Customer Ratings & Reviews
- Model:
- HW-A40R/ZA
- SKU:
- 6454650
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the HW-A40R 4ch Sound bar's sound quality, describing it as "very good" and "amazing." They also appreciate its user-friendly setup process and affordable price point. However, some users have expressed concerns about the quality of the rear speakers, volume level, connectivity issues, and insufficient bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get the surround speakers to work. The sound bar itself is great, but the speakers are really touchy and don’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tiffers!
Thank you for your review of the HW-A40R Soundbar and for your feedback regarding the connection issues you are experiencing with the included rear speakers.
When connecting the speaker cables to the Wireless Receiver Module & surround speakers, follow these steps:
1. Match the speaker cable connected to the grey port to the speaker with the grey label.
2. Match the speaker cable connected to the blue port to the speaker with the blue label.
3. Insert the red and black colored ends of each speaker cable into the red and black ports of the
appropriate speaker (the labels are on the backs of the speakers).
When you turn the power on after connecting the power cables to the Soundbar and Wireless Surround speaker, the surround speakers are automatically connected to the Soundbar.
• When auto pairing is complete, the blue indicators at the rear of the Wireless Receiver Module turn on.
If automatic connection fails, try manually pairing the rear speakers:
1. Check whether the power cables for the Soundbar and Wireless Surround speaker are connected properly.
2. Make sure that the Soundbar is turned on
3. Press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5~6 seconds until the LINK LED indicator blinks fast (in Blue)
4. Press and hold the mute button on the remote control for at least 5 seconds.
5. Check if the LINK LED is solid blue (connection complete)
- If the LED light is solid blue, the rear speakers are connected to your soundbar.
- If the LED light is blinking blue fast, the module is in pairing mode. Check to see if your soundbar is turned on and repeat the above steps.
- If the LED light is blinking blue slowly, the module is disconnected. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
This issue may also be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Sound quality
SAVED BY GRACE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the Samsung sound bar and external speakers were flawed just like my Insignia ones for there was little volume. Turns out that the turntable alone doesn't have the "push" for when I hooked up my phone by bluetooth, I was blasted against the wall. Now, when I came in about four hours ago to get a hook-up cable for the connection between the turntable and the bar, GRACE was incredibly helpful and friendly to boot. She was not only helpful but reassuring which is what I need when dealing with anything I have to hook up. So KUDOS to GRACE!
I would recommend this to a friend - Pros mentioned:Sound quality
Replace surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds bar works well you should replace surround speakers with purchase because they are not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewGenesis,
Thank you for purchasing the Samsung HW-A40R and for sharing your review. Your feedback regarding the audio performance of the rear speakers is important to us and will be shared with our product teams.
There are a few settings and adjustments that can be made to increase the volume of the rear speakers to your liking. First, make sure you have the latest firmware version installed (ver1014). Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds. Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
Additionally, turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.
I hope this helps you further enjoy the audio experience. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
Speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price. Great if want basic. To small speakers are horrible.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jason,
We appreciate you sharing your review of the HW-A40R and detailing your experience with the included Wireless Rear Speakers. Please know, there are a few adjustment settings available for the rear speakers after you update to the latest firmware version.
You can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds; the LEDs will blink to indicate you are in adjustment mode. You can then use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6. The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds.
I hope this tip helps you enjoy the experience with your new Samsung soundbar! Should you have additional questions regarding the audio settings available for your soundbar,
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Side speakers don’t work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar works great but the side speakers don’t work at all.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Damaged, but worked great after repair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound, only issue was one of the cords they sent wasn't working and one of the ports on the left speaker was damage, but after replacing them it works great! Just needs a little better QA.
No, I would not recommend this to a friend Satisfied customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is very important and I had a great experience will continue to shop with Best Buy
I would recommend this to a friend- Cons mentioned:Setup
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was a bit confusing and difficult to do. It seems to have to be reset often to hear the sound.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Bless,
Thank you for sharing your experiences with the HW-A40R Soundbar. I am sorry to see that your setup was less than ideal.
For step-by-step troulbleshooting and assistance, please know that Samsung Customer Service is here for you.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Cons mentioned:Rear speakers
Poor quality product. Not really surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally ignored the negative reviews, because i trusted Samsung. I figured that others had just made mistakes installing the device. I was wrong to trust them this time. The rear speakers are incredibly quite and the work arounds that samsung suggests just dont work. They do not have their own volume controls and the boost setting that samsung suggests has little impact on the sound. The rear speakers cant really be heard unless you are within 1 foot of them. The sound bar itself is ok, but the sound quality is no better than the stock speakers on my TV. The built in subwoofer doesnt do the job and there is no real way to personalize the sound or use EQ settings to make it any better. You can spend the same amount of money and get a much better sound bar and subwoofer that will give you and much better experience. I am exchanging mine for a better soundbar tomorrow. If you really want a sorround sound system, pass on this and save up for a better system. This is a big "you get what you pay for" sitiation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cgp657!
Thank you for your review of the Samsung HW-A40R Soundbar System. We appreciate you sharing your experience with us. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Contact us at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to setup. The price also was very reasonable. Would definitely recommend this sound bar.
I would recommend this to a friend - Cons mentioned:Volume
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very low sound from rear speakers. There should be a way to increase the volume
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KG22,
Thank you for taking a moment to review Samsung’s HW-A40R soundbar. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. Depending on your soundbar model, you may or may not have DRC.
4) Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control. Press the Sound Control button on the soundbar remote (looks like a gear), then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range.
I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support at
1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Ambassador
- Cons mentioned:Wireless
Bad don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back speakers are very bad. They never work. Don’t buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Theman,
We appreciate you sharing your review of the HW-A40R and detailing your experience with the included Wireless Rear Speakers. Please know, there are a few adjustment settings available for the rear speakers after you update to the latest firmware version.
You can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds; the LEDs will blink to indicate you are in adjustment mode. You can then use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6. The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Cons mentioned:Volume
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew the price was too go to be true. The sound quality is about the same as the speaker on the tv I have. I was using it for a small room, but the sound it not that loud. Also, if you are really wanting to have a good sound quality I would suggest buying a system with a bass booster that goes on the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dottiesgreatdaughter,
I am very sorry to hear that you were not completely satisfied with the initial out of box audio experience. Please know there are a wide range of options available to further tune the audio to your liking.
First, please be sure you have the latest firmware version installed (v.1014). You can update to the latest firmware by downloading the firmware file from the Samsung Electronics Website, load the file onto a USB storage device, and connecting the USB storage device to the soundbar. Updating your firmware provides the latest improvements and features, such as the ability to adjust the volume of the rear speakers.
Once the latest firmware version has been installed, press and hold the STANDARD button on the remote control for about 6 seconds then use the Bass Up/Down buttons to adjust the level of the rear speakers between -6 to +6.
You can also try quickly optimizing your settings by selecting the Surround or Standard buttons to change the sound mode. Additionally, Press the BASS + or BASS - buttons to adjust the level of the woofer (bass) between -6 to +6.
Additionally, you may want to check the sound settings on your TV. If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Not so good Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The small speakers had a lot of static.I figured out how to fix it though by adding aluminum foil to the ends of the wiring and took a little tweaking.For the price though I could of got a cheap set up that would of sound better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DisappointingSamsung,
Thank you for purchasing the Samsung HW-A40R Soundbar with two built-in woofers that provide enhanced bass for richer sound.
You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD or SURROUND SOUND.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Ambassador
- Cons mentioned:Rear speakers
Samsung sound bar with rear speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wasn’t a good sound bar and the rear speakers were horrible,no sound at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tonya,
Thank you for purchasing the Samsung HW-A40R and for sharing your review. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Sound quality
Nah go bigger.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is great easy to install the "surround" needs serious help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angelom,
Your feedback regarding the audio performance of the rear speakers is important to us and will be shared with our product teams.
There are a few settings and adjustments that can be made to increase the volume of the rear speakers to your liking. First, make sure you have the latest firmware version installed (ver1014). Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds. Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
Additionally, turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.
I hope this helps you further enjoy the audio experience. For additional assistance or support, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. I have it in my garage { game room } and it sounds great
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for purchasing the Samsung HW-A40R Soundbar with two built-in woofers that provide enhanced bass for richer sound. With Surround Sound Expansion, you can engulf yourself in sound with wide-range audio no matter where you’re sitting.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Ambassador
- Pros mentioned:Sound quality
Samsung sound bar and pieces
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bar but the mini speakers and extra piece really serves no purpose. Not loud at all. Should’ve only purchased the sound bar. It works really good.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good sound bar overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, I feel like the surround speakers could be a little louder
I would recommend this to a friendBrand response from Samsung
Posted .Hi BMaloney,
Thank you for purchasing the Samsung HW-A40R and for sharing your review. Your feedback regarding the audio performance of the rear speakers is important to us and will be shared with our product teams.
There are a few settings and adjustments that can be made to increase the volume of the rear speakers to your liking. First, make sure you have the latest firmware version installed (ver1014). Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds. Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
Additionally, turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.
I hope this helps you further enjoy the audio experience. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Volume
samsung surround
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound. but not loud enough. even the sound quality isn't very good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve,
Thank you for purchasing the HW-A40R and for sharing your review. Your feedback regarding the audio quality and volume of the soundbar is important to us and will be shared with our product teams. Try the following troubleshooting steps to improve your experience:
First, make sure you are running the latest firmware for your soundbar (verHMS-A4X0WWB-1011). Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
Also, please know some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV or soundbar. Also, check the cable connection between an external device and the TV or soundbar and then try cable connection again.
You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD or SURROUND SOUND.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol). For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Additionally, there are two adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
I hope this helps improve your experience. If you need further assistance, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions