Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Quality , Easy Pairing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Pairs perfectly with our 75” Samsung tv
I would recommend this to a friend - Pros mentioned:Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and loud. It sound so good you hear every single words
I would recommend this to a friend Needed sound, Got sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my TV area. Not to shabby on the price either.
I would recommend this to a friend- Pros mentioned:Sound quality
Max satisfaction guaranteed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two Thumbs up. Theater quality sound and enjoying every minute watching all my Shows .
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. My issue, which Geek Squad nor Samsung support can resolve is the Samsung TV remote and the sound bar will not integrate
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dennis,
As long as your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
TV remotes have to be enabled on your soundbar. By default, Samsung TV remotes are enabled on your soundbar. If it isn't working, be sure the soundbar is powered on, then press and hold the WOOFER button up until ON - TV REMOTE appears on the display (about 5 seconds).
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Loud soundbar, soft subwoofer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar has great sound and is very loud. Subwoofer is lacking in sound. Overall pleased with purchase
I would recommend this to a friend - Pros mentioned:Sound quality
highly recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, no regrets at all. highly recommended
I would recommend this to a friend samsung tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for a Christmas gift, excellent product and an affordable price.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound bar, good sound, good quality. Happy with the purchase
I would recommend this to a friend - Pros mentioned:Sound quality
New sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the sound system. It work well for us.
I would recommend this to a friend - Pros mentioned:Ease of use
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is doing what I wanted it to do. It was easy to set-up.
I would recommend this to a friend - Pros mentioned:Sound quality
really happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound. use it to play music from my phone. very happy with purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung Soundbar with Dolby 5.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new sound bar. I am happy that Best Buy staff recommended it.
I would recommend this to a friend - Pros mentioned:Sound quality
Love Samsung Products, I own 3 - just not this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the Samsung Q-Series 9.1.4 system - which is excellent and on the high end and is attached to my #1 television which is located in the den, so I'm set there. My plan was to use my den television for programs that required the best sound. My living room television with great high-end picture, had lame sound quality. In there, I felt I didn't need the same high-end sound, but something better than what came with the television that would be "adequate". After reading reviews and wanting to stay with Samsung (both the televisions are 75 inch Samsungs), I purchased the HW-B650/ZA system. I may have gotten a bad bar as it didn't put out enough sound - even sitting close to the television - it had to be turned up to 100% to really even hear it. A Best Buy Geek came out to check on them as they were not performing anywhere near my expectations. He agreed that the performance was inadequate and should be returned. So I returned the soundbar, something I rarely do and feel rather uncomfortable doing. I'm used to being satisfied with my Best Buy purchases right out of the box. Sound bars are tricky because most of the time, you can not hear them in the store - they can only put so many bars out for demos. So you must trust the specs, reviews manufacturers price point values and sales recommendations before purchasing one. I had read several reviews from users that really liked this soundbar. But, one doesn't know what they're getting until you connect it to the television. I ended up getting a sound bar that's in a higher quality and price point category, that's very good. But was disappointed that I couldn't purchase a "decent" bar in this price range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Trey,
I’m sorry to hear that the Samsung HW-B650 Soundbar did not match your expectations.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Nice and Sleek!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and sleek! It's amazing what a difference it makes from just using the TV's volume!
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our sound bar enhances our viewing pleasure on our new 75” Samsung tv. It complements perfectly.
I would recommend this to a friend Wouldn't pay more than $100 for this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked let for about 2 years. Then stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MylesD,
Thank you for sharing your review of the HW-B650 Soundbar. We value your feedback and will share it with our teams.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Jim's Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is as described. Delivery was an issue. Package was re-routed and delayed at least twice. The good news is I didn't need it right away.
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to install. Makes my family room seem like a theater experience!
I would recommend this to a friend - Pros mentioned:Sound quality
Great for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality for just a sound bar and a sub.
I would recommend this to a friend