Customer Ratings & Reviews

Hi RAJA,

Thank you for sharing your experience with your Samsung HW-A40R Soundbar. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.

You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Cece!

Thank you for your review of the HW-A40R Soundbar and for your feedback regarding the volume issues you are experiencing with the included rear speakers. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference: 1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the Surround Sound Mode from the Soundbar remote. 3) Turn off Dynamic Range Control. This is done by pressing and holding the SURROUND button for 5 seconds.
3) If the volume is still not at the desired level, Turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

I hope these tips help to enhance your audio enjoyment.

~ Samsung Solutions

Hello ManishS,

Thank you for purchasing the HW-A40R Soundbar System. I apologize that there has been some confusion regarding the setup of your soundbar.

The HW-A40R is not Wi-Fi compatible and therefore cannot use the SmartThings to control the soundbar. All controls will need to be done through the soundbar's included remote.

To increase your sub, use the WOOFER button to adjust the levels between -6 to +6.

Another option is to move the subwoofer closer to where you sit as this will offer an improved experience.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hello Mamakittyo2,

Please know there is a wide range of options available to further tune the audio to your liking.

First, please be sure you have the latest firmware version installed. You can update to the latest firmware by downloading the firmware file from the Samsung Electronics Website, load the file onto a USB storage device, and connecting the USB storage device to the soundbar. Updating your firmware provides the latest improvements and features, such as the ability to adjust the volume of the rear speakers.

Once the latest firmware version has been installed, press, and hold the STANDARD button on the remote control for about 6 seconds then use the Bass Up/Down buttons to adjust the level of the rear speakers between -6 to +6.

Additionally, you may want to check the sound settings on your TV. If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

I hope these tips help. For additional assistance please contact us at

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hello Nicholas,

I'm sorry to hear that the HW-A40R Sound System did not meet your out-of-box expectations.

There are a few ways you can optimize the settings to get the most out of your soundbar.

You can try manually optimizing your settings by selecting the Surround or Standard buttons to change the sound mode. Additionally, Press the BASS + or BASS - buttons to adjust the level of the woofer (bass) between -6 to +6.

With the latest firmware version installed, press and hold the STANDARD button on the remote control for about 6 seconds then use the Bass Up/Down buttons to adjust the level of the rear speakers between -6 to +6.

I hope these tip help to improve your sound experience. If you should need further assistance or have questions, please contact Samsung Customer Support.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi Jewel,

Thank you for your review of the Samsung HW-A40R Soundbar System. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.

We hope that, despite this incident, you would consider Samsung in the future, and stop by your local Best Buy to experience in person the impressive audio performance of our soundbars.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi Alex915,

I am very sorry to hear about the issues you are experiencing with the connection of the Wireless Rear Speakers. We appreciate you sharing your experience and will pass these details on to our product teams. You can try the troubleshooting steps below to improve the experience with the included wireless rear speakers.

First, please be sure you have the latest firmware version installed (v. 1014). You can update to the latest firmware by downloading the firmware file from the Samsung Electronics Website, load the file onto a USB storage device, and connecting the USB storage device to the soundbar. Updating your firmware provides the latest improvements and features, such as the ability to adjust the volume of the rear speakers and improved connection between devices.

Once the update is complete, you may also want to try manually connecting the rear speakers to the soundbar again. This will reset the connection of the rear speakers and may improve the connection even further.

Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.

I hope these tips help resolve the issues you are experiencing. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi HappyMom,

Thank you for sharing your review of the Samsung HW-A40R. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hi Samsungs21luvr,

Thank you for purchasing the Samsung HW-A40R Soundbar System which comes with a wireless rear speaker kit. We appreciate you sharing your thoughts about the wireless description of the rear speakers.

Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

~ Samsung Solutions

Hello Why2021,

Thank you for sharing your experiences with the HW-A40R Soundbar. I am sorry that your setup and use of the remote has not been ideal.

You should be able to control the volume of your soundbar using your Samsung TV remote when connected using Digital Optical. If this is not working for you, there are steps you can take to make this feature work.

By pressing and holding the BASS UP button (looks like a up facing arrow) for roughly 5 seconds. The mode switches in the following order: “Off ” (Default mode) > “Samsung TV” > “All TV”.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi Hawz,

Thank you for your review of this Samsung HW-A40R Soundbar System. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product team.

If there is anything we can do to improve your sound such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Joshua!

Thank you for your review of the HW-A40R Soundbar and for your feedback regarding the volume issues you are experiencing with the included rear speakers. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Download and install the latest firmware version found at the following link (ver. HMS-A4X0WWB-1011): https://www.samsung.com/us/support/downloads/?model=N0021435&modelCode=HW-A40R/ZA
2) Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds
3) The LEDs will blink to indicate you are in adjustment mode
4) Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
5) The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds

If the volume levels still seem to low for your preference, please be aware of the following:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the Surround Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the SURROUND button for 5 seconds.
4) Turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

I hope these tips help to enhance your audio enjoyment.

Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at

1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Thomas,

Thank you for sharing your review of the Samsung HW-A40R soundbar. Your feedback is appreciated and important in helping us improve the experience provided with our soundbars.

Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

Thank you for being a loyal Samsung customer.

~ Samsung Solutions

Hi Gsoogoo,

Thank you for your review of the HW-A40R Soundbar and for your feedback regarding the volume issues you are experiencing with the included rear speakers. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Download and install the latest firmware version found at the following link (ver. HMS-A4X0WWB-1011): https://www.samsung.com/us/support/downloads/?model=N0021435&modelCode=HW-A40R/ZA
2) Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds
3) The LEDs will blink to indicate you are in adjustment mode
4) Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
5) The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds


If the volume levels still seem to low for your preference, please be aware of the following:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the Surround Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the SURROUND button for 5 seconds.
4) Turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

I hope these tips help to enhance your audio enjoyment.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

~ Samsung Solutions

Hi,

I am sorry to hear of the difficulties you experienced with the setup and quality of the included wireless rear speaker kit. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions

Hello doliver,

We appreciate you sharing your review of the HW-A40R and detailing your experience with the included Wireless Rear Speakers. Please know, there are a few adjustment settings available for the rear speakers after you update to the latest firmware version.

You can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.

Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds; the LEDs will blink to indicate you are in adjustment mode. You can then use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6. The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds.

I hope this tip helps you enjoy the experience with your new Samsung soundbar! Should you have additional questions regarding the audio settings available for your soundbar,
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi!

Thank you for your review of the HW-A40R Soundbar and for your feedback regarding the connection issues you are experiencing with the included rear speakers.
When connecting the speaker cables to the Wireless Receiver Module & surround speakers, follow these steps:
1. Match the speaker cable connected to the grey port to the speaker with the grey label.
2. Match the speaker cable connected to the blue port to the speaker with the blue label.
3. Insert the red and black colored ends of each speaker cable into the red and black ports of the
appropriate speaker (the labels are on the backs of the speakers).

When you turn the power on after connecting the power cables to the Soundbar and Wireless Surround speaker, the surround speakers are automatically connected to the Soundbar.
• When auto pairing is complete, the blue indicators at the rear of the Wireless Receiver Module turn on.

If automatic connection fails, try manually pairing the rear speakers:
1. Check whether the power cables for the Soundbar and Wireless Surround speaker are connected properly.
2. Make sure that the Soundbar is turned on
3. Press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5~6 seconds until the LINK LED indicator blinks fast (in Blue)
4. Press and hold the mute button on the remote control for at least 5 seconds.
5. Check if the LINK LED is solid blue (connection complete)

- If the LED light is solid blue, the rear speakers are connected to your soundbar.
- If the LED light is blinking blue fast, the module is in pairing mode. Check to see if your soundbar is turned on and repeat the above steps.
- If the LED light is blinking blue slowly, the module is disconnected. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.

This issue may also be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output.

Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at

1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info

~ Samsung Solutions

Hello Anniemx,

Thank you for purchasing the Samsung HW-A40M and for your review. We appreciate your feedback regarding the performance of your new soundbar.

You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD or SURROUND SOUND.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Acjr12,

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions