Customer Ratings & Reviews
- Model:
- GSRF SM-R177NAKAXAR
- SKU:
- 6485337
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, comfort, fit, battery life, price, and color of the Geek Squad Certified Refurbished Galaxy Buds2 True Wireless Earbud Headphones. They appreciate the great sound, comfortable fit, secure fit, long battery life, and affordable price. However, some customers have concerns about the missing or damaged ear tips, packaging, accessories, and missing parts.
This summary was generated by AI based on customer reviews.
Bad Luck?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a pair of refurbished buds and have had issues since their delivery.
No, I would not recommend this to a friendGave up after two months, left earbud died
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My left earbud quit working entirely about a month after the return period ended. Everything seemed fine up until then. The packaging it was shipped in was awful, covered in all kinds of stickers and beat to heck and back. It's a wonder they worked at all, but now I wish I'd gotten something with a better warranty.
No, I would not recommend this to a friendMissing medium tips. Not cleaned.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing medium tips. Not cleaned. Some earwax left in the tips. Not recommended
No, I would not recommend this to a friendBelow expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well. People on the other line when i take calls cant hear me, even though it paired samsung phone to samsung earbuds. Mostly likely the refurbishment wasnt done properly
No, I would not recommend this to a friendOnly buying new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While talkin one cuts out then the other then it comes back and reconnect
No, I would not recommend this to a friendEar wax galore
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had ear wax all over. They were not disinfected prior to selling. Disgusting.
No, I would not recommend this to a friendMissing ear pieces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not specified parts could be missing! Missing necessary parts like the earpieces is not exceptable. I will not purchase "recertified" products from Best Buy again. I expect all parts to be included.
No, I would not recommend this to a friendLove bb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have really used the working I don't have anything positive to say.Why is it not lying me to submit my review?
No, I would not recommend this to a friendNot exactly what I was expecting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good for music,but not so good for phone calls.
I would recommend this to a friendNot a good fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They would not stay in my ears. I tried all the different rubber inserts and I would constantly lose on or the other. I was hoping they were like my original pair but they are nothing like them.
No, I would not recommend this to a friendRefurbished Products are hit or miss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered these as a secondary pair for work. I ordered a reburnished white pair and everything was fine. These came dirty, missing caps, and the left earbud didn't work.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your left earbuds are not working. We at Samsung only want our customers' best welfare while using our products. Let me help. Here is a troubleshooting link if you have a connection issue with one of your Samsung earbuds:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
You may also want to reset or restart your earbuds:
https://www.samsung.com/us/support/answer/ANS00078085/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144321768
Thank you for choosing Samsung!
-Remie
Unsanitized dirty refurbished headset delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refurbished product was not cleaned or sanitized before sending to the customer. Very poor service when called about the issue
No, I would not recommend this to a friend"Certified Refurbished" is bait and switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is clearly stated when placing order is not included and when questioned was clearly told items are sold "basically as is" and the only way to actually get what was listed when purchasing was to buy a non-refurbished product at additional charge.
No, I would not recommend this to a friend"Certified Refurbished" is a bait and switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is clearly stated when placing order is not included and when questioned was clearly told items are sold "basically as is" and the only way to actually get what was listed when purchasing was to buy a non-refurbished product at additional charge.
No, I would not recommend this to a friendPoor sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute and love the color but the aound quality was piir especially when placing a call and out in the streets.
No, I would not recommend this to a friendWould not charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I charged these for hours and even over night and they only charged to 4%. I had to return them.
No, I would not recommend this to a friendIncomplete
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with only one set of eartips, the small ones, and they were uncleaned. It's truly luck of the draw, if you get a full refurbished set or not. Don't get caught like me--remember that the return policy is only 15 days.
No, I would not recommend this to a friendEar buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont even stay in ear. Husband hates them. Put tape over ears to keep in place
No, I would not recommend this to a friendSamsung is wrong for this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were not good buds for the price. The sound was very low, a waste of money.
No, I would not recommend this to a friendColor issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Baugh this refurbished one, was everything mentioned in black, but when I received charging case in white color and the earbuds in black color not expected this.
No, I would not recommend this to a friend