Customer Ratings & Reviews

Hi JanetM,

We appreciate you taking a moment to review the HW-B650 Soundbar. Your feedback is very important to us as we continuously strive for best-in-class product and service.

Here are some tips to optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.

By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.

Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.

Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

Hello CaryF,

Thank you for your purchase of the Samsung HW-B650 Soundbar, I am sorry that you have experienced this issue with your soundbar.

Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.

So that we can better assist you, please reach out to Samsung Support at

1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.

We hope to hear from you so we can work together to find a solution.

~Samsung Solutions

NicoleG,

I'm sorry to hear that you are dissatisfied with the sound quality of the Samsung HW-B650 soundbar.

You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, BASS BOOST, GAME, or ADAPTIVE.

You can also press the TONE CONTROL button to adjust TREBLE and BASS levels.

Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.

Using the WOOFER button on the remote, you can adjust the volume of the subwoofer to -12 or between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

I hope this tip helps improve your sound experience. Should you need further assistance with features, functions, settings, or adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Frugalgal,

I’m sorry to hear that you’re not fully satisfied with the subwoofer performance of your Samsung HW-B650 soundbar.

By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.

There are three adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down

2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

3) Press the SOUND MODE button on your remote, and then select BASS BOOST mode. This will provide you with a larger emphasis on bass sound.

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

SamuelG,

Thank you for sharing your feedback on your experience regarding your first HW-B650 soundbar and having to go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

MariaA,

Thank you for your review of Samsung’s HW-B650 soundbar. I’m sorry to hear you had a frustrating experience with losing connection.

If available, we recommend using the HDMI connection to your TV.

Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.

If connected via Bluetooth to the TV and the soundbar is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a device that uses the same wireless frequency near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-B650 on the Samsung website: https://www.samsung.com/us/support/downloads/?model=N0053960&modelCode=HW-B650/ZA

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions

Hi There Mpuzzo,

For thank you taking the time to leave a review on the new HW-B650 Soundbar!

To find the full manual which has all of the sound modes, instructions on improving your audio quality, and how to mount the soundbar, please follow this link, https://downloadcenter.samsung.com/content/UM/202206/20220614191128528/HW-B650_ZA_FullManual_01_ENG_220422.0.pdf

Here are a few tips to get you started before you look at the manual.

By pressing the CH LEVEL button, you can adjust the volume of the each speaker.
• Press the button to select CENTER LEVEL and then adjust the volume between -6~+6 by using the Up/Down buttons.
• If the Rear Speakers (sold separately) are connected, the setting REAR LEVEL is supported. To adjust the volume of the REAR LEVEL between -6 to +6 by using the Up/Down buttons.

By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.

AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF

– AUDIO SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the (Sound Control) button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)

– NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.

– VOICE ENHANCE ON/OFF
This mode makes it easier to hear spoken dialog in movies and TV.

• The NIGHT MODE, and VOICE ENHANCE audio function can be turned ON/OFF by using the Up/Down buttons.
• Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)

By pressing the SOUND MODE button, you can select the desired sound mode.
SURROUND SOUND - BASS BOOST - GAME - ADAPTIVE - DTS VIRTUAL:X - STANDARD

– SURROUND SOUND
Provides a wider sound field than standard.

– BASS BOOST
Sound field mode with emphasis on bass sound.

– GAME
Provides stereoscopic sound to immerse you in the action while gaming.

– ADAPTIVE
Analyzes the content in real-time and automatically provides an optimal sound field
based on the characteristics of the content.

– DTS VIRTUAL:X
Immersive 3D sound from any content.

– STANDARD
Outputs the original sound.

• DRC (Dynamic Range Control)
Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the sound MODE button for more than 5 seconds while the Soundbar is powered off. To turn DRC (Dynamic Range Control) on or off. With the DRC turned on, loud sounds are reduced. (The sound may be distorted.)

• Bluetooth Power
This feature automatically turns the Soundbar on when it receives a connection request from a previously connected TV or Bluetooth device. The setting is On by default.
– Press and hold the SOUND MODE button for more than 5 seconds to turn off the Bluetooth Power function.