Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality. however, at times sound disappears and reappears. it’s annoying
I would recommend this to a friendBrand response from Samsung
Posted .VincentM,
I'm sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help. For more assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Techs at Best Buy weren't wrong. Should always buy a soundbar for enhanced tv viewing experience.
I would recommend this to a friend- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar due to it being on sale and was genuinely excited. When I hooked it up the first night, the optical line kept cutting in and out. I switched to hdmi-arc which worked great for 3 months, until it didn’t work. The only mode that works on this soundbar is Bluetooth. I really wanted hdmi-arc for the higher quality sound. I called Samsung and spent 40 minutes on the phone trying to fix it he issue, only to now having to ship it directly back. I’d stay away from this one. With the money you would use to buy a warranty you can get a better soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Drew,
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
I had high hopes with all the good reviews.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good when the source supports Dolby, but the Dolby setting sounds like garbage when the source doesn't support Dolby audio, obviously. The problem is that every other audio setting it gives like a vibrating feedback at the end of every single spoken sentence. The problem only exists when people speak, but it drives me insane. Most of the time I just turn the TV speaker back on if what I'm watching isn't in Dolby.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyB,
Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical and will be shared with our internal teams.
Make sure that your Soundbar is using the latest software available. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Also, try using a new HDMI cable and if you are still experiencing issues with your Soundbar. Please contact Samsung Customer Support, know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar and best buy service the best. Fast shipping to the door!
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sounds amazing for the price and it beats like crazy
I would recommend this to a friend Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will work but I thought it would be louder. It’s volume isn’t much better than the 65” tv speakers.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Sound quality
FR Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek - good sound in open area. Easy set up with blue tooth
I would recommend this to a friend samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had some problems getting the TV and soundbar to stay sync to each other. Working well right now.
I would recommend this to a friendE. T.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product and I would recommend it to anyone.
I would recommend this to a friend- Cons mentioned:Connectivity
Good sound with matching TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as long as you have the matching TV. Kept disconnecting when I connected it to a Sony TV
I would recommend this to a friendBrand response from Samsung
Posted .Hello AngelD,
Thank you for purchasing the HW-B650 Soundbar. There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Cons mentioned:Connectivity
Subwoofer randomly disconnects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good when it works, I don't know if it happens to every Bluetooth subwoofer but it stops working randomly during movies, music and it is very annoying since you lose the bass for about 3-5 seconds every other minute. for this price range the subwoofer shouldn't be doing that, very poor quality. They should have stuck with wired connections since all their Bluetooth subwoofers have the same issue from what I read online. I will be replacing it and I will update the review if it was just a faulty one or if it's just an issue that all of them have, now I have to carry this big box into the bus to send it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Daniel,
Thank you for purchasing the HW-B650 Soundbar. I am sorry to see that you have experienced this issue with your subwoofer.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Great sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound pairs nice sounds great good size nice fitting
I would recommend this to a friend - Pros mentioned:Sound quality
A truly immersive audio experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung HW-B650 soundbar and I am extremely satisfied with my purchase. The setup was quick and easy, and the sound quality is excellent. The Dolby 5.1 and DTS Virtual:X give a truly immersive audio experience, and the soundbar is able to produce clear and detailed sound across a wide range of frequencies.
I would recommend this to a friend Great Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than expected, but beware the sub has some crazy bass.
I would recommend this to a friendGeek Squad was excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent installation by the Geek Squad when setting up our new TV.
I would recommend this to a friendGood soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds a little muffled, but still a nice soundbar for the money
I would recommend this to a friend- Pros mentioned:Sound quality
It’s all right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Not the best but very good. Def not worth $200 though
I would recommend this to a friendBrand response from Samsung
Posted .Hi MichaelW,
Thank you for taking the time to review the HW-B650 soundbar.
Here are some tips to optimize the audio performance of the HW-B650 to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, did you know can also add the SWA-9200S Rear Speaker Kit to create a multi-channel system for a true surround sound experience. Check it out at Best Buy: https://www.bestbuy.com/site/samsung-swa-9200s-za-2-0ch-wireless-rear-speaker-kits-black/6510790.p?skuId=6510790
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Buyer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product ever that I love samsung so much when it comes to electronics.
I would recommend this to a friend- Pros mentioned:Sound quality
Would maybe buy another option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar has good sound, but unfortunately turns on and off depending on the bass volume level.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
So that we can better understand your issue and offer step-by-step troubleshooting, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions