Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the spectacular sound quality, excellent ease of use, and ridiculously good bass. They also appreciate its simple setup, seamless connectivity, ample volume, and convenient size. However, some customers find the remote control is not user-friendly.
This summary was generated by AI based on customer reviews.
Pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the speakers in the TV. Not as good as I thought it would be.
I would recommend this to a friendYes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it. Please. Don’t do it for me, do it for yourself.
I would recommend this to a friendGood soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds a little muffled, but still a nice soundbar for the money
I would recommend this to a friendOK but not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound bar is OK, woofer is terrible.....it doesn't allow you to adjust beyond a certain level and we can barely hear anything from this woofer for background/base sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LakeGirl,
I’m sorry to hear that you’re dissatisfied with the subwoofer's performance of your HW-B650 Soundbar.
By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.
There are three adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
3) Press the SOUND MODE button on your remote, and then select BASS BOOST mode. This will provide you with a larger emphasis on bass sound.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Impressive sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use every day in my bedroom and is my best friend
I would recommend this to a friendNice little soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar for the money. Lacks certain pitch and bass but for the money, I can't comlain.
I would recommend this to a friendBrand response from Samsung
Posted .Hello WillP,
Thank you for taking a moment to review the Samsung HW-B650 soundbar.
Here are some tips to optimize your audio performance of your HW-B650 to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips helps improve your enjoyment. For more help please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Samsung Sound Bar Feedbacks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better to add this Samsung Bar to Samsung T.V
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever best service i like how they have best product thank u
I would recommend this to a friend- Pros mentioned:Sound quality
Soundbar was easy to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the TV sound. I still haven't been able to pump up the subwoofer. It may be a lack of knowledge on my part.
I would recommend this to a friendBrand response from Samsung
Posted .Hello There,
Thank you for taking the time to share your experiences about the new HW-B650 Soundbar and leaving a review. Your input in invaluable to helping us deliver the best in product and customer experiences.
There are a few ways you can adjust your subwoofer that will help increase the bass levels and in turn, your enjoyment.
By pressing the TONE CONTROL button you can adjust either the Treble or Bass levels between -6 to +6 using the UP/DOWN buttons on the remote.
If you push the WOOFER button UP or DOWN you can also adjust the bass levels from -6 to +6, if you press the button in it will reset the bass levels to 0.
If you are wanting to really fine tune the equalizer, then press and hold the SOUND CONTROL button (which looks like a gear) for about 5 seconds. This will allow you to adjust each frequency band to your liking.
Hopefully these tips will help you enjoy the HW-B650 Soundbar even more.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son and he don’t k on how he lived without it lol. He loves it ! Thank you
I would recommend this to a friendSubwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice subwoofer but i feel like the price is too much for this quality, but overall good speakers.
I would recommend this to a friendSurround sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps cutting in and out , dont understand why . Tried to follow instructions and still same problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joseph,
We appreciate you taking a few moments to review the Samsung HW-B650 Soundbar.
I am sorry to hear that the troubleshooting steps you have tried did not resolve the issue. In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Happy Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I buy something at best, I am always pleased and there’s never a problem
I would recommend this to a friendGreat sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave to my son in law as a Christmas gift and he loved it
I would recommend this to a friendHorrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item as soon as it arrived. I ordered a matching TV on 2 different occasions from the store to be delivered. This first time, the order was automatically canceled with no explanation 30 minutes after the delivery window had passed. The second time i ordered the TV i scheduled it to be installed by the Geek Squad and less than 12 hours before delivery they told me they were unable to deliver and install my TV. The customer service for Best Buy is complete trash and i will most likely never purchase anything from this company again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeoffM,
Please know you are leaving a review and a 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Ease of use
Great price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point this sound bar works great and installation was easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello RickP,
Thank you for purchasing the Samsung HW-B650 and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Get the next level up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so impressed with this unit. I wish I would have leveled up.
No, I would not recommend this to a friendso so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its OK not the greatest and not the worst. Very little difference between sound. Was hoping for a more detailed sound system.
I would recommend this to a friend- Pros mentioned:Sound quality
samsung hw-b650/za 3.1 soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is decent but do NOT expect 1500 dollars quality bars, go try them at a local store to see by yourself, they are perfect for 90 percent of people who want a nice sound instead the regular tv speakers, the only thing i hate about then is that they disconnect after 5 minutes or so when no sound is detected and is a pain when i pause a movie or utube video for a awhile
I would recommend this to a friend Soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dint like the sound and bought a vizio better and good i did.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Cob4,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions