Customer Ratings & Reviews
- Model:
- HW-N850/ZA
- |
- SKU:
- 6258969
Customer reviews
Rating 4.6 out of 5 stars with 390 reviews
(390 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Harman Kardon Soundbar with Dolby Atmos. They rave about the excellent sound quality and the immersive experience of Dolby Atmos. Many users also appreciate how easy it is to set up. While some find the soundbar to be on the larger side, most agree that it is worth the price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s one of the best sound bars I have owned, it’s great!
I would recommend this to a friendRated 5 out of 5 stars
Just wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound system for your living room. I am very pleased.
I would recommend this to a friendRated 5 out of 5 stars
Harmen kardon and samsung at its best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is awesome. Crisp and clear sound quality
I would recommend this to a friendRated 5 out of 5 stars
Nice sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound. Easy to connect. Good service from staff.
I would recommend this to a friendRated 5 out of 5 stars
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st sound bar! Love it! Super happy with this purchase
I would recommend this to a friendRated 5 out of 5 stars
Great speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend these speakers to all my friends
I would recommend this to a friendRated 4 out of 5 stars
Recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good soundbar.................................
I would recommend this to a friendRated 4 out of 5 stars
Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works no issues got a great deal on it happy with purchase.
I would recommend this to a friendRated 3 out of 5 stars
still not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having issues with it switching channels and turning my TV on and off, it's been in for repair 4 times now and they're saying I need to make adjustments to my TV settings so we'll see what happens when I get it back from repair. So far I'm not at all happy with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .beefman:
I am sorry to hear your Samsung Soundbar with Dolby Atmos has been experiencing issues and unfortunately had to be sent in for repair.
Should you need any assistance or have any further questions or concerns, please know we are always here to help and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
We greatly value your review and will share your user experience with our product team.
- Samsung Solutions
Rated 4 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is incredible! Sub not bad, but could be better.
I would recommend this to a friendRated 3 out of 5 stars
Samsung Bar Speaker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has nice equipment however I expected more from the expensive bar speaker. I would really love to do a trade in for a more improved product. This sound system pairs nicely with your Samsung TV and is better suited for the beginner or first timer..
I would recommend this to a friendRated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more from this product but was quite underwhelmed by its performance. The product also had a major dent in it that was not there when I opened the box to examine the bar. Quite disappointed in this purchase experience.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not as good as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had high expectations for this sound bar. Just didn't meet my expectations. I realize it's only a sound bar but got no sense of surround sound or atmos effect. Don't think it's worth 1000 dollars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bcdave:
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you were not completely satisfied with its sound performance.
The Subwoofer is responsible for low frequency sounds. Therefore, you will not actually hear audio such as speaking or sound effects coming from the subwoofer, only deep bass and low frequency vibrations.
The best way to determine if the Subwoofer is working is to play a movie with plenty of explosions and then place your hand on the subwoofer. You will feel vibrations as the subwoofer receives and transmits the incoming audio from the content you are playing.
You can try the following steps to increase the Subwoofer volume level:
1.Press the S/W level button on the Sound bar remote. SW 00 will appear on the front display of the Sound bar.
2.Press the + button above the S/W level button on the Sound bar remote to increase the S/W volume. It can be set from SW+01 to SW+06, the higher the number, the louder the bass.
3.Press the S/W - button to decrease the S/W volume.
4.Play some music or an action-packed movie to test.
Should you need assistance with other features or usage, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 2 out of 5 stars
Sound Quality no as good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was not what we where think. You have to turn the audio way up to enjoy its features. At low volume it did not sound good at all.
No, I would not recommend this to a friendRated 3 out of 5 stars
Its awesome sound crap design at first for 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The location of everything sucks at first i didnt think there was even a display for ur inputs like volume up or down but if u tip it upside down its actually in the screen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shorty:
Thank you for purchasing this Samsung HW-N850 Soundbar. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Cons mentioned:Bass
Rated 2 out of 5 stars
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time...overpriced, sound quality is below average, bass is horrible, and the only food thing about this was style....
No, I would not recommend this to a friendBrand response from Samsung
Posted .DrPhilUpOnYa:
I am very sorry that you are not completely happy with this HW-N850 Soundbar.
So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Excellent Soundbar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed the sound performance of this excellent Samsung soundbar. I have a large TV that sits against a wall facing a large open room, and I find the sound quality for that setup to be amazing. To begin, it looks very nice. It feels very sturdy and has a fairly simply design. The unit has a black finish with brushed metal edges and rear. I have it sitting underneath my 65" TV, but I appreciated that it came with a wall bracket and associated parts for other setup options. It has some weight to it, but then again it has 13 drivers forming 7 speakers: 3 front, 2 wide, 2 upwards. The LED display on the front is located to the right of the soundbar, and shows all the usual data. The soundbar uses touch-sensitive buttons to control power, volume, and inputs. The remote feels very normal. The connection side of the soundbar is on the bottom, and includes 2 HDMI inputs,1 HDMI ARC output, optical input, USB port, the power connector, WiFi setup button, and the button for subwoofer pairing. All HDMI connections support 4K at 60p, HDR10, Dolby Vision, 3D, and HDCP 2.2. WiFi and Bluetooth are built-in to the soundbar; WiFi is controlled by the Samsung SmartThings app and bluetooth pairing was easy. In my experience, the subwoofer paired automatically and I had no issues with the pairing being dropped. Also, the subwoofer has an 8-inch driver on the side. The soundbar is tuned by Harman Kardon and supports Dolby Atmos, DTS:X, Dolby Digital, Dolby Digital Plus, Dolby TrueHD, DTS Digital Sound, and DTS-HD Master Audio. The soundbar speakers are supplied with 372W of power and provide frequencies from 34Hz to 17kHz. There are 3 sound modes: Standard, Surround Sound Expansion, and Smart. I always used Smart and thought everything sounded great. Yes, the soundbar will work with Alexa. Setup was very quick and simple, compared to other speakers. There are no microphone towers or anything complex for setup. I was quickly able to get to the enjoyment of listening to the sound coming out of this unit. Like I said, I have never heard better sound given the setup of the TV and soundbar within the room. There was a solid wall of sound that filled the room with complete range, and that applied to both TV, Blu-Rays, and music. Given the formats that this soundbar supports, the number of drivers and speakers, and the ease of use, I don't see much competition at this price point for a 5.1.2 system. I feel that this is simply an excellent sound bar.
I would recommend this to a friend Rated 3 out of 5 stars
Sound is Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar randomly switches to the TV Speakers. It does not sound like what it sounded like in the store. I am disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .RLH11111:
Thank you for purchasing this Samsung HW_N850 Soundbar. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Rated 3 out of 5 stars
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right speaker was distorted, called Samsung they couldn’t get speaker into the test feature to inspect it so I brought it back
I would recommend this to a friendBrand response from Samsung
Posted .Jonsmith:
Thank you for your review of this Samsung Soundbar with Dolby Atmos. I am sorry to hear that it did not work out for you and have returne it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We hope to regain you as a customer in the near future.
- Samsung Solutions
- Cons mentioned:Size
Rated 4 out of 5 stars
An awesome experience! -at a price. 4.5 Stars!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having had a bit of experience with soundbars -I have one for every TV and even one for my PC, this is my first experience with one featuring Dolby ATMOS and DTX:X sound. Upon opening the rather large box it came in, I realized this thing is huge! It measures 48.27" x 3.27" x 5.35". It is also very heavy coming in at a whopping 20lbs! The build is typical of most Samsung devices; it radiates high quality. It features a dark metal grill chassis that is nice to the touch. It comes with a wireless subwoofer that is also large. It measures 8.01" x 15.75" x 16.36" and it weighs over 21 lbs. I was a bit worried about how it would sit in front of my TV, which is a meager 50” class. Well, I was not wrong. It certainly stands out quite a bit and goes beyond the width dimensions of my TV, but thankfully not beyond my stand. Visually, it bugged me at first. I could not sit or lay on the floor (which I do a lot) and watch TV because the soundbar would obstruct the view a little bit. Also, it makes me think that I probably need a bigger TV (which I do not). This soundbar comes with mounting gear but since I rent, I cannot mount anything on the walls except frames. Setting it up was a breeze. I easily connected it to my XBOX ONE X and my PS4PRO going through the ARC connection to my 4KHDR TV. They all work well except my PS4PRO, which I haven’t figured out how to make the HDR be recognized, which is a bummer. The remote is nice and it makes it easy to navigate between settings. Once I got past this I decided to concentrate on the most important aspect: Sound. I first tried using my smart TV’s feed, which is connected through the optical digital connection. The sound was outstanding! It came in very clear and loud; too loud in fact. I had it at 10% and it was way more than needed. Every sound was very distinctive, and the sound separation was easily noticeable (left-right-center). I played with several settings but ended up on SMART. Some soundbars drown vocals but not this one. The subwoofer, which I placed on the other side of the room, underneath a bench, gave a booming, powerful fulfilling bass that was not overwhelming and pristine. Next, I paired it with my Samsung NOTE 8 and played music. I thoroughly enjoyed the outcome. All frequencies -low, high and mids, were clear and did not drown or blurred each other. Every beat was punchy no matter the genre. Vocals and classical music were exceptional. Then I decided to test the selling point: ATMOS. I set up my XBOX ONE X for ATMOS output and the bar recognized it right away. To test it, I played a couple of titles from Netflix that feature ATMOS (unfortunately not many are available). At first play, I was immediately enthralled. The sound was AMAZING. Sound really seemed to come alive and excitingly from all sides. However, during extended listening and paying attention, I did notice that the ATMOS directional sound from the top was missing or barely noticeable. I raised the levels for the front up-firing speakers and it still was a bit hard to recognize. My living room is rather small and seemed like the perfect environment for directional-sound reproductions, so I was a bit underwhelmed. So I put in Ready Player One in 4KHDR which is one of the most recommended films for experiencing ATMOS. This time around, the over-head sound was much more noticeable -not as much as Samsung claims, but noticeable none the less. You almost feel like you are in the theater. I also played Gears of War 4, which features ATMOS and the direction of the sound was very well done. There were a couple of moments when the sound did make me turn around. My take is that ATMOS is highly dependent on the source material -some are better coded than others which can be hit-or-miss. One more thing, I bought the Samsung wireless rear speakers SWA-9000S which I did not factor in this review. I simply recommend them if you want a more complete experience -however, you must be willing to fork up another $100. In the end, I am very happy with the overall sound. Seems that Samsung made a great decision in pairing up with Harman/Kardon. Although the bar may be too big and ATMOS may not yet be ready technologically, this soundbar does provide a very unique experience -at a price. Not perfect so I'd give it a sure 4.5 if I could.
I would recommend this to a friend








