Customer Ratings & Reviews

This review has nothing to do with the greatness of the earbuds but everything to do with the wording of Certified Refurbished. How can they say that they are expertly gone over and reconditioned to like new when I have ear wax stuck around both ear bud inserts. Absolutely disgusting. When you buy a product that states the item has been expertly Refurbished one should NOT find disgusting ear wax on the earbuds.

The Buds came without the rubber ear inserts. When I went to the store in Joliet, I was only given solutions to purchase a new pair or get my money refunded. They were unable to order a new refurbished pair for me. So I wasted my time, gas, and a $10 credit. Will think very long before purchase again from best buy.

I have had all of the samsung buds one , pro 2, and pro 3 now. By far the sound level in the pro 3 is subpar. I find myself go8ng back to my pro 2.

Everything seemed great upon arrival. I bought these for upcoming trip, and after 10 minutes the left earbud sounds as if im driving 80mph with one window cracked open. It's my fault for not using them long enough and realizing the WARRANTY is only for 2 WEEKS.

Purchased as a certified refurbished product. There were missing items as if it was an open box purchase. Employees did not recognize the difference between a certified vs. open box purchase and felt it was a non issue for there to be missing items.

Battery life sucks and range does to. Do not recommend

Ordered these and they sent the wrong ear pieces with it. When i called to get the right ones sent they said they cant help because it is a refurbished product. Seems like best buy needs to hire people who actually know how to double check things are right before sending products out if they arent going to stand by what they sell.

The order was processed. Did not come with all the ear tips

Its the first time i Bought a geek certificated product. And it was dissapointed, the earpods doesn't work propertly, the range was to short (2 feet) and allways was dissconected from the phone or laptop i need to pait every time

The right bud doesn't hold a charge over 15%. I have tried letting them die completely and recharging, but I still get the same result.

Sansung did not hit this version out of the park. Poor fit, ear tips difficult to change. The charging case is great and lights on buds are nice, but do not salvage the buds. Sticking with bose.

Would not keep a charge. After several attempts to get them to keep a charge I gave up and returned...

Received the earbuds badly scratched, and was missing the rubber tips, said it was "geek squad verified" thought that meant they wouldn't be too banged up I guess I swung and missed on that one.

Absolutely the WORST earbuds by Samsung. Pure GARBAGE, don't waste your time & money. In attempting to copy Apple, they've failed miserably and have RUINED their product.

Someone must have had issues with these and geek squad "fixed" them. Well they were not fixed and they were not even factory reset. They were still linked to a random woman so I brought them back. Disappointing.

Have a constant beeping sound from left bud when noise cancellation is on. The sound quality of these are horrible. Save your money and buy AirPods. Even the first get AirPods sound better.

don't buy Certified or used ear buds. missing ear plug and unable to connect my phone. I bought brand new and it everything work good. no missing piece.

Not extremly pleased barley got them paid for before i had to send them off to samsung to get fixed.... dont know that i will do this again!

Missing ear piece, returned for a refund,..........

Case and left bud was not properly tested. When i received the item the case was not detecting the left ear bud which should have been caught if this item was actually refurbished.