Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Masterbedroom Addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult setup. Remote is not user friendly. Subwoofer is not noticable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi activemom,
I’m sorry for the difficulties with setting up your HW-B650 Soundbar. We understand your frustrations and are here to help.
Please refer to the manual pages, 11 through 15 to better understand how to best use the remote.
https://downloadcenter.samsung.com/content/UM/202206/20220614191128528/HW-B650_ZA_FullManual_01_ENG_220422.0.pdf
To adjust your subwoofer, try pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound.
• Press the button to select TREBLE or BASS and then adjust the volume between -6~+6
by using the Up/Down buttons.
Rock the WOOFER button up or down to adjust the level of the woofer (bass) to -12 or between -6 to +6. To set the woofer (bass) volume level to 0 (Default), press the button.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.way bigger than i thought it would be. would not fit my tv stand but was very nice regardless
No, I would not recommend this to a friendNice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Verry nice. More words here to get the minimum yeah
I would recommend this to a friendYes. It was worth it. Spend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing at all. Spend the extra incentive and go for it
I would recommend this to a friendJust like the salesman described
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Easy to setup and connect ither devices
I would recommend this to a friendBad sound bars buyers beware
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these sound bar at BestBuy both sound bar in less than a year sound started skipping took them back to BestBuy they sent them in to have them fixed got them back started all over again second or third time I sent them in they gave me new sound bars now they’re doing the same thing I called Samsung they want do anything about it don’t buy these waste of money.BestBuy was very helpful but Samsung was not one star is too much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Buyernothappy,
We appreciate your feedback regarding the issues you are experiencing with your HW-B650 Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Average Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average soundbar. I am still trying to find the best setting to help bring speech forward and clearer for understanding without needing to increase the volume.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Wookie,
We appreciate you taking a moment to review the HW-B650 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Remote control
Pass would be best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts off for no reason all the time just like on mute but is not and takes fumbling around to fix, plus the controller is wack does not work and seems very poorly designed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bill,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
If available, we recommend using the HDMI connection to your TV.
Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.
If connected via Bluetooth to the TV and the soundbar is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a device that uses the same wireless frequency near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-B650 on the Samsung website.
If the issue persists, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Satisfecho
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendo equipo se lo regale ami hijo y se escucha super
I would recommend this to a friend- Pros mentioned:Sound quality
Good choice for a cheaper soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pleasantly surprised with the sound coming from this relatively small soundbar. It will definitely fill a room. Very easy to set up. Plug and play.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung soundbar & speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this for my 85 inch Samsung smart tv, the sound just blew my mind.. LOVE IT! Definitely sounds like I’m in the movie theatre in my living room!!
I would recommend this to a friend MRS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Ease of use
Good . Standard sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for conventional sound of room, easy to install
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ninjafoodi,
Thank you for purchasing the Samsung HW-B650 and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Perfect for game day!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, resolution perfect for game day viewing!
I would recommend this to a friendSamsung Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung sound bar, going back to get another one
I would recommend this to a friend??installation?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to install it ourselves, and still can’t get it to accurately amplify the sound from our LG TV. And not all the functions of our Apple TV remote seem to work with the sound bar. So I wish the installation came with the sound bar… I hope to someday give a five star Review if we ever get it correctly installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnnB,
Thank you for sharing your experiences with the HW-B650 Soundbar. Your feedback is very important to us and will be shared with our internal teams.
So that we can better assist you please contact Samsung Customer Service. We are here and happy to help you! Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great product, no as must bass as expected.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TamaraA,
Thank you for sharing your experiences with the new HW-B650 Soundbar.
There are a few different ways you can improve your overall bass levels.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Hopefully, these will help your overall audio experience!
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Sound quality
Clean sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for massive base this isnt it at all. In fact my cheap vizo has more base than this. But that being said if your looking for clean crispy sounds that are not muffled this is definitely it . The base rumbles enough at higher volumes and is not absurd.
I would recommend this to a friend Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth purchasing on discount. And it was also easy to install on Samsung Tv.
I would recommend this to a friend- Pros mentioned:Sound quality
An okay item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good up close but not from far away. Be better in a small room
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechSis,
We appreciate you taking a moment to review the Samsung 3.1 channel HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions