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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.6 out of 5 stars with 5085 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the HW-B650/ZA 3.1 Channel Soundbar, especially the amazing sound quality and ease of use. Many appreciate the bass and simple setup. However, some customers have experienced connectivity issues, and find the remote control and display less user-friendly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 5,085 reviews
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Works better with newer Samsung TVs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first sound bar I bought, remote control didn’t raise or lower the volume, so had to return the unit to BestBuy. BB was awesome to work with. Problem clearly with the soundbar since the same issue happened with a programmed universal remote. Samsung service were uncooperative and didn’t want to authorize a repair until they sent me a new remote (three weeks, and am still waiting for that remote). The second one worked so-so with a digital optical cable. I then tried an HDMI cable (connected to the Hdmi ARC ports ) and it works great now. I have an older Samsung TV and it appears the soundbar doesn’t talk well with the tv using the digital optical cable. Problem is that once you set the TV audio output to Optical, the TV remote does not control volume any more. With the HDMI/ARC connection, you can use your TV remote. I love Samsung but this was a poor experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great value at the sale price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed and used for watching Outlander new season. Sound is really nice with the added bass, and clearer than just the Samsung TV which already has good sound. Still getting used to the volume levels to use as the range up to 100 means turning it up quite a bit. Looking forward to integrating this product to all its possible uses with external devices. The remote is a bit touchy.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fantastic, especially when paired w/Samsung TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with a 75" Samsung UHD SmartTV. It worked seamlessly so that the TV's remote controls the volume. Perfect for someone not wanting to go through an often frustrating pairing setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this soundbar with my TV and it has great sound quality with just enough base. Sorry to my neighbors as I'm not watching movies like I'm a theater!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sounds Great and it was easy to install. I am very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, turns my room into a movie theater with lots of bass.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    A great purchase that I am very happy with!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it. It had a great quality of sound. If you are looking for something with lots bass and extra loudness, you definitely want to go with the Atmos system. However, this is definitely worth the money. Set up was very easy! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Samsung A++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A small reward for amazing tv entertainment, powerful bass too powerful event that it reverberates through out the house!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great deep sound and great deal on sound bsr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and the depth of the bass is exceptional. Also got $200 off with the sale tat was on it! Worth the money and only Best Buy had the special deal on it! Have told many about it too! Definitely will send them to Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gr8 value--improves quality of music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point this is an excellent sound bar. It does more than increase volume but does also improve the sound of music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound & bass, but has bugs (Common on Reddit)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i was hesitant to pick this up as I saw several reviews that said this didn't have enough bass, boy were they wrong!! This system KICKS and has great bass on all levels to provide a good punch for music and movies. Of course, it's no $1500 Sonos system but it holds its on, and if you live in a Shared wall condo like I do this is perfect (and I love bass) The good: -The sound is clear, especially with the center channel you get all dialogue and background sound. -Bass Hits (lows, mids, highs) and I have the sub set on 4/6 -Super easy to set up and get going -Bluetooth range is good and still has good quality as wired The Bad: - Buggy, the sound cuts on the subwoofer every couple of hours for a few seconds (common issue per Reddit) - The channel randomly changes from TV Arc to HDMI with no sound and I have to cycle around again -The subwoofer has a loud humming/negative feedback noise if you stop playing music or movies (especially on Bluetooth) (common issue per Reddit) -The remote feels super flimsy, especially the volume up button feels like it's going to fly off (common issue per Reddit) Overall its great, but these bugs are making me want to take it back. If I paid the full MSRP it would have went right back but the sale price has me debating.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CorbinDallas550,

      Thank you for leaving detailed review with your experiences on the HW-B650 Soundbar.

      I am sorry to see that you are not 100% satisfied and have had some difficulties with your soundbar.

      First, try doing a hard reset on your soundbar. It will reset all of your audio settings so please be aware of that.

      With your soundbar ON, press and hold the - & +, volume UP/DOWN buttons on the unit itself for roughly 5 seconds. You will see "INIT OK" scroll across the LED display when it has completely reset.

      If this doesn't fix your issues then go to Samsung's website. Hover your mouse over SUPPORT, then click on MANUALS & SOFTWARE. From here, type in the full model name of your soundbar and search. You will find the instructions on how to do a firmware update and the software needed to complete this.

      If you are wanting to use your TV remote instead of the provided soundbar remote, follow these instructions.
      If your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.

      1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
      2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.

      Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid soundbar for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivers excellent sound quality with the option of expanding soundbar capabilities in the future w/ additional speakers!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar and easy to set up. Makes it feel like you’re in a movie theatre

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great match (Samsung TV with Samsung soundbar!)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome soundbar! Deep bass with great quality sound when watching movies! Also great product for the price! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good for the price. I returned a few systems while looking for one with great bass (I’m a sucker for bass). This system has really great bass

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product,highest quality,outstanding sound,perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Not bad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Not super impressed with the audio quality, but certainly not bad. Bluetooth connection works *fine* but does sometimes cut or drop out for a second or two. Subwoofer is powerful. EQ options minimal but functional, and sound modes are transformative but confusing. Seriously, there is no official information about what any of these sound modes actually do. For the price, I say go for it… assuming you can get it on sale. I paid $190, the retail price is $400 and I don’t know if it’s worth that much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I are hard of hearing. With the sound bar we don't have to have the sound on the TV turned up so loud which is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Samsung soundbar surround.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this soundbar surround set. I like to listen to thunder and nature scenes at night to sleep. It all sounds like the real thing I forget im inside sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Delivered more than expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have high expectations for this sound bar and it was fairly inexpensive. Once I hooked it up and heard the potential I was blown away. The bass and clarity of voice for movies is unbelievable. Would definitely recommend if you are looking to upgrade on a limited budget.

    I would recommend this to a friend