Customer Ratings & Reviews

Hello NicoleB,

We appreciate you sharing your review of the HW-A40R and detailing your experience with the included Wireless Rear Speakers. Please know, there are a few adjustment settings available for the rear speakers after you update to the latest firmware version.

You can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar.

1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.

Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds; the LEDs will blink to indicate you are in adjustment mode. You can then use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6. The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds.

I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi Nataja,

Thank you for your review of the HW-A40R Soundbar and for your feedback regarding the volume issues you are experiencing with the included rear speakers. By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. However, there are a few settings you can change to adjust the surround effect to your preference:

1) Download and install the latest firmware version (ver.1014)
2) Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds
3) The LEDs will blink to indicate you are in adjustment mode
4) Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
5) The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds

If the volume levels still seem to low for your preference, please be aware of the following:

1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2) If the source has surround channels, select the Surround Sound Mode from the Soundbar remote.
3) Turn off Dynamic Range Control. This is done by pressing and holding the SURROUND button for 5 seconds.
4) Turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

I hope these tips help to enhance your audio enjoyment. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Jonesy,

We appreciate your feedback regarding the performance of your new soundbar. Please know there are a wide range of options available to further tune the audio to your liking.

First, please be sure you have the latest firmware version installed (v. 1014). You can update to the latest firmware by downloading the firmware file from the Samsung Electronics Website, load the file onto a USB storage device, and connecting the USB storage device to the soundbar. Updating your firmware provides the latest improvements and features, such as the ability to adjust the volume of the rear speakers.

Once the latest firmware version has been installed, press and hold the STANDARD button on the remote control for about 6 seconds then use the Bass Up/Down buttons to adjust the level of the rear speakers between -6 to +6.

Additionally, you may want to check the sound settings on your TV. If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.

I hope these tips help. For additional assistance please contact us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello SandraS,

Thank you for sharing your experiences with the HW-A40R Soundbar. Your feedback is very important to us.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

~Samsung Solutions

Hi Kajajo,

Thank you for purchasing the Samsung HW-A40R and for sharing your review. Your experience is very important to us and will be shared with our product team.

It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi,

Thank you for purchasing the Samsung HW-A40R and for your review. We appreciate your feedback regarding the sound performance of your new soundbar.

You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD or SURROUND SOUND.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

Additionally, there are two adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

If you need further assistance, please know Samsung Customer Support is here to help. Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello Mike,

Thank you for purchasing the HW-A40R Soundbar and taking the time to share your thoughts with us.

I am sorry that the audio quality is not what you were expecting, so that we may better assist you, please contact Samsung Customer Service. Know that we are here and happy to help.

Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

~Samsung Solutions

Hi alanjames,

Thank you for purchasing the Samsung HW-A40R and for your review. We appreciate your feedback regarding the performance of your new soundbar.

You can try manually optimizing your settings by selecting the Surround or Standard buttons to change the sound mode. Additionally, Press the BASS + or BASS - buttons to adjust the level of the woofer (bass) between -6 to +6.

With the latest firmware version installed (v.1014), press and hold the STANDARD button on the remote control for about 6 seconds then use the Bass Up/Down buttons to adjust the level of the rear speakers between -6 to +6.

I hope these tip help to improve your sound experience. If you should need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Amillx859,

Thank you for purchasing the Samsung HW-A40R and for sharing your review. Your feedback regarding the audio performance of the rear speakers is important to us and will be shared with our product teams.

There are a few settings and adjustments that can be made to increase the volume of the rear speakers to your liking. First, make sure you have the latest firmware version installed (ver1014). Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds. Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.

Additionally, turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

I hope this helps you further enjoy the audio experience. If there is anything else we can do to assist, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Susi,

Thank you for purchasing the Samsung HW-A40R and for sharing the issues you are experiencing with the connection of the included wireless rear speakers. Your feedback is important to us and will be shared with our product teams. You mentioned attempting to troubleshoot the connection already; however, here are the steps to manually pair the speakers should they lose connection.

1. Check whether the power cables for the Soundbar and Wireless Surround speaker are connected properly.
2. Make sure that the Soundbar is turned on
3. Press the ID SET button on the back of the Wireless Receiver Module with a pen tip for 5~6 seconds until the LINK LED indicator blinks fast (in Blue)
4. Press and hold the mute button on the remote control for at least 5 seconds.
5. Check if the LINK LED is solid blue (connection complete)

- If the LED light is solid blue, the rear speakers are connected to your soundbar.
- If the LED light is blinking blue fast, the module is in pairing mode. Check to see if your soundbar is turned on and repeat the above steps.
- If the LED light is blinking blue slowly, the module is disconnected. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.

Should you need additional assistance with this, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hi Jeff,

Thank you for purchasing the Samsung HW-A40R and for sharing your review. Your experience regarding the performance quality of the rear speakers is important to us and will be shared with our product team.

By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.

However, there are a few settings you can change to adjust the surround effect to your preference:

1) Download and install the latest firmware version found at the following link (ver. HMS-A4X0WWB-1011):  https://www.samsung.com/us/support/downloads/?model=N0021435&modelCode=HW-A40R/ZA
2) Once installed, with the Soundbar on, press and hold the STANDARD button on the remote control for about 6 seconds
3) The LEDs will blink to indicate you are in adjustment mode
4) Use the BASS Up/Down buttons to adjust the level of the REAR speakers between -6 to +6.
5) The adjustment mode will exit if the surround button is pressed, or if no button is pressed for 10 seconds

If the volume levels still seem to low for your preference, you can try enabling Gain Booster. Turn off the soundbar, then press and hold the source button on the soundbar for 7 seconds to enable Gain Boost. With Gain Boost active, the rear speaker’s volume level will be increased when the soundbar is in Surround mode. This feature can be turned off by following the same process.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Ambassador

Hello Thomgirl,

Thank you for your review of the Samsung HW-A40R Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.

If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.

You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.

We hope to hear from you so we can work together to find a solution.

~Samsung Solutions

Hi,

Thank you for purchasing the Samsung HW-A40R. We appreciate your feedback regarding the damaged unit you received. If purchased brand new and unopened, please contact Samsung Customer Support so we can gather additional information. If purchased in an Open Box condition, I would recommend you contact Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

If you ever need help with product features, specs, or operation, please contact Samsung Soundbar Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions

Hello,

I am sorry to hear that you have experienced issues with your HW-A40R that caused you to return it

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions

Hi Sharon!

Thank you for sharing your review of the Samsung A40R Soundbar. We appreciate your feedback regarding the issues you are experiencing with the rear speakers and are planning on returning it.

Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.

Should you want to troubleshoot your issue first, please contact Samsung Customer Support at:

1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info

We look forward to hearing from you.

~ Samsung Solutions

Hi seantn4,

Thank you for your review of the Samsung HW-A40R Soundbar System. We appreciate you sharing your experience with us.

It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.

Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to regain you as a customer in the future.

~ Samsung Solutions