Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the service and advice to pick the perfect birthday present for my husband.
I would recommend this to a friendGood TV Sound Bar Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product delivered on time and the tech did a nice job with the install. 1 connectivity problem I had was promptly addressed and the tech resolved the issue the next day.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound for the price, solid subwoofer, and syncs seamlessly with my Samsung TV.
I would recommend this to a friend *****
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, highly recommended for friends and family.
I would recommend this to a friend- Pros mentioned:Sound quality
Really disappointed in this setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked right and sounded good for one day then kept .. sound kept changing on linked 2019 Samsung tv .. really wanted this to work for a new setup but ended returning back to store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi djlibra1200,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
The best quality sound system for home theater
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying the dolby digital surrounding system. I woyld highly recommend this product.
I would recommend this to a friendSound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time trying to change the volume up or down. I don’t think the instructions are clear enough for people my age. (84) we have not grown up with the new technology. I would not recommend this for anyone my age.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesL,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. Pressing it a second time will unmute.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
MG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Costume service was great help me out to find the item that would fit my budget and liked .great store
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase at best but, the product is great and the customer services as well
I would recommend this to a friendGreat sound bar without taking out a home loan.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar fits my home environment. I have the same model I was so impressed I wanted another one.
I would recommend this to a friend- Pros mentioned:Sound quality
Good sounds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good, it has a quite pleasant sound. Apart from that, it is very good because it comes with a Wi-Fi connection.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JulioV,
Thank you for purchasing the Samsung B650 Soundbar and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
It seems that there has been a bit of confusion on the wireless technology that the HW-B650 Soundbar has. You can connect to this Soundbar using Bluetooth, but it does not have the ability to connect using Wi-Fi.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Great product! Wait until on sale and its a steal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds amazing! After years of seeing using just my TV sound, I finally gave in and bought a soundbar. I was able to get this <$200 and its worth every penny. The sound is clear and the subwoofer is warm and fills the room. Last night I watched Mariah Carey xMas special and turned up the volume. It felt just like you were there in concert. Wait until its on sale to get a better value.
I would recommend this to a friend - Pros mentioned:Bass
Okay for music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Base and very loud when listening from my phone thru Bluetooth. Listening with my TV not so great especially when you go to different shows.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Superchevyboi,
Thank you for purchasing the HW-B650 Soundbar. I am sorry to see that your out-of-box experience has been less than ideal. If your TV is compatible, use a brand new HDMI cable as this will offer you the best audio and user experience.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your Soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”).
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6. If you need more help, Samsung is here for you.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Bass, Sound quality
Samsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of this item. Great sound. Great vocals and the sub isnt overbearing
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Great addition to my tv!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than assumed sound and bass- great item for the price you will not be unhappy
I would recommend this to a friend Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was bought as a gift. They specified this make and model so that's why this item was purchased.
I would recommend this to a frienda good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar works pretty good. The sound does cut off once in a while, but it may be my tv that's the problem? The directions for us with this are not as clear and complete as I would like it.
I would recommend this to a friend
Should’ve gone with a stronger soundbar
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starts off really strong. I bought this around 6-8 months back and the sound is always fading, but that’s why I got protection on a soundbar! Small amps inside won’t last forever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leif,
We appreciate you taking a few moments to review the Samsung HW-B650.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get it hooked up. Fortunately I have geek squad so they came and helped me. I wish I would have just gotten the sound bar as I do t really hear any sound out of the wolfer
I would recommend this to a friend- Cons mentioned:Connectivity
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old model due to which significant connectivity issues. Would not buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pat66,
Thank you for sharing your review of the B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions