wonderful value. I enjoy the sound quality and I love the color. I will recommend this product to others.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Returned and not even Reset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i dust received the buds, they paired up quick. Only to find out who the previous owner's name. I'm like, REALLY. I cant use Samsung Member Diagnostic to even test to see how well they are. But when i tested it with what i knew, they work great. I don't want to say they are fake but I'll run some more test to make sure. Overall, they sound really good. Ambient sound works great and ANC works good too. The case charges with the buds in them correctly. I'm nit picky but it'll do. Cant beat the price at all.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Missing bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these accidentally thinking they were Galaxy Buds pro because I lost mine these were a decent replacement my only issue is the bass isn't quite there like the Pro's these just sound average to me I did end up keeping them for the price however.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good i upgraded! Sound quality is amazing and the ambient noise function is very helpful for hard hearing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No ear tips

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a pair of Skullcandy Jib True Wireless Earbud that worked perfectly fine for me but gave them to one of the kiddos. Being old school figured I'd get Samsung to complete the set; earbuds, watch, and phone. Don't wear earbuds often, mainly while mowing and maybe in bed. All in all, not much difference between the two, so glad I got refurb and only spent around $25 more than the Jibs. It could be because it came with no earp tips and had to use some I had laying around, but the Samsungs don't stay in as well as the Skullcandys did when mowing. Constantly having to reseat them ( which of course pauses music, then having to tap other ear ). Wasn't expecting much noise canceling from mower, so not completely disappointed, but it does seem that the Jibs were better ( again, could be a fit issue) But I'll stick with them and try other ear tips.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great deal of great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on an excellent set of earbuds. They're far better than I expected and fit comfortably for long stretches of time -- they also stay in when jogging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New to Galaxy buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work. No complaints. I love the sync capabilities with Android phones. Great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are like new, and they work very well. I'm happy that I was able to get them as a replacement for my lost ones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, useful features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these earbuds was a marked improvement over my previous set, and the customizable touch commands have been very helpful for quick changes without accessing my phone while listening.

    I would recommend this to a friend