Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the spectacular sound quality, excellent ease of use, and ridiculously good bass. They also appreciate its simple setup, seamless connectivity, ample volume, and convenient size. However, some customers find the remote control is not user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Setup, Sound quality
Great Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, great buy, easy to install, you won’t be disappointed.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Sound is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing, it really punches some much needed bass.
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up! Sounds great! Debating now if i should add more speakers!
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar and sub woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my room, good sound and loud enough for all entertainment
I would recommend this to a friend Returned for a better one; worth the extra money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item in excellent condition. It was definitely not in excellent condition, though. "Excellent" is Best Buy's "like new" condition in the original packaging with all parts included. The sound bar and subwoofer were just handed to my boyfriend when he picked it up. No packaging at all. Scratches on them and all parts missing except for the bar, subwoofer, and power cords. It is supposed to come with mounting hardware, a remote, an optical cable, and a few other items I wasn't concerned about (per the Samsung website). This would all be fine if I had ordered it in "fair" condition, but I did not. The store did offer me the difference in price between the Fair and excellent Condition product, so I tried to work with that. But adding a remote and optical cable ended up costing me more than the soundbar costs brand new. So I took it back and looked at other sound bars. I am so glad I did. Even the floor model of this sounded bad. I ended up spending a few hundred extra dollars that I did not plan on spending and I am ultimately much happier. Luckily the return policy is awesome and the store associates were happy to help with the return and also help me find the right sound bar for me. So 0 stars for the product, 0 stars for the experience of purchasing this open box item, but 5 stars for return process and helpfulness of the employees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EmilyC,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Entry level 3.1 sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for $190 open box. It sounds fine enough to my untrained ears, and it is 3.1 channel. Don’t think you would need anything more for a small to medium sized room.
I would recommend this to a friendSamsung Electronics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this item to anyone I am considering of buying this items again for my bedroom Thanks Barbara F
I would recommend this to a friendsound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just what I needed. Plus the tech from Geek Squad was excellent
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
I would buy it again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected easily and sounds very good. Mount was easy to install.
I would recommend this to a friend puzzled by how this works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interaction between this product and our tv was not explained well and we don't feel we are getting the best use out of it. We probably need someone to explain it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello IrmagardS,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar. We value your feedback and will share it with our teams.
You can find the full manual and latest updates by the following link: https://www.samsung.com/us/support/downloads/?model=N0053960&modelCode=HW-B650/ZA
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Setup, Sound quality
Samsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to install.....sets up easy and works great
I would recommend this to a friend I love Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store, great purchase , the sales people are very helpful, and knowledgeable.
I would recommend this to a friendDon't Know What's Wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is wonderful when its working. On some TV channels the volume has to be turned way up, in some cases to 70. Even when you can hear these channels, the sound still seems muffled and distorted. The problem has to be with this unit because the B-550 I had before this B-650 did not have these problems. I'll have to take this issue to the Geeks and see if they know what;s wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EddyL,
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that your initial time with the Soundbar has not been ideal.
There are a few steps you can take to troubleshoot your Soundbar.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Next, do a software update on your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
If your Soundbar is still sounding muffled then try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Lastly, with the Soundbar on do a hard reset. Press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Great Soundbar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and sounds great! What more could you ask for?
I would recommend this to a friend Best buy review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very customer service and and very respectful
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sounds amazing for the price and it beats like crazy
I would recommend this to a friend Awsome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never owned one and for now on I’ll always own one Samsung that is thank you best-buy
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
FR Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek - good sound in open area. Easy set up with blue tooth
I would recommend this to a friend - Pros mentioned:Sound quality
I had high hopes with all the good reviews.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good when the source supports Dolby, but the Dolby setting sounds like garbage when the source doesn't support Dolby audio, obviously. The problem is that every other audio setting it gives like a vibrating feedback at the end of every single spoken sentence. The problem only exists when people speak, but it drives me insane. Most of the time I just turn the TV speaker back on if what I'm watching isn't in Dolby.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndyB,
Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is critical and will be shared with our internal teams.
Make sure that your Soundbar is using the latest software available. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Also, try using a new HDMI cable and if you are still experiencing issues with your Soundbar. Please contact Samsung Customer Support, know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish sound bar came without the Dolby box - not needed for my room.
I would recommend this to a friend