Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Nada1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a 5, but setup wasn't all it is could have been
I would recommend this to a friend- Pros mentioned:Sound quality
Samsung doesn't sit this model when syncing remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got the soundbar set up, the audio fidelity was very good. Better than my old one. However, set up was sub standard. I have Samsung TV. It does not list this soundbar model so I was unable to get it linked with my Universal remote. The Universal remote does turn the unit on and off but doesn't control the volume. I don't understand why Samsung doesn't support it's own systems!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FrankinSac,
Thank you for taking a moment to review the Samsung B650 Soundbar.
If your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Glad we went to Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was really, really exceptional in helping us pick the perfect soundbar for our needs!
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Quality Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Easy set-up with great highs and lows. I would recommend this sound bar.
I would recommend this to a friend Its decent but have heard better :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good, but have heard better. Also has so many modes which idk if its a good or bad thing but i havent found the right mode for it to sound like the other one i have.
I would recommend this to a friendGreat surroundsound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great I love it have been looking for a good one and I finally found it
I would recommend this to a friendEasy breasy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. Easy to connect and he loved it.
I would recommend this to a friendGreat Sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so impressed with my new soundbar purchase from Bestbuy and I will be making more purchases in the near future
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love My New Samsung soundbar I would recommend it to everyone.
I would recommend this to a friend- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but would not buy again. Sound drops often for 2 or 3 seconds then comes back on. Have to get a thumb drive and download updates every two to three months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello StephanieH,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that your time with our Soundbar has not been ideal.
If you have not yet, try doing a hard reset on your Soundbar. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Should you need any assistance, please know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Bass, Sound quality
Nice bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefect for what i needed. Good sound and bass. Could use a little more info on the sound settings.
I would recommend this to a friend - Pros mentioned:Sound quality
Louder on its own
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the volume keeps getting louder and louder all on its own. It sounded good till this happened. It has happened every time I have used it, so unfortunately since we cannot fix the issue it will have to be returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ComputerDr,
We appreciate you taking a few moments to review the HW-B650 Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good TV Sound Bar Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product delivered on time and the tech did a nice job with the install. 1 connectivity problem I had was promptly addressed and the tech resolved the issue the next day.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound for the price, solid subwoofer, and syncs seamlessly with my Samsung TV.
I would recommend this to a friend Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the service and advice to pick the perfect birthday present for my husband.
I would recommend this to a friend- Pros mentioned:Sound quality
Really disappointed in this setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked right and sounded good for one day then kept .. sound kept changing on linked 2019 Samsung tv .. really wanted this to work for a new setup but ended returning back to store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi djlibra1200,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing these experiences that have caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice system geek squad did a super awesome setup the system
I would recommend this to a friend*****
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, highly recommended for friends and family.
I would recommend this to a friendThe best quality sound system for home theater
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying the dolby digital surrounding system. I woyld highly recommend this product.
I would recommend this to a friendMG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Costume service was great help me out to find the item that would fit my budget and liked .great store
I would recommend this to a friend