Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the spectacular sound quality, excellent ease of use, and ridiculously good bass. They also appreciate its simple setup, seamless connectivity, ample volume, and convenient size. However, some customers find the remote control is not user-friendly.
This summary was generated by AI based on customer reviews.
Samsng Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love out sound bar. We just got $80.00 back because the price dropped so that makes it even sweeter. Thanks Mike at Best Buy in Wyomissing
I would recommend this to a friendWorked and sounded well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked and sounded well for about 1 year then started having some connection issues...chose another option this time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Fred,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything has worked well--the store rep as well as the Geek Squad installers.
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Great Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it in my bedroom and the sound quality is great. I paired it with a Samsung TV and it’s very Easy to set up.
I would recommend this to a friend Good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far soo good. I may cannot use my tv without this speaker.
I would recommend this to a friend- Pros mentioned:Setup, Sound quality
Excellent Black Friday purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Friday purchase to replace our older sound bar. Easy set up, bluetooth access straightforward. Great sound!
I would recommend this to a friend My everything store
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only place that I get all my appliances TVs sound systems games
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Good upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than built in tv speakers and had a seamless set up. Fiancé describes it is being in the movie theater.
I would recommend this to a friend Not even close to my 7 years old HW-J355!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was reading and reading reviews on this soundbar,I wanted to upgrade from a 7 almost 8 years old Samsung HW-J355 I have and I was so excited about buying this one but not even close sound to my old soundbar at all,it sounded like “the little sister” and have to returned it the next day…so so disappointed on this purchased,I bet there are cheaper soundbars out there but this one was a NO No ,,,and I love Samsung products but I have to be honest on this one..!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ip123,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Not what i was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar thinking it would be pretty good. I tried it for a couple days. I messed with all the settings and i just couldn't get to liking it. The soundbar itself is good. The subwoofer is terrible. I can barely hear any bass at all times, I turned the sub settings all the way up and didn't change a thing. Also the remote is very cheap feeling and feels like its going to break changing the volume. It doesn't at all sound like something producing 430w. total power. I returned this and went with a different brand for the same price and its so much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Replacement for a old surround sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good easy to hook up. But when buy it online it fails to mention that you have to buy one additional one piece for it to work. At that point I was at a 50/50 point of returning it or buying the additional piece. I went ahead and bought the additional piece and I happy that I did. The sound is awesome much better than the old one this replaced. I just think the description of the product and what else you need to hook it up should be more clear.
I would recommend this to a friendBrand response from Samsung
Posted .Hello LHub,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to hear if there was any missing pieces from the box.
The HW-B650 Soundbar comes with everything needed to plug and play, remote with batteries, power cord for the subwoofer and soundbar. The kit also comes with an Optical Cable that you can use to connect with TVs.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
REview of Samsung TV and soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.working well now and getting used to the soundbar attachment
I would recommend this to a friendGeek Squad did great job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had already sent a review on this. The bar works fine, no problems. The guys who installed it did an excellent jog, including cleaning up the mess the original tech made of the installation in 2017.
I would recommend this to a friend
Not bad
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It’s good. Wished it projected further with clarity for how much you pay for it.
I would recommend this to a friendNot that great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I conected yhe sound bar to mySamsung tv its very delayed, and sometimes the volume doesn’t work . You would think pairing to another Samsung product it would work better and the sound isn’t that great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Benster,
Thank you for sharing your review with us regarding the HW-B650 Soundbar. Your experiences are very important to us and will be shared with our product team.
To synchronize your soundbar audio and TV, press the SOUND CONTROL button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)
Additionally, 2020, 2021, and 2022 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through.
We do recommend using a HDMI cable as this offers the best audio and user experience available to you with this soundbar.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Just above average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as my other older Samsung unit and woofer even at +6 is pretty muted
I would recommend this to a friendMr B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent survice and merchandise Thank you very much!
I would recommend this to a friendSurround sound system and customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good customer service in helping select this model. I wish I would have got this dudes name. System sounds even better at home
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Samsung 3.1 ch soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bar. You fill immerse in the background sounds. Quality is superb. Easy to navigate from control
I would recommend this to a friend Wouldn't pay more than $100 for this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked let for about 2 years. Then stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MylesD,
Thank you for sharing your review of the HW-B650 Soundbar. We value your feedback and will share it with our teams.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions