Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the spectacular sound quality, excellent ease of use, and ridiculously good bass. They also appreciate its simple setup, seamless connectivity, ample volume, and convenient size. However, some customers find the remote control is not user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Sound with Ease
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with the TV and was fairly easy to connect it.
I would recommend this to a friend - Pros mentioned:Sound quality
Surrounded sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing I love the way it sounds good quality
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money... this soundbar has an amazing sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Terrible connectivity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is pretty decent, but it only works well when it's wired. Any other connection you want to add either fails to connect or it keeps dropping very often. I couldn't even connect it with Smart Things, which is its very own App. I only recommend this to someone who will only use it wired to a TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DiegoPP,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
I apologize if there has been any confusion on SmartThings compatibility. The HW-B650 Soundbar is not Wi-Fi compatible, which is required to run SmartThings.
There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Then update the firmware of your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
If you are still experiencing connection issues, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Lastly do a hard reset. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Slaps homes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundbar. Its worth the price and very easy to install.
I would recommend this to a friendBrand response from Samsung
Posted .Hi blucheese!
I'm happy to see that you are enjoying your new HW-B650 Soundbar! It features powerful bass with a 6.5” wireless subwoofer & Adaptive Sound Lite which optimizes the sound based on the content.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, or DTS VIRTUAL:X.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS. Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands. (Set sound mode to standard)
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
Roberts new toy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new Samsung soundbar. sound is wonderful.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung soundbar With bass woofer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works well With my 85" Samsung television
I would recommend this to a friend - Pros mentioned:Sound quality
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provides great sound, Use ARC HDMI for optimal use.
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great quality. Won’t be disappointing
I would recommend this to a friend - Pros mentioned:Ease of use
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very easy to set up and compatible with my Samsung TV.
I would recommend this to a friend Defective Day 1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a Christmas gift. After hooking it up to a Toshiba 4k TV using the ARC connection type the device connected and played sound. However, the volume indicator on the TV started to randomly display every 30 seconds or so and the sound bar would go from "TV ARC" to "HDMI"... Not even thirty minutes later it became more pronounced and if I attempted to change the TV to something like the built in Netflix app, the sound bar would change from "TV ARC" to "HDMI" again forcing the TV to change back to TV Mode and take me out of the Netflix app. I attempted to change to HDMI 2 to put on a BluRay and it would force the TV back to HDMI 1 again. I attempted to get into the TV Settings but the sound bar again forced it back to HDMI 1 not even 15 seconds later. I finally went and disconnected the sound bar and the HDMI shenanigans stopped. This device didn't work out of the box and it's going back. I looked through the reviews on here for this product and there are several people that have had issues with this soundbar. Given it didn't work out of the box and the other negative reviews I won't be buying another Samsung soundbar as a result...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Robert,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Does the job
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed something for bedroom tv. This is adequate. Wont impress any audiophiles, but good enough
I would recommend this to a friend- Pros mentioned:Ease of use
VinnyTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price and easy to function
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great sound, feels like a theater in my house.
I would recommend this to a friend - Pros mentioned:Sound quality
One of the best I ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent song Sound system. System looks sleek and nice.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, it fills my living room with sound
I would recommend this to a friend - Pros mentioned:Sound quality
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp blasts 5star to tv sound, dynamic surrounds sound
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung SoundBar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value with quality sound. highly recommended.
I would recommend this to a friend - Pros mentioned:Sound quality
Surround Sound System
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! The wiring was easy to hide. The sound makes it more enjoyable to watch tv
I would recommend this to a friend - Pros mentioned:Sound quality
Love this soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound i feel like im in a theater with this.
I would recommend this to a friend