Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
This sound bar is ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is ok. The clarity in voice over the background is nice. Little difficult to understand how to adjust the bass and treble settings. Like my previous Samsung sound bar. I don’t like the little viewing area to adjust the volume and other settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ToniB,
Thank you for sharing your review of the B650 Soundbar. We value your feedback and will share it with our teams.
You can press the TONE CONTROL button to adjust TREBLE and BASS levels.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Got great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got item at a GREAT sales price, Working Great with my Samsung TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Great for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Samsung quality soundbar. Get the rear speakers for best experience.
I would recommend this to a friend - Cons mentioned:Connectivity
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay buy. My only problem is when I shut off the tv and eventually turn it back on I have to reconnect the sound bar to the tv via shutting off and on my wi-fi so that the sound bar picks up. Another thing I can't have 2 bluetooth devices connected. Although my fairly new samsung tv states that I can.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Home,
Thank you for sharing your review regarding the HW-B650 Soundbar. I am sorry to see that you have experienced these issues with your Soundbar.
If you are referring to Multi-Output Audio feature that your TV has, this is something that allows you to connect a Bluetooth device such as a pair of headphones or hearing-aids and also have the audio playing from the TV speakers.
The HW-B650 Soundbar has a Multi-Connection feature which will allow for two different smart devices to be connected to it at one time. This allows for two people to each have their phone connected to the soundbar, and can play songs from their phones without having to disconnect one phone and re-connect the other.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Get on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good sound unit. Easy to set up. I only bass would be louder. It is a bit weak. "On sale" was a good price.
I would recommend this to a friend- Pros mentioned:Sound quality
Subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for my bedroom but the quality of my main system is much stronger.
I would recommend this to a friend - Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar, the quality is good. I would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Woofer hums when muted. Otherwise it is good.
I would recommend this to a friendBrand response from Samsung
Posted .Hi NewTV,
Thank you for your purchase and review of the HW-B650 Soundbar! Your feedback is important to us and will be shared with our product teams.
The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but
may vary depending on your operating environment. Also, if a device that uses the same wireless frequency, such as a Wi-Fi router, is near the Soundbar, interference may cause some sound interruption.
I hope these tips help, should you need additional assistance with this, or have additional questions, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice soundbar in a good price point. Definitely enhances the sound from our Samsung TV.
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound at a great value. Works well with Samsung Tv
I would recommend this to a friend - Pros mentioned:Sound quality
Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound amazing display so convenient so happy
I would recommend this to a friend - Pros mentioned:Sound quality
Better Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is good makes a difference in the movie quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound!!! Works well with Samsung tv.!!!!!!!!
I would recommend this to a friend Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar. It was recommended by the store associate
I would recommend this to a friend- Pros mentioned:Sound quality
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and looks are great. After getting use to it and the remote all was well.
I would recommend this to a friend - Cons mentioned:Remote control
Good Sound -- If and When It Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for a reasonably priced, decent-sounding 3.1ch soundbar with subwoofer combination for a while. When I heard this in the store, I thought I had found my wish. NO SUCH LUCK. From the day this was installed, the remote control wouldn't work, I couldn't get it to have a full sound, and my main reason for having a 3.1ch system -- to be able to emphasize voice over background -- didn't function at all. Considering all the frustrations, you should not be surprised to read that I exchanged it for a soundbar from the company that manufactured my TV. Would I recommend this soundbar? Not if you have a Sony TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AngelaC,
We appreciate your review of Samsung’s B650 Soundbar. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Sound quality
Great system, poor remote quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and it's nice to be able to adjust the center channel for more clear spoken dialogue. My only issue is that the remote came essentially broken right out of the box. The volume button/toggle rarely works to turn volume up. It takes about 5 clicks for the button to respond once. Volume down works fine, and so do the rest of the buttons.
I would recommend this to a friendBrand response from Samsung
Posted .Hello James!
Thank you for purchasing the Samsung HW-B650 Soundbar. We appreciate you sharing your experience with us.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, when purchased at Best Buy.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
.
- Pros mentioned:Sound quality
excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system sounds so crisp and bass sounds so deep.
I would recommend this to a friend High power entertainment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and I find it to be very useful entertainment
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound....but i thought it would be louder.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the Samsung HW-B650 Soundbar with a dedicated center channel for crystal clear dialogue and wireless subwoofer for rich bass.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions