Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Samsung Soundbar.and speaker.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it came with 2 speakers instead of 1 so it could be louder.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jenni,
Thank you for purchasing the Samsung HW-B650 Soundbar.
You can upgrade to surround sound by adding SWA-9200S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to have wires around your living room. Offering a more cinematic experience with fewer messy wires. Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it i am so happy with my purchase. Thank you.
I would recommend this to a friendNice sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not for me it was a gift,for my grandson birthday
I would recommend this to a friend- Pros mentioned:Sound quality
Overheating issues, shuts itself off
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality of sound for what you're paying for, a lot of issues with over heating, shutting itself off , sometimes when I'm 20 minutes into the movie, sound bar randomly shuts off :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AllenC,
Thank you for your purchase of the Samsung HW-B650 Soundbar, I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
- Cons mentioned:Connectivity
Not so happy with my purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After couple of month of purchase we’re having trouble. It’s disconnecting over night and we need to turn it on with the control or on the power bar. It’s getting frustrating and I don’t thing that’s normal. It shouldn’t be doing that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello stranger1,
Thank you for leaving a review for the HW-B650 Soundbar. Your feedback is very important to us and will be shared with our product team.
I am sorry to see that you are having connection issues with your new soundbar.
To be able to better assist you, please contact Samsung Customer Support. Please know that we are here and happy to help with step-by-step troubleshooting or warranty assistance if required.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
DISAPPOINTED. The subwoofer is weak!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be a good plus for our home, once we have the HW-T510... and it is super nice. BUT....but, this HW-B650/ZA volume, specially bass, sounds like 70% of the 4 years old soundbar. The subwoofer has only 45W. Comparing to the old one 55W you should see. Definitely disappointed ... and if you really want to try, at any BrandsSmart they are selling it for $199... no membership required. DISAPPOINTED!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello UseUrTools,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Setup a little tricky, but sound is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and pretty easy setup except the subwoofer took several attempts to connect to the sound bar. Regardless, my husband was happy with his Christmas present.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now the lips line up with the sound!!! Didn’t know how bad it was until we got our new sound bar! Works great!
I would recommend this to a friend The service is the worse!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar itself is good, however the customer service and the description of the product was disastrous!! I got a Open Box in "EXCELLENT" condition. According to Best Buy, this means that it just like new and comes like new and everything is new, just that the box was opened. I received this in WAY LESS THAN POOR CONDITION. there was a rip in the corner of the subwoofer, scratches all over the entire thing and IT DID NOT HAVE A BOX AT ALL!
I would recommend this to a friendBrand response from Samsung
Posted .Hello VisualShowcase,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW=B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Excellent addition
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound its like I'm in the theater when watching movies. Paired with 75" Samsung TV
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this soundbar. The sounds is awesome. I will recommend to my friends and family
I would recommend this to a friend - Pros mentioned:Sound quality
I needed this in my life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good soundbar and the sound is very clear very good quality
I would recommend this to a friend - Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it sounds super good very good, I made an excellent purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound coming out of it is so strong and great.
I would recommend this to a friend Do not buy - JUNK
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried writing a reciew on this but the best buy app sucks. This sansung sound bar is not loud or strong engough. Only when music is playing through it at volumn 100. I am using the optical cable and set up everything correctly. It is just garbage for the price. The tv speakers are louder than the bar. Avoid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnA,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-B650 Soundbar.
I am sorry to hear that you are not completely satisfied with the overall volume of the soundbar. If you don't have a surround system, you will probably want to select PCM audio on your TV. You'll get much louder volume that way, and potentially better sound quality.
If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Bass, Ease of use, Sound quality
Incredible Sound, Effortless Setup- best upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the Samsung HW-B650/ZA 3.1 Channel Soundbar with Wireless Subwoofer, and I can confidently say this is one of the best tech purchases I’ve made. I was looking for a soundbar that could bring movie nights and gaming sessions to life without the complexity of a full surround setup – and this one delivers in every way. The setup was super easy – just plug it in and go. The sleek, minimalist design fits perfectly under my TV, and the wireless subwoofer adds serious bass without adding clutter. It looks and sounds premium. What truly impressed me is the sound quality. The dialogue is crystal clear, the bass is deep and punchy, and the DTS Virtual:X feature creates a surprisingly immersive experience. Whether I’m watching a thriller, listening to music, or playing on my console, the sound adapts to the content automatically with the adaptive sound mode – it’s like having a smart audio assistant. My favorite feature? The Bass Boost button. One tap and the whole room feels alive – great for action scenes or parties. Even at higher volumes, there's no distortion, just pure, rich sound. For the price, this soundbar absolutely overdelivers. It feels like a premium home theater system without the hassle or cost. If you’re looking for the best soundbar under $250, especially one with Dolby 5.1 and DTS Virtual:X, the Samsung HW-B650/ZA is the way to go. Highly recommend it to anyone who wants great sound and a simple, powerful upgrade. Samsung nailed it with this one!
I would recommend this to a friend SAMSUNG SOUNDBAR
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO FAR IS BEEN THEBEST CHOICE FOR THE SAMSUNG SOUNDBAR FOR MY SAMSUNG TV,
I would recommend this to a friend- Pros mentioned:Ease of use, Setup, Sound quality
My best purchase from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar was very easy to set up and connect to my Samsung TV! I love the sleek design, it's not bulky or distracting. I really like that the subwoofer is wireless, you can place it anywhere in the room. The sound quality is amazing! You can also connect your phone via bluetooth and jam out to favorite playlist.
I would recommend this to a friend - Pros mentioned:Bass, Setup, Sound qualityCons mentioned:Connectivity, Remote control
Good sound & bass, but has bugs (Common on Reddit)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i was hesitant to pick this up as I saw several reviews that said this didn't have enough bass, boy were they wrong!! This system KICKS and has great bass on all levels to provide a good punch for music and movies. Of course, it's no $1500 Sonos system but it holds its on, and if you live in a Shared wall condo like I do this is perfect (and I love bass) The good: -The sound is clear, especially with the center channel you get all dialogue and background sound. -Bass Hits (lows, mids, highs) and I have the sub set on 4/6 -Super easy to set up and get going -Bluetooth range is good and still has good quality as wired The Bad: - Buggy, the sound cuts on the subwoofer every couple of hours for a few seconds (common issue per Reddit) - The channel randomly changes from TV Arc to HDMI with no sound and I have to cycle around again -The subwoofer has a loud humming/negative feedback noise if you stop playing music or movies (especially on Bluetooth) (common issue per Reddit) -The remote feels super flimsy, especially the volume up button feels like it's going to fly off (common issue per Reddit) Overall its great, but these bugs are making me want to take it back. If I paid the full MSRP it would have went right back but the sale price has me debating.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CorbinDallas550,
Thank you for leaving detailed review with your experiences on the HW-B650 Soundbar.
I am sorry to see that you are not 100% satisfied and have had some difficulties with your soundbar.
First, try doing a hard reset on your soundbar. It will reset all of your audio settings so please be aware of that.
With your soundbar ON, press and hold the - & +, volume UP/DOWN buttons on the unit itself for roughly 5 seconds. You will see "INIT OK" scroll across the LED display when it has completely reset.
If this doesn't fix your issues then go to Samsung's website. Hover your mouse over SUPPORT, then click on MANUALS & SOFTWARE. From here, type in the full model name of your soundbar and search. You will find the instructions on how to do a firmware update and the software needed to complete this.
If you are wanting to use your TV remote instead of the provided soundbar remote, follow these instructions.
If your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Bass, Ease of use, Setup
Sound for TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really impressed with this soundbar. The setup was super easy, and the sound quality is a huge improvement over my TV speakers. Dialogue is clearer, the bass is strong without being overwhelming, and it fills the room nicely. For the price, it’s a great value and makes movies and games way more enjoyable.
I would recommend this to a friend