Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
Mr M
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Definitely would purchase again and would recommend it to anyone.
I would recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son for Christmas and it was worth it
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is okay. It does not have a lot of base. My last soundbar sounded much better. I am going to have to upgrade this soundbar to feel satisfied.
No, I would not recommend this to a friendGood buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im definitely in a home theater with this sound bar. Such a great buy for 4th of july!
I would recommend this to a friend- Pros mentioned:Sound quality, Volume
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty loud for just two items. Good price and works very well with other Samsung devices.
I would recommend this to a friend Nice little soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar for the money. Lacks certain pitch and bass but for the money, I can't comlain.
I would recommend this to a friendBrand response from Samsung
Posted .Hello WillP,
Thank you for taking a moment to review the Samsung HW-B650 soundbar.
Here are some tips to optimize your audio performance of your HW-B650 to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips helps improve your enjoyment. For more help please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Impressive sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use every day in my bedroom and is my best friend
I would recommend this to a friendgreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great item.. value for your money. it was great with your tv
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
great sound difficult connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on sale or else I wouldn't have purchased it. Great sound!! Was difficult to connect but I think part of the problem was my tv. The only other negative is that the sound bar will disconnect from tv the reconnect dropping the sound for about 5 seconds. still trouble shooting the problem. I think my wireless router may be to close
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello hardluck13,
Thank you for sharing your experiences with the HW-B650 Soundbar. I’m sorry for the difficulties with your soundbar setup. We understand your frustrations and are here to help.
If you are using a Bluetooth connection from your soundbar to the TV this can be interrupted by other wireless devices that are too close to your soundbar. It can also be effected by metal objects such as furniture that the soundbar may be on or near.
We recommend using a HDMI cable for the best audio and user experience connected to the TV ARC port of your TV. There are a few steps you can take to troubleshoot your issues if you are using a HDMI cable.
First off try doing a hard reset. Turn your soundbar ON, press and hold + & - (Volume UP/DOWN) buttons on your unit itself for roughly five seconds. You will see "INIT OK" scroll across the LED display of your soundbar.
If you are still experiencing issues after moving your Wi-Fi router and the hard reset, follow these instructions to do a software update.
1.Go to Samsung's website and then click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model.
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar works great for the most part. Every now and again the audio will cut out for about 3 seconds. Other that that im happy about it.
I would recommend this to a friendAmazing Bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker is extremely powerful and has many features to satisfy a wide customer range.
I would recommend this to a friendSamsung Sound Bar Feedbacks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better to add this Samsung Bar to Samsung T.V
I would recommend this to a friendHighly disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I was looking for in a surround sound. I will be returning this to the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Happiwitlife,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it. Please. Don’t do it for me, do it for yourself.
I would recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received it yet. I ordered it 12/1 and it’s been delayed for almost 3 weeks now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BenW,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your HW-B650 once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
FG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Works as described! As usual Best Buy has the answers! Great Place!
I would recommend this to a friendO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it The volume is so down lol and I really wanted to change this
No, I would not recommend this to a friendSubwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice subwoofer but i feel like the price is too much for this quality, but overall good speakers.
I would recommend this to a friendGreat sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave to my son in law as a Christmas gift and he loved it
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever best service i like how they have best product thank u
I would recommend this to a friend