Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Descent price for a Samsung 3.1 surround
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on thanksgiving deal and added a rear wireless speakers to make it 5.1 surround, i really liked the experience of this, but I thought this supports Dolby Atmos, which is not. Only disappointed! Rest everything works fine.
I would recommend this to a friendSad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ot fades out during shows and mostly commercials ..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JamesB,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that you are experiencing this issue with your Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Lastly do a hard reset. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Flaky Bluetooth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound quality, however the Samsung television that I connected this soundbar to keep losing the signal on Bluetooth, and almost every time that I turn on the TV, I have to reconnect to the Bluetooth. It automatically seems to default to TV Speaker on the sound settings most times that I turn the TV on, or when I use the buttons on the TV remote to go to Netflix, Amazon or Samsung TV. I tried to find a solution online, and even thought it might need an update, but haven't found those directions as of yet. The fact that both the TV and the Soundbar are Samsung is the strange thing. I would have thought that would be the best combination, but it seems I was wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AllenA,
Thank you for sharing your review regarding the HW-B650 Soundbar. Your experiences are incredibly important to us and will be shared with our internal product team.
I’m sorry to hear that your experience did not match your expectations.
First to troubleshoot your experienced issues with Bluetooth, please do a hard reset on the soundbar. With the unit powered ON, press the + & - (Volume UP/DOWN) buttons on the soundbar unit for roughly 5 seconds. You will see "INIT OK" scroll across the LED display and then the soundbar is reset.
You will need to adjust any settings you have chosen from before as this does reset the soundbar back to factory settings. If you are experiencing Bluetooth issues still, do a firmware up to the soundbar.
You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install via USB thumb stick to your soundbar. If you need additional help, there are how to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
If you are still experiencing issues, make sure that your TV is fully up to date, using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Best but Cheats, Scams and Lies!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is for sale $200 cheaper then best buy, to get the price down you had to buy a membership, I was told the membership was free, but was charged. When I went to get a price match, they told me since you bought it on membership, hey would not match the price. So I could of bought the product elsewhere for less. I feel, cheated, scammed and lied to. Will never use Best Buy again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rsinger61,
Please know you are leaving a review and 1-star rating for the B650 Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions on the B650 Soundbar itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Constant setup of TV speakers to Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the sound and performance of this unit but having to link it with my LG TV sound outputs each time we want to use it can be a real chore . Also when watching local broadcast the sound is slightly delayed which makes watching not so good .
I would recommend this to a friendBrand response from Samsung
Posted .Hello Kirby,
Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical to us and will be shared with internal team.
To quickly pair your soundbar using Bluetooth to your TV, press the BT button on the soundbar remote. Within a few seconds, you will see BT READY show on the LED display of your soundbar. This is your soundbar finding the TV when it was paired previously. From there the soundbar will automatically pair with the TV.
You are able to press the SOUND CONTROL button on the soundbar remote to adjust the AUDIO SYNC between 0 - 300 milliseconds to correct any lip sync issues. This is not available within Bluetooth, so you will need to make sure that you use either a Digital Optical cable or HDMI. We do recommend HDMI as this will offer the best audio and user experience available with this soundbar.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung soundbar the surround sound does not stay on surround sound every time I turn the TV on I have to turn on the sound bar or I could sound from the speakers I'll give it a few more chances and I'll contact Best Buy maybe it's a defective item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterC,
We appreciate you taking a few moments to review the HW-B650 Soundbar.
In all configurations (Optical, Bluetooth and ARC) when the TV is turned ON, the Soundbar will turn ON. If your soundbar is not turning on, it could be due to another reason. For example, if the Soundbar was used to connect to another device (say a smart phone), then it will remember the last device (smart phone) and wait for a command from that device (the smartphone) and ignore the TV ON command.
You may want to try using a HDMI-ARC connection to the TV. When the TV turns ON, it will send a command to turn on the Soundbar and forces the source on the Soundbar to change to HDMI-ARC. This would make the Soundbar change the source from the prior state it was in.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
OK sound and nice controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK sound, but not as much cinama power and bass as I expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BBGuy,
Thank you for sharing your review of the HW-B650 Soundbar. Your feedback will be shared with our product teams and is very important to us!
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Bass is avg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is low tried 2.1 and 3.1 version but not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Praveen,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that you are not completely happy with your purchase.
Make sure that you are using a HDMI cable as this will offer the best audio and user experience available to you.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Not best or worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sohnded good but for that level of price youd expect more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tj24,
Thank you for leaving a review for the HW-B650 Soundbar. Know that we are here and happy to help.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
what title?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am not sure if everyone is asleep at best buy or not. as with last review on tv --cant give a good rating as i am still waiting after 2 months for the delivery and paid for tv. do the speakers work well--deliver the tv and i will let you know. couldn't be any more disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JimB,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality and clarity is trash. I would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayW,
Thank you for sharing your review of the HW-S50B Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Only worked for less than a year
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as my first surround sound system and loved it. However just a few days it suddenly stopped working. At this point it doesnt even turn on. I got it last november. Really disappointing….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rick,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that you have experienced this issue with your unit.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can assist you please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Difficult set up and unbalanced sound.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a difficult time connecting it to my Samsung TV. Once connected balancing out the sound so that the bass isn't overwhelming compared to voice was frustrating. Bought at Christmas and haven't really used it since.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello StacyK,
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of the center channel. You can adjust the CENTER LEVEL (which is where the dialogue comes from) using the UP/DOWN buttons on the remote between -6 to +6.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Sound issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly cuts out, despite multiple HDMI cable swaps. Was great for about two months and then out of nowhere it started cutting out. Worst experience ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dananism,
Thank you for sharing your experiences regarding the HW-B650 Soundbar. We appreciate you leaving your review, and it will be shared with our internal teams.
I am sorry that your soundbar has not lived up to your expectations.
So that we can best determine if your soundbar can be helped with step-by-step troubleshooting or in need of warranty assistance, please contact Samsung Customer Service. Know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Pick something else…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased a little over a year ago and it already has stopped working. The warranty only last for a year so I’m out of luck. We were watching tv one day and the subwoofer just stopped working and never turned on again despite being paired fine. Samsung tech support told me to just buy rear speakers. I regret this purchase. I refuse to put any more money into this piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hrhasuki,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You can try troubleshooting the soundbar by performing a factory reset. Here are the step to perform it.
With Remote:
Turn soundbar off
Press power on soundbar 5 – 10 seconds
Release the power button once you see INT or RESET on the soundbar’s LED panel
Wait for the soundbar to turn back on then it should return to default settings.
With Remote:
Power Off Soundbar
Hold Play/Pause button on the remote for about 5 – 10 seconds
Release the button once you see INT or RESET on the soundbar’s LED panel
Power on soundbar and repair to your TV
Without remote
Turn on soundbar
Press and hold the volume up (+) and volume down (-) buttons on the soundbar at the same time for about 5 – 10 seconds
Release when you see LED say INT or RESET
Wait for soundbar to reboot
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Value, sound is somewhat muddy on some broadcasts
I would recommend this to a friendBrand response from Samsung
Posted .Hello RogerM,
Thank you for leaving a review and sharing your thoughts on the new HW-B650 Soundbar. Your feedback is very important to us in our pursuit in bringing you the best in audio products.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
SURROUND SOUND: Provides a wider sound field than standard.
BASS BOOST MODE: Sound field mode with emphasis on bass sound.
GAME MODE: Provides stereoscopic sound to immerse you in the action while gaming.
ADAPTIVE MODE: Analyzes the content in real time and automatically provides an optimal sound field based on the content you are enjoying.
DTS VIRTUAL:X MODE: Immersive 3D sound from any content.
STANDARD MODE: Outputs the original sound.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Half the speakers went out before a year was up very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .WonderfulSonyProduct,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is at Samsung in New Jersey now because apparently there's a problem with it. Someone came out for the TV and said the TV was OK but the sound bar is having issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello john4,
We appreciate your feedback regarding the issues you experienced with your HW-B650 and are currently waiting for it to be serviced. I appreciate your patience. Should you have any issues with your soundbar after service is complete, please contact Samsung Customer Support. ! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
JUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device stopped working after 3 weeks. Was unable to return as it was bought on Black Friday as a Christmas gift and return window closed 2 days before it stopped working. Save yourself the hassle and buy another product. Maybe buy from a company that provides longer return times during the holidays as well. Lesson learned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanaP,
It’s unfortunate to hear of your experience with Samsung’s B650 Soundbar. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/HW-B650/ZA/
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Just ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple sound bar systems in my homes and I have to say this one does not sound great. Now with the low price I didnt expect it to sound like the others, but its going away for a higher quality one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Doyle,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions