Customer Ratings & Reviews

Hi MarkaB,

We’re sorry to hear that your experience with the HW-B650 soundbar was not up to standards. We want to make this right for you So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions

RobertM,

I'm sorry to hear of the eARC drop-outs you're noticing. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist

Hi ChewieRocks,

Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.

You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Pdxbob,

I'm sorry to hear of the Bluetooth issues you're having. Please try the following which may help resolve this:

1. Set the soundbar to Bluetooth pairing mode.
Repeatedly press Source on the remote or soundbar until the soundbar's display reads BT > WAIT > BT PAIRING. If the soundbar displays BT READY, press and hold Source on the soundbar until BT PAIRING displays.

2. Verify the device you are connecting is in pairing mode.
The method for putting a device in pairing mode is different with every device. Check the user manual for your device if you aren't sure how to put it into pairing mode.

If you are pairing to a Samsung TV, and the soundbar's name is not shown on the Bluetooth speaker list, select Cancel and try again. You may need to do this one or two times until the soundbar's name appears.

3. Check for a firmware update on your soundbar.

4. Perform a hard reset on the device you're connecting.
The best way to do a hard reset is to remove the battery and reinsert it, if possible. Some devices that do not have access to the battery may have a way to simulate a battery pull in order to perform the hard reset.

If the device does not have a method to do a hard reset, perform a soft reset instead (simply turn it off and back on again).

5. Try pairing other devices.
Try pairing other devices with your soundbar. Also, try pairing other devices with the device you were trying to connect to your soundbar. This can help identify where the issue may be.

If both your soundbar and your device will pair with other devices, but not with each other, then your device may need to be updated, or it may not be compatible with your soundbar.

If you've tried the above and your issue persists, please contact Samsung Support for further troubleshooting. You can reach us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Specialist

Hello Pinapple,

Thank you for purchasing the HW-B650 Samsung Soundbar. I am sorry to see that you are not completely happy with your new Soundbar.

So we can better understand your issue, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

~Samsung Solutions

Hi JefferyR,

Thank you for taking a moment to review Samsung HW-B650 soundbar.

Here are a few tips so you can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

If you'd like more hep with settings, please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi There Mpuzzo,

For thank you taking the time to leave a review on the new HW-B650 Soundbar!

To find the full manual which has all of the sound modes, instructions on improving your audio quality, and how to mount the soundbar, please follow this link, https://downloadcenter.samsung.com/content/UM/202206/20220614191128528/HW-B650_ZA_FullManual_01_ENG_220422.0.pdf

Here are a few tips to get you started before you look at the manual.

By pressing the CH LEVEL button, you can adjust the volume of the each speaker.
• Press the button to select CENTER LEVEL and then adjust the volume between -6~+6 by using the Up/Down buttons.
• If the Rear Speakers (sold separately) are connected, the setting REAR LEVEL is supported. To adjust the volume of the REAR LEVEL between -6 to +6 by using the Up/Down buttons.

By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.

AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF

– AUDIO SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the (Sound Control) button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)

– NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.

– VOICE ENHANCE ON/OFF
This mode makes it easier to hear spoken dialog in movies and TV.

• The NIGHT MODE, and VOICE ENHANCE audio function can be turned ON/OFF by using the Up/Down buttons.
• Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

By pressing the SOUND MODE button, you can select the desired sound mode.
SURROUND SOUND - BASS BOOST - GAME - ADAPTIVE - DTS VIRTUAL:X - STANDARD

– SURROUND SOUND
Provides a wider sound field than standard.

– BASS BOOST
Sound field mode with emphasis on bass sound.

– GAME
Provides stereoscopic sound to immerse you in the action while gaming.

– ADAPTIVE
Analyzes the content in real-time and automatically provides an optimal sound field
based on the characteristics of the content.

– DTS VIRTUAL:X
Immersive 3D sound from any content.

– STANDARD
Outputs the original sound.

• DRC (Dynamic Range Control)
Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the sound MODE button for more than 5 seconds while the Soundbar is powered off. To turn DRC (Dynamic Range Control) on or off. With the DRC turned on, loud sounds are reduced. (The sound may be distorted.)

• Bluetooth Power
This feature automatically turns the Soundbar on when it receives a connection request from a previously connected TV or Bluetooth device. The setting is On by default.
– Press and hold the SOUND MODE button for more than 5 seconds to turn off the Bluetooth Power function.

Hello Computerfly,

Thank you for your review of the Samsung HW-B650 Soundbar and for sharing your experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions