Customer Ratings & Reviews

Doug,

Thank you for sharing your review of Samsung’s HW-B650 Soundbar. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.

In all configurations (Optical, Bluetooth, and ARC) when the TV is turned ON, the Soundbar will turn ON. If your soundbar is not turning on, it could be due to another reason. For example, if the Soundbar was used to connect to another device (say a smart phone), then it will remember the last device (smart phone) and wait for a command from that device (the smartphone) and ignore the TV ON command.

You may want to try using a HDMI-ARC connection to the TV. When the TV turns ON, it will send a command to turn on the Soundbar and forces the source on the Soundbar to change to HDMI-ARC. This would make the Soundbar change the source from the prior state it was in.

Additionally, you can try the troubleshooting steps below to ensure the proper settings are enabled on your Soundbar.

If your soundbar and Samsung TV are connected by an optical cable, Auto Power Link will turn your soundbar on automatically when you turn on the TV.

1) Connect your soundbar to your TV with an optical cable.
2) Set the soundbar to BT READY mode by pressing Source on the remote or soundbar.
3) Press and hold the left direction on the direction pad on the remote for more than 5 seconds or until Auto Power Link appears on the soundbar display to activate or deactivate Auto Power Link.

Note: Auto Power Link only works with an optical connection and should be turned on by default.

If you have the soundbar connected with an HDMI cable to the Samsung TV, Anynet+ will turn the soundbar on automatically.

1) Connect an HDMI cable from the HDMI OUT port on your soundbar to your TV's HDMI (ARC) port.
2) Set the soundbar to D.IN mode by pressing Source on the remote or soundbar. After about 2 seconds, the source will automatically change to TV ARC.
3) Press and hold the right direction on the direction pad on the remote for more than 5 seconds or until Anynet+ appears on the soundbar display to activate or deactivate Anynet+.

Note: Anynet+ only works with an HDMI connection when connected using ARC (audio return channel), and should be turned on by default.

If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hi Drew!

We're glad the HW-B650 Soundbar meets your out of box expectations! With a dedicated center channel for crystal clear dialogue and wireless subwoofer for rich bass.

Thanks to Game Mode, you can plug in your console and get the amazing sound effects you expect, right away. The auto settings optimize your sound to the game you’re playing while cross-talk cancellation technology removes distracting sounds

You can take advantage of the various sound modes available. Voice Enhance Mode optimizes the equalizer to maximize voice clarity. Night mode will lower the bass to prevent disturbing others while they sleep.

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us

~ Samsung Solutions