Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker I would recommended ………………………………………..
I would recommend this to a friend Unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received the item. I purchased it December 4th and still not delivered.. Very unsatisfied!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user725367,
Please know you are leaving a review and a 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Ease of use
I recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it’s very easy to use I will buy one more
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Great price. Fits in with my needs now
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound so clear, it feels like you're in the movie.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Works great with my 75 in Samsung tv
I would recommend this to a friend - Pros mentioned:Sound quality
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this at a great price and it Sounds good!!!!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my mom for christmas loves it sounds great
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound. Works extremely well with our tv
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and sound. Great product for the price.
I would recommend this to a friend - Pros mentioned:Sound quality
Thank You
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound. is very good thank you Just the right size
I would recommend this to a friend - Pros mentioned:Sound quality
Great product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recomend this product. Great sound for the price
I would recommend this to a friend - Pros mentioned:Sound quality
Would Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, great sound at a great price point.
I would recommend this to a friend - Pros mentioned:Sound quality
soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it great sound can not ask for anything better
I would recommend this to a friend - Pros mentioned:Sound quality
Very Good For The Money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good & it was a good price. Got it on sale!
I would recommend this to a friend not the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best sound, even with the subwoofer. not the greatest
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Regi,
Thank you for purchasing the Samsung HW-B650 Soundbar and sharing your experiences with us in a review.
I am sorry to hear that the audio quality did not meet your expectations. There are a few things you can do to improver your overall experience.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Sound quality
great sound difficult connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on sale or else I wouldn't have purchased it. Great sound!! Was difficult to connect but I think part of the problem was my tv. The only other negative is that the sound bar will disconnect from tv the reconnect dropping the sound for about 5 seconds. still trouble shooting the problem. I think my wireless router may be to close
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello hardluck13,
Thank you for sharing your experiences with the HW-B650 Soundbar. I’m sorry for the difficulties with your soundbar setup. We understand your frustrations and are here to help.
If you are using a Bluetooth connection from your soundbar to the TV this can be interrupted by other wireless devices that are too close to your soundbar. It can also be effected by metal objects such as furniture that the soundbar may be on or near.
We recommend using a HDMI cable for the best audio and user experience connected to the TV ARC port of your TV. There are a few steps you can take to troubleshoot your issues if you are using a HDMI cable.
First off try doing a hard reset. Turn your soundbar ON, press and hold + & - (Volume UP/DOWN) buttons on your unit itself for roughly five seconds. You will see "INIT OK" scroll across the LED display of your soundbar.
If you are still experiencing issues after moving your Wi-Fi router and the hard reset, follow these instructions to do a software update.
1.Go to Samsung's website and then click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model.
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the sound should not have to be turned up so loud to hear it clearly. It will not stay on surround sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CarolC,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that you have experienced these issues with your new soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
Additionally, when you press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6. This will improve your overall dialogue of any content you are enjoying.
So that we can better assist you with your sound modes, please contact Samsung Customer Support. We will be able to offer step-by-step troubleshooting over the phone or online. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Chronic sub disconnection issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great setup when it’s actually working, unfortunately the sub constantly stops working and I have to unplug it and plug it back in to get it working again. The sub is was originally put in a spot that was somewhat hidden so it was hard to get to, now it’s just out in the open because I have to constantly fix it. So unbelievably frustrating, if I had known this before I would have never purchased this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bryce,
Thank you for purchasing the Samsung HW-B650 and for sharing the issues you are experiencing with the connection of your subwoofer. Your feedback is important to us and will be shared with our product teams.
As for the random disconnection between Soundbar and subwoofer, placement of the devices is often an important factor. Please try to bring the units closer together and move large items that are in between the line of sight of each other.
If the audio from the wireless subwoofer is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
Please also make sure your soundbar is updated to the latest firmware version featuring the latest connection improvements. Should you continue to experience issues with the sound occasionally dropping, you may want to try reconnecting the sub manually; this will reset the connection.
I hope these tips help, should you need additional assistance with this, or have additional questions, please contact Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Great sound. Would have liked adjusting instructions for best enjoyment.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Marie,
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions