Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get someone to ask questions about the product but once we did it was pretty easy to make a decision. The product directions should have noted that I needed an additional cord but I just happen to have one so it was fine
I would recommend this to a friendAmazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money is met I highly recommend this product
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, this is the second one I bought. I love theSamsung brand.
I would recommend this to a friendNot even close to my 7 years old HW-J355!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was reading and reading reviews on this soundbar,I wanted to upgrade from a 7 almost 8 years old Samsung HW-J355 I have and I was so excited about buying this one but not even close sound to my old soundbar at all,it sounded like “the little sister” and have to returned it the next day…so so disappointed on this purchased,I bet there are cheaper soundbars out there but this one was a NO No ,,,and I love Samsung products but I have to be honest on this one..!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ip123,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Not what i was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar thinking it would be pretty good. I tried it for a couple days. I messed with all the settings and i just couldn't get to liking it. The soundbar itself is good. The subwoofer is terrible. I can barely hear any bass at all times, I turned the sub settings all the way up and didn't change a thing. Also the remote is very cheap feeling and feels like its going to break changing the volume. It doesn't at all sound like something producing 430w. total power. I returned this and went with a different brand for the same price and its so much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Great soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar it works great it has good volume control and works well
I would recommend this to a friendpuzzled by how this works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interaction between this product and our tv was not explained well and we don't feel we are getting the best use out of it. We probably need someone to explain it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello IrmagardS,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar. We value your feedback and will share it with our teams.
You can find the full manual and latest updates by the following link: https://www.samsung.com/us/support/downloads/?model=N0053960&modelCode=HW-B650/ZA
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Setup, Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a upgrade from my older one and I am happy I made the choice, great and easy set up and the sound is amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 8 months of use. Best Buy protection plan fixed it. Sound is amazing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Omek2006,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not bad
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Wished it projected further with clarity for how much you pay for it.
I would recommend this to a friendSurround sound system and customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good customer service in helping select this model. I wish I would have got this dudes name. System sounds even better at home
I would recommend this to a friendHonestly, it could be better.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned this soundbar for a little over a year, it works pretty goodm i do wish it went louder. Not a huge differnce when volume is at 50 or 100
No, I would not recommend this to a friendReturned for a better one; worth the extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item in excellent condition. It was definitely not in excellent condition, though. "Excellent" is Best Buy's "like new" condition in the original packaging with all parts included. The sound bar and subwoofer were just handed to my boyfriend when he picked it up. No packaging at all. Scratches on them and all parts missing except for the bar, subwoofer, and power cords. It is supposed to come with mounting hardware, a remote, an optical cable, and a few other items I wasn't concerned about (per the Samsung website). This would all be fine if I had ordered it in "fair" condition, but I did not. The store did offer me the difference in price between the Fair and excellent Condition product, so I tried to work with that. But adding a remote and optical cable ended up costing me more than the soundbar costs brand new. So I took it back and looked at other sound bars. I am so glad I did. Even the floor model of this sounded bad. I ended up spending a few hundred extra dollars that I did not plan on spending and I am ultimately much happier. Luckily the return policy is awesome and the store associates were happy to help with the return and also help me find the right sound bar for me. So 0 stars for the product, 0 stars for the experience of purchasing this open box item, but 5 stars for return process and helpfulness of the employees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EmilyC,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. i think the sound could be a little louder but love the price
I would recommend this to a friendGreat Soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung soundbar will go well with the brand-new smart TV I just bought.
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Great Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it in my bedroom and the sound quality is great. I paired it with a Samsung TV and it’s very Easy to set up.
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Excellent Black Friday purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Friday purchase to replace our older sound bar. Easy set up, bluetooth access straightforward. Great sound!
I would recommend this to a friend - Pros mentioned:Sound quality
Replacement for a old surround sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good easy to hook up. But when buy it online it fails to mention that you have to buy one additional one piece for it to work. At that point I was at a 50/50 point of returning it or buying the additional piece. I went ahead and bought the additional piece and I happy that I did. The sound is awesome much better than the old one this replaced. I just think the description of the product and what else you need to hook it up should be more clear.
I would recommend this to a friendBrand response from Samsung
Posted .Hello LHub,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to hear if there was any missing pieces from the box.
The HW-B650 Soundbar comes with everything needed to plug and play, remote with batteries, power cord for the subwoofer and soundbar. The kit also comes with an Optical Cable that you can use to connect with TVs.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
worst soundbar design and waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sucks, literally stop working after less than a day, just high pitched noise and would shut off. Returned ASAP
No, I would not recommend this to a friendNada1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a 5, but setup wasn't all it is could have been
I would recommend this to a friend