Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 10362484
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Sounds very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this to anyone who looking for a good sound bar
I would recommend this to a friendGood soundbar for the $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used it enough yet to know how dynamic it might be. Samsung as a rule is a good product which is why I bought it.
I would recommend this to a friendMsb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great.Once you figure out the remote.That’s how you get the best results
I would recommend this to a friendSound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit works very well. Very happy with each performance.
I would recommend this to a friendPossible Unrealistic expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations may have been too high. Gift for husband he isn’t wowed with the unit.
I would recommend this to a friendPretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I expected but dialog is still a bit muddy.
I would recommend this to a friend- Pros mentioned:Sound quality
diyer5216
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon initial setup the sub woofer would not link up with the system upon multiple attempts. I suspect the speaker needed to be closer than 4ft. for the initial linkage and after it's linked there wasn't any issue in distancing the speaker from the unit (at the moment). I was surprised that the sub did not have it's own volume control so as to hear deep bass at a low volume setting as I had with my previous system. The soundbar has crisp and clear notes which are 100% better than the speakers of the TV alone. For the price point upon the purchase, it's not too bad and would definitely let others know of the lacking volume control on the sub.
I would recommend this to a friendBrand response from Samsung
Posted .Hello diyer5216,
Thank you for sharing a detailed review of your experiences with the HW-B650 Soundbar.
I’m sorry for the difficulties with your soundbars setup. We understand your frustrations and are here to help. The subwoofer can be controlled in a few different ways to increase the overall bass levels.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then select the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Great system for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This entertainment system is perfect for my 65inch Samsung tv.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound and price and bad also
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it best decision to buy this speaker. I bought a Bose speaker for my other tv previously and for the price tag this speaker is sooooo much better. And for the price. Best Buy ever!!!! Sounds great.
I would recommend this to a friend Do not use the bestbuy shipping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my stereo after reviewing several items. It takes bestbuy to deliver my stereo to my house after a month. First, they told me it is delay then i had to call Asia bestbuy center to activate my order. I guess they forgot about my order. This is the reason Amazon has best delivery and notifications. I have not open the box yet to review the stereo.
I would recommend this to a friendBrand response from Samsung
Posted .True,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Low volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get loud enough we need to use nearly full volume for outside BBQ setting
I would recommend this to a friendBrand response from Samsung
Posted .JohnS,
We appreciate you taking a few moments to review the HW-B650 Soundbar. I am sorry to hear that you are not completely satisfied with the overall volume of the soundbar.
If you don't have a surround system, you will probably want to select PCM audio on your TV. You'll get much louder volume that way, and potentially better sound quality.
If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great budget soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar for the money. Paired with a Samsung 75" TU690T and it paired immediately and is perfect for my apartment.
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is ok at best but when the subwoofer is connected everything sounds great
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar and Subwoofer purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quailty! You feel like you are in a movie theater.
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Soundbar, great, will purchase again; powerful!
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar makes me feel Like I’m in a movie theater
I would recommend this to a friend Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality no o so good vs what I was expecting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JuancM,
Thank you for sharing your review of the HW-B650 Soundbar. We appreciate your thoughts and they will be shared among our internal teams.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of the CENTER LEVEL using the UP/DOWN buttons from -6 to +6.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Cons mentioned:Remote control
Avoid this item.Best Buy doesn’t care after they h
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not any louder than the tv.Can’t hear the subwoofer.Remote is absolutely horrid.”Support”in India is from a script,horrible.$400 piece of junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your thoughts regarding the HW-B650 Samsung Soundbar. I am sorry to see that the Soundbar has not met your expectations.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Stay away. Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a year. Nothing but issues with the Bluetooth aspect. Sometimes it would be connected and just play no sound. Just a terrible product. Troubleshot it a ton. Just tons of issues. The worst soundbar I’ve ever purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertW,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV sound generally sucks, and this did not improve it. Someone who should know told me better sound only comes at a much higher price. We have cut cable TV so our TV sound comes from streaming or broadcast but in either case is bad. Not sure I want to spend what it would take. Why don’t TV makers offer good sound???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MathewsH,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that your expectations of the audio quality were not met.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions