Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect replacement when our older system failed us
I would recommend this to a friend- Pros mentioned:Setup
So-so Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok soundbar. I'm still trying to figure out how to get the sound I expect but not able to find enough information. It did sync well with the Samsung TV I purchased but not really happy with this yet. It may get better the more I try and figure it out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that your initial time with the unit has not been ideal.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
To assist you in the functions and settings of your new soundbar, you can download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great sound and experience!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is amazing! Highway recommend! My only complaint is the subwoofer is wireless which is great, but it seems to cut in and out for some reason.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ScottB,
Thank you for taking a few moments to review the HW-B650 Soundbar.
If the audio from the wireless subwoofer is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Connectivity
They’re ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are ok. I don’t like that it disconnects from my tv.
I would recommend this to a friendBrand response from Samsung
Posted .Hello RocioR,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Big improvement over tv speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value and functionality. Big improvement over the tv sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound bar for a better TV experience. Budget friendly as well.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I would have liked. Easy to install but lacks quality of sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanaL,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Very nice sound bar!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice sound bar made by Samsung, which is a product we always trust. I bought this for my husband. And he is quickly learning it and enjoying it as well.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Display
Good Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good sound bar, not the best but it works well for the money. I wished the display leds were easier to see and not partially hidden my the mesh cover. Does Samsung actually try using the products they manufacture?
I would recommend this to a friend - Pros mentioned:Sound quality
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound bar for the price! Only wish it supported dolby atmos
I would recommend this to a friend Samsung HW-B650 Soundbar Perfect Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product and Quality, highly recommend for you to get one.
I would recommend this to a friend- Pros mentioned:Sound quality
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a fuller sound from the sound bar. The sub is good
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for what I need just right for my new tv
I would recommend this to a friend - Pros mentioned:Setup
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and easy to use. It sounds good for the price.
I would recommend this to a friend Outstanding Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I had an amazing experience with one of the Best Buy advisor Nick Murtz who helped us find the awesome quality sound system bar and helped us with financing. The process was very smooth and Nick was very knowledgeable. We are satisfied with our Samsung sound bar.
I would recommend this to a friend- Pros mentioned:Sound quality
9.5/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, its a good soundbar in a reasonable price.
I would recommend this to a friend Great prices. Quality customer care.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth transaction end to end. The prices were low, Geek Squad installation was perfect with two great techs to install my audio goodies. Highest recommendation all around. Thanks, PL
I would recommend this to a friend- Cons mentioned:Connectivity, Remote control
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it does not automatically connect to the TV. The remote does not work at all. The worse problem is that the sound cuts out sometimes for periods of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GaryK
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that your time with the Soundbar has not been ideal.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Just above average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as my other older Samsung unit and woofer even at +6 is pretty muted
I would recommend this to a friend- Pros mentioned:Sound quality
super sound super price!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Above average and a great price $199.99. would recommend.
I would recommend this to a friend