Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with sound quality! Much better than other systems we have had in the past.
I would recommend this to a friend MJS yo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So not have enough power for its price. Would not recommend it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mannyjim,
Thank you for sharing your review of the HW-B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Horrible delivery policies .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the product but bestbuy policies . I never got the soundbar due to wrong address. Sales rep put in my new address but bestbuy system didn't show it . Then I try calling bestbuy to correct the address discrepancies . 4 days in advance and 8 calls to customer service and bestbuy couldn't change the address . They have a delivery dept and a shipping dept . Tv was sent but the soundbar was lost in space ... bestbuy rather deliver to an address that No one will be present to accept the order . Only after which they can reship the order . By that time it was out of stock . Beware bestbuy policy is you have 15 days from delivery to reship or request refund or you get nothing . Yeah nothing they keep your money ! Incredible .
No, I would not recommend this to a friendBrand response from Samsung
Posted .StanleyW,
Please know you are leaving a review and 1-star rating for the HW-B650 Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my new Samsung 50" TV. The best part is it works with my TV remote.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something better then my tv speakers, this is perfect! Great sound!
I would recommend this to a friend - Pros mentioned:Ease of use
Great addition for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to set up and use. Would recommend to anyone looking to upgrade
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Soundbar and Subwoofer for the price, I would recommend it to anyone !
I would recommend this to a friend Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound bar but the bass drowns out the treble. To make it enjoyable, I need to spend $400
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich,
Thank you for taking a moment to review the Samsung HW-B650 soundbar.
To improve your experience, try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
1) Turn off your Soundbar.
2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
3) To turn off DRC, repeat steps 1 and 2 above.
You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
If you need additional help with this issue, or have any questions or concerns with this soundbar, Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good soundbar. Works very well with my Samsung Smart TV. Sound quality great
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great love the quality and automatic connection to devices love this thing
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly full sound. Especially with two rear speakers that I bought for it.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Can hear conversations much better and the subwoofer is very nice.
I would recommend this to a friend Average Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better installation instructions would be helpful. Sound is okay. Not quite what I expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JanetM,
We appreciate you taking a moment to review the HW-B650 Soundbar. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Here are some tips to optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product for the money. Told ppl and they as well got one and love it
I would recommend this to a friend I should have bought a different one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very good sound quality. Our old one was much louder and had a lot of base this one does not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicoleG,
I'm sorry to hear that you are dissatisfied with the sound quality of the Samsung HW-B650 soundbar.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.
You can also press the TONE CONTROL button to adjust TREBLE and BASS levels.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Christmas Sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar enhances volume but sub woofer does not sound as powerful. It okay for the price I paid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Frugalgal,
I’m sorry to hear that you’re not fully satisfied with the subwoofer performance of your Samsung HW-B650 soundbar.
By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.
There are three adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
3) Press the SOUND MODE button on your remote, and then select BASS BOOST mode. This will provide you with a larger emphasis on bass sound.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Samsung - HW-B650/ZA 3.1ch Soundbar with Dolby 5.1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is decent but not great. Could be warmer and fuller. Samsung is great for televisions but not as competitive with soundbars
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kheperah,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that you are not completely satisfied with your purchase.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Lastly, press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds better than expected. Music is amazing. The movies sound great for price
I would recommend this to a friend - Pros mentioned:Sound quality
Only lasted for a Day!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this on Dec. 4, 2023. It worked great for 1 day. Great Sound. The next day it quit working altogether. I must have got a bad one. Could not exchange gecause the went off Sale over the weekend and BB would not price match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CaryF,
Thank you for your purchase of the Samsung HW-B650 Soundbar, I am sorry that you have experienced this issue with your soundbar.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality great and surround sound works really well with paired speakers.
I would recommend this to a friend