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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1354 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, comfort, fit, battery life, price, and color of the Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones. They appreciate the great sound, comfortable fit, secure fit, long battery life, and affordable price. However, some customers have concerns about the missing or damaged ear tips, packaging, accessories, and missing parts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,354 reviews
  • Rated 5 out of 5 stars

    She loves them

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife loves them. Especially the matching color to her galaxy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product so far my wife is loving it she uses it everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My hear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product Very nice product Very good product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound / poor call quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these to take phone calls as well as music and videos. They are almost completely unusable for phone calls. Whoever youre talking to can barely hear anything. You almost have to yell. For mysic and videos theyre good but feels like im only using half of the features since you cant talk into them. Thats probably why they were 50 bucks

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there James, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 90-day warranty on this product for manufacturing defects in materials and workmanship. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a look at the article titled, "No, low, or poor audio quality on Samsung earbuds" when you have the available time in your day to conduct some quick troubleshooting steps on your Galaxy Buds2. Feel free to contact Samsung Support afterwards if you would like further assistance and/or help troubleshooting you Buds2. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these earbuds sound great and are comfortable to wear for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these are amazing. I would choose best buy refurbished earbuds again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, the pro is better. But it's ok if your looking for a temporary substitution

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear beans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them very comfortable to wear and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying them. I can even pair them with my iphone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will never buy any other brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May be refurbished, but third pair in our household. great quality and ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I use it for the gym and feels really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and she loves them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I liked it a lot and the color is very pretty!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality isn't great for them to be refurbished

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them but charge did not last. Returned for a different model

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there OdetteN, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2. We are happy to hear you were happy with the overall design and features of your device. We are always happy to assist our customers with any difficulty they are experiencing with their device. The Samsung Support Team is a great resource if you believe your device is not operating as intended or expected. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 5 out of 5 stars

    Refurbished earbuds for the win

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean like new! They work perfect and connect seamlessly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was absolutely satisfied with my purchase and happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Galaxy Buds2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great! It's nice to save money on refurbished items.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret to say that despite the good deal and timely delivery, these ear buds did not function as promised. The buds would not pair with the app, even the Best Buy techs couldn’t get them to connect; therefore, you couldn’t control them. The store happily refunded me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buds man even more cuz of the touch controls

    I would recommend this to a friend