Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the spectacular sound quality, excellent ease of use, and ridiculously good bass. They also appreciate its simple setup, seamless connectivity, ample volume, and convenient size. However, some customers find the remote control is not user-friendly.
This summary was generated by AI based on customer reviews.
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working fine. I am very pleased with my purchase
I would recommend this to a friend- Cons mentioned:Remote control
Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it does not automatically connect to the TV. The remote does not work at all. The worse problem is that the sound cuts out sometimes for periods of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GaryK
Thank you for sharing your experiences with the HW-B650 Soundbar. I am sorry to see that your time with the Soundbar has not been ideal.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Ehh..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that loud and the bass is hardly noticeable. For this price there are similar but better sounding bars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Geegonzies,
We appreciate you taking a few moments to review the Samsung HW-B650 Soundbar.
By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.
There are three adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
3) Press the SOUND MODE button on your remote, and then select BASS BOOST mode. This will provide you with a larger emphasis on bass sound.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this helps. For further assistance with features, settings, adjustments, or functions please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was more than we could ask for. I was comparing it to other companies and this one stood out the most and at a very affordable price
I would recommend this to a friendSound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works “ok”. A bit difficult to find the proper settings, but once found to our liking it works “ok”.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Huey,
Thank you for taking a moment to review the HW-B650 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're ok... but they are nothing to write home about
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your HW-B650 Soundbar features a powerful bass with a 6.5” wireless subwoofer & Adaptive Sound which optimizes the sound based on the content.
There are a few ways you can improve your overall audio experience.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Started off good!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a previous sound bar but it stopped working. Decided to give this one a try but it stopped working all of a sudden. Not sure if I need an updated HDMI cord but sort of annoyed that less than a year and product isn’t working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Msrebe,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that you are experiencing this issue with the Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
Next, update the firmware on your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
If you are still experiencing issues, do a hard reset. With the Soundbar on, press the + & - (Volume UP/DOWN) buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sounds just not there, very minimal bass too.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re on a budget, and don’t really care for sound quality I would recommend, I ultimately returned this because it wasn’t the quality I was expecting, wanted to get the same brand for my OLED TV, but the next price point was a $1,200 speaker set from Samsung. Would recommend for a small room, but not for a living room that you want to actually hear the sound in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RyanB,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
Here are some tips to help improve your soundbar audio experience.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Hard to control. Makes it nearly worthless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is okay. It is very hard to control since you can't see the settings on the TV and must use a tiny screen on the bar with nonsensical abbreviations. Can only control volume with tv remote Can't really change any settings or even set it well initially. I wish I had returned it but now I'm stuck with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello User,
Thank you for taking a few moments to provide feedback regarding the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Highly disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I was looking for in a surround sound. I will be returning this to the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Happiwitlife,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with the Samsung television we purchased.
I would recommend this to a friendScares a bit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes suddenly the sound bar makes a weird noice like its going to blast. It scares a bit.
I would recommend this to a friendBrand response from Samsung
Posted .SaisivaprasadN,
We appreciate you taking a few moments to review the Samsung HW-B650 Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B650 under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received it yet. I ordered it 12/1 and it’s been delayed for almost 3 weeks now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BenW,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your HW-B650 once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my husband and he is really loving it
I would recommend this to a friendFrustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the sound bar so we could hear our TV more clearly. We set it up and it worked about five days and then it reverted back to TV speakers. I came into the store and got written instructions on how to pair the tv, sound bar and box together. But it doesn’t work for long. I need to have someone come to the house to see if there’s something wrong in the set-up or the sound bar, I was told it would cost $100.00 to have someone come out to the house which is four miles from the store. So for now we spent $300.00 and we are back we started.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Easyliving,
Thank you for sharing your review regarding the HW-B650 Soundbar. Your experiences are very important to us and will be shared with our product teams.
I am sorry that you have experienced this issue, please know that Samsung Customer Service is here to help you as well.
So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
May be good in a different room
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar and subwoofer are “OK.” Giving some Serious thought to replacing it with a Sonus. The sound is just not rich enough for the space I have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gaz071,
Thank you for sharing your review of the Samsung HW-B650 Soundbar. We appreciate your feedback regarding the issues you are experiencing and are planning on returning it.
Samsung stands behind the quality and performance of our Soundbars with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Here are some tips to manually optimize the audio performance of your HW-B650 Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, you can also add the SWA-9200S Rear Speaker Kit to create a multi-channel system for a true surround sound experience. Check it out at Best Buy: https://www.bestbuy.com/site/samsung-swa-9200s-za-2-0ch-wireless-rear-speaker-kits-black/6510790.p?skuId=6510790
I hope these tips helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
ok at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great, ok for the TV. might be something I am overlooking in the TV sound processing
I would recommend this to a friendBrand response from Samsung
Posted .Hello cakjir,
We appreciate you taking a moment to review the Samsung HW-B650 Soundbar.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
You can also press the TONE CONTROL button to adjust TREBLE and BASS levels.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don’t
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t do it. Started buzzing about 2 months after use. Tried new hdmi, optical cable and on another tv. The buzzing sticks. It’s intermittent but consistent enough to ruin a show/movie/game. Do not waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AFKhdeuce,
Thank you for taking a moment to review the Samsung HW-B650 Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Samsung Sound Bar with great audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Audio complement to the QLED TV from Samsung. We love the audio, without having too much home theater additions at this time.
I would recommend this to a friend Wrong item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this simply because i didn't know it was a 2 part product and I did not want something that could put out lots of volume. My place is small and quiet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PamelaS,
I’m sorry to hear that your Samsung HW-B650 Soundbar did not meet your needs.
I would recommend the Samsung 5.0ch HW-S60B All-In-One Soundbar with immersive surround sound simulation with Dolby Audio and DTS Virtual:X technology. It has a dedicated center channel speaker to project voices clearly. Check it out here: https://www.bestbuy.com/site/samsung-hw-s60b-5-0ch-all-in-one-soundbar-with-wireless-dolby-atmos-black/6505163.p?skuId=6505163
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions