Customer Ratings & Reviews
- Model:
- HW-C450
- SKU:
- 6535891
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the superb sound quality, encompassing both the clarity and impressive bass from the subwoofer, as a significant highlight. Many also praise the ease of setup and use, along with the soundbar's attractive design and compact size. However, some users point out the lack of an HDMI port as a drawback, and a few have experienced issues with the remote control's reliability. Overall, the positive feedback on sound and ease of use outweighs the negative comments regarding connectivity and the remote.
This summary was generated by AI based on customer reviews.
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it’s a good product. I like it. I recommend to everybody
I would recommend this to a friendRetired LEO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. A little hard to connect to the Bluetooth.
I would recommend this to a friendPerfection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect access and always looking shopping with best buy
I would recommend this to a friendGift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my father. He used it for thier bedroom and he loves it!
I would recommend this to a friendWilliam's Samsung C-Series 2.1 soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung C-Series 2.1 soundbar is very functional and works well with my LG television.
I would recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but not not as loud as others I’ve boight in the past
I would recommend this to a friendBrand response from Samsung
Posted .Hi SuzyS,
We appreciate you taking a few moments to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Never trust open box and you or need customer supp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with nothing except the soundbar and sub speaker. Advertised as excellent and complete. Tried contacting support immediately and couldn't even understand the lady. I am partially hearing impaired however it was not the volume factor so much as the language barrier. I asked if I could speak to someone else in hopes of improved communication and was told "NO" this was my only option. She instructed me to return the item to the store. I explained it would be a long distance over 200 miles round trip on icy roads. She was not acting like she understood what I was trying to tell her and I'm not even close to being able to understand her and became very frustrated. I tried to reach the Billings store in hopes of finding the missing parts and could never get anyone to answer the phone! Long story short the next day we all started getting sick right before Christmas break and priorities changed. Unfortunately I was the last to get hit and instead of trying to take care of everyone else I was down for the count and my return window closed. In all fairness I did continue to try and contact the store and never could get anyone to answer the darn phone. I have since tried to assemble enough parts online to make it functional and have exceeded the DOD new pricing. The sub won't connect and I can't find support for the exact model so without the instruction booklet I've spent far too much time and money trying to get the worthless thing to work. I think it was probably a dud from the start because despite all the quality assurance stickers on the box no one bothered to even make sure it was complete much less functional. I have been a loyal best buy customer for over 20 years but that is about to change.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello technogrannie,
I am sorry to hear about your experience with your purchase from Best Buy. You may want to try the following tips below:
Your soundbar and subwoofer should connect automatically when they are turned on, but you can also connect manually just as easily.
When both soundbar and subwoofer are plugged in, they should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK indicator on the subwoofer stops blinking and glows continuously. If the blue LED does not stop blinking, the process has failed.
For manual connection, after both soundbar and subwoofer are plugged in to a wall outlet, press and hold the ID SET button on the back of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete.
Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
Here is the link for the user manual for your C450 soundbar.
https://downloadcenter.samsung.com/content/UM/202305/20230515115707122/HW-C450_ZA_FullManual_X10_ENG_221205.0.pdf
If you continue to have trouble connecting, please reach out to us, we are here to help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Excellent Excellent Excellent Excellent Excellent
I would recommend this to a friendperfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect and fast service, and good attending for employees
I would recommend this to a friendGood soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar for the price. Works totally fine but the sound quality could be a bit better
I would recommend this to a friendWorks great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does great and the sales person Gaige was awesome!
I would recommend this to a friendNot as loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, not as loud as i anticipated. I installed it and put it as loud as it can go and didn’t really get to loud in my living room
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sandy,
We appreciate you taking a moment to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
If you need further assistance, please know Samsung Customer Support is here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Best sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!!! Definitely a good investment! Love it
I would recommend this to a friendDo not buy this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. And especially do not buy it “open box.” Like some others have noted, I bought this product “open box excellent,” and received the product without the necessary power cords to even use the soundbar and subwoofer. I spent over six hours over a week speaking with Best Buy and with the manufacturer Samsung trying to get the missing cord and get this resolved. Both were rude, nonchalant at best and didn’t resolve the problem or bother to follow up on tickets created to address the problem. Samsung said I’m not eligible for a power cord from them because I purchased the item “open box.” Best Buy will not take responsibility for shipping me a product marked “excellent” without the power cords to operate the items. I had to request this product be picked up by Best Buy and a refund. It is truly unacceptable the way I was treated as a customer. And I have been a Best Buy customer for over a decade. Samsung also refused to take responsibility for shipping an item without the necessary power cords. I put in complaints to Samsung corporate to no avail. And Best Buy will not allow customers to reach its corporate office - preventing you from reaching them about issues with customer service. Just don’t buy this product. You will not be able to use it. And they will treat you like crap when you try to get them to fix the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TanyaB,
Thank you for purchasing the Samsung HW-C450 Soundbar. We appreciate you sharing your feedback regarding parts missing from your recent Open Box purchase from Best Buy.
Please know you are leaving a review and 1-star rating for the HW-C450 Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-C450 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Cool soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice soundbar nice soundbar nice soundbar nice soundbar
I would recommend this to a friendExpected better from being name branded Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of them. Good price drop from 199.99 to 169.99 deal. Does not have hdmi arc connection only Bluetooth and optical audio outputs. Returning both sets back. 1 of them the subwoofer was not working, the other worked fine but expected more from the sound as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SoundGeek,
Thank you for taking a few moments to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Poor soundbar performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar cuts in and out. The instructions ask to unplug and plug back in to correct. That only fixes the problem while on. Once it turns off and back on again the cut in and out comes right back. Awful. Stay away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TMSFitbit,
We appreciate you taking a moment to review the HW-C450 Soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much crystal sound the bass is not that good and terrible is not good either
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your purchase of the Samsung HW-C450 Soundbar, I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
~ Samsung Solutions
Sounds good, check your connection needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have HDMI connectivity, so I had to get something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .spsund81,
Thank you for your review of the Samsung HW-C450 Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Living room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Arrived quickly. Would definitely recommend.
I would recommend this to a friend