Customer Ratings & Reviews

Hi Chichi23!

Thank you for purchasing the Samsung HW-A40R and for your review. We appreciate your feedback regarding the performance of your new soundbar.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:
1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the Surround Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the SURROUND button for 5 seconds.
4) Turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

You can also try manually optimizing your settings even further by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD or SURROUND SOUND.

You can adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

Should you ever have questions or need help, please call us at:

1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hello AndrewD<

We appreciate you sharing your review of the HW-A40R and detailing your experience with the included Wireless Rear Speakers. Please know, there are a few adjustment settings available for the rear speakers after you update to the latest firmware version.

You can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.

Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds; the LEDs will blink to indicate you are in adjustment mode. You can then use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6. The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds.

I hope this tip helps you enjoy the experience with your new Samsung soundbar! Should you have additional questions regarding the audio settings available for your soundbar,

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello,

Thank you for your review of this Samsung Soundbar System. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~Samsung Solutions

Hi GustyWinds,

Thank you for you review of the HW-A40R Soundbar. We greatly appreciate your thoughts and experiences with the soundbar.

Please know there are a wide range of options available to further tune the audio to your liking.

First, please be sure you have the latest firmware version installed (v. 1014). You can update to the latest firmware by downloading the firmware file from the Samsung Electronics Website, load the file onto a USB storage device, and connecting the USB storage device to the soundbar. Updating your firmware provides the latest improvements and features, such as the ability to adjust the volume of the rear speakers.

Once the latest firmware version has been installed, press and hold the STANDARD button on the remote control for about 6 seconds then use the Bass Up/Down buttons to adjust the level of the rear speakers between -6 to +6.

Additionally, you may want to check the sound settings on your TV. If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

I hope these tips help. For additional assistance please contact us at

1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions