Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the spectacular sound quality, excellent ease of use, and ridiculously good bass. They also appreciate its simple setup, seamless connectivity, ample volume, and convenient size. However, some customers find the remote control is not user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good System!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Easy setup. Fills the room with sound!
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound for price and product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound from sound bar and is able to put sound in full room
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Fills the basement as is very clear. Great purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar. You can really hear the sound. Sounds amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Great addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This make the sound on our television better. It automatically turns the sound on when the tv is turned on.
I would recommend this to a friend Great Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very good. No issues. Perfect for a small room.
I would recommend this to a friendSubwoofer white noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has a flaw that exists in both of the 2 I bought, and you can see an example by searching for the model # and "Subwoofer White Noise". Any time the bar is receiving a signal, even when it is a 'quiet' scene, the subwoofer emits a rumble'y white noise. I tried everything I could to fix it.. optical out from TV eArc out from TV, direct to bar from PS5.. different power outlets. PCM vs. bitstream.. nothing fixed it. Tried 2, both returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Computerfly,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing your experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and appearance nice addition to the entertainment!
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. Very good sound and voice. Would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Quality Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. Love it. I definitely would recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
New sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recomend this sound bar. Love the sound and options.
I would recommend this to a friend Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well with Apple TV. The spund is muffled eved with a new 8G HDMI cable
I would recommend this to a friendBrand response from Samsung
Posted .Evilwoman001,
Thank you for taking some time to review the HW-B650 Soundbar.
First, please check that you have positioned the soundbar correctly. It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low-quality sound because the unit will be resting on the speakers.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements and resolve issues. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and love the quality sound from this soundbar
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product for the price. The sound is great. Love it
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar. Added to our tv and movies sound great!
I would recommend this to a friend - Pros mentioned:Sound quality
Good soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voices are clear, not very bass heavy, good quality soundbar
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar and subwoofer. It sounds excellent!
I would recommend this to a friend - Pros mentioned:Sound quality
My sound bar speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with a really nice remote control
I would recommend this to a friend Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month and it turns off and on intermittent while watching tv. May have to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkaB,
We’re sorry to hear that your experience with the HW-B650 soundbar was not up to standards. We want to make this right for you So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Soundbar Support at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Inconsistent E-Arc Functionality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is great but will drop out when connected via E-Arc. Very annoying. A firmware update did not fix the problem. You must use optical audio to maintain a consistent audio. The sound quality is good but I've wasted so much time trying to solve this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertM,
I'm sorry to hear of the eARC drop-outs you're noticing. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist