Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Buy deal!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy deal, great quality, good value, just perfect!
I would recommend this to a friend Defective Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer is defective, blue light is one indicating that it's connected to thr soundbar yet nothing plays out of it, we reset the soundbar 3 times trying to make it work but nothing worked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DBp1,
Thank you for sharing your user experience with the HW-B650 Samsung Soundbar. We value your feedback regarding issues with your subwoofer.
So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Soundbar Support.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Glitchy, sound issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio from sound bar is constantly off from the picture. Is very annoying. Tried all the "fixes" and nothing works. Will be returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TBD2022,
Thank you for sharing your review of the Samsung HW-B650 Soundbar. We appreciate your feedback regarding the issues you are experiencing and are planning on returning it.
Samsung stands behind the quality and performance of our Soundbars with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Setup, Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is simple and straightforward. The sound quality is nice, and the various options for adjusting the sound are really helpful, especially the voice boost option.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome for the price but there's some audio lag
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound and the sub so far and it was really simple to use and set up. I've never set up home theater equipment before and this was a breeze. Even the sub automatically connected when it was turned on. My only concern is that there seems to be significant audio lag when I connect my PS5 to my Samsung Series 7 and the Series 7 to the sound bar via the TV's eARC and sound bar's ARC. I've tried many settings and nothing seems to remedy the issue. I'm hoping I can fix it but if I can't I might have to return it, the PS5 is the only thing I use on this TV and if there's gonna be audio sync issues then it won't work out for me which sucks because this is a really good buy :/
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reviewing the Samsung HW-B650 Soundbar! If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
The TU7000 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through
I hope this helps. If you should need further assistance, please contact Samsung Customer Support.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and it is easy to hook up and mount.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Samsung sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good. Base comes through real well. Mounted in living room with a vaulted ceiling.
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Great of the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with little to no issues. The syncing of the soundbar was difficult until I found the button. The remote is self-explanatory and easy to use. The sound quality is nice, but if you want the best surround sound this isn't for you.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Awesome product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift. Awesome soundbar and sub. Many different sound modes. Fills the room no matter what your watching. Would highly recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent soundbar for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am really glad that I did some research based on my budget. Can’t believe that this setup is so clear, clean and crisp with a deep base. I highly recommend this product especially if you have a Samsung TV with Bluetooth capability
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
A quality soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was super easy and the audio quality is excellent, prety much everything you could want in a sound bar. It does not come with an HDMI cable so you will need to get one to hook it up to the TV.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Amazing subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and affordable. Sound is clear and you can feel the subwoofer. Paired easily with my Samsung tv. Would definitely recommend
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase in as many months. Soundbar sounds amazing and is very easy to connect to TV as well as other devices. A bargain when on sale!
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Nice piece.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds awesome, super easy hookup, samsung tv so 1 remote works nicely. Awesome value for sure. Seriously took 5 minutes to hook up and run.
I would recommend this to a friend Sounds horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality waiting for Geek Squad to come back and check it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TracyJ,
Thank you for sharing your review of the HW-B650 Soundbar. I am sorry to see that it not lived up to your expectations.
If Geek Squad is unable to assist with improving your overall audio experience. Use this tips below to help optimize your soundbar.
When you press the SOUND MODE button on the provided soundbar remote, you are able to select the pre-equalized sound modes by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Lastly, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Bass, Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great model,love the sounds and bass especially when watching movies, and listening to music
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Samsung sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely satisfied with the sound bar. It was extremely easy to set up and it has fantastic sound!
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
I’d buy agin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and works great! I’d definitely buy this product again and definitely recommend it to anyone look for a nice affordable surround sounds with good bass!
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
An Excellent Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, and the bass has been solid. Setup was straightforward and only had a small hiccup getting the bass synced.
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, great sound quality. Ordered online, picked up in store. Great customer service
I would recommend this to a friend