Customer Ratings & Reviews
- Model:
- HW-LS60D/ZA
- SKU:
- 10103772
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
A unique audio device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and love that you can customize with your own photo
I would recommend this to a friendSpeaker frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great gift at a really great price. It was available in stock for pick up in 1 hour.
I would recommend this to a friend
Great product
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Fills a room, and easily customizable.
I would recommend this to a friendsound quality is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about it but it would be nice if it was digital
I would recommend this to a friendSounds alright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great option if you have samsung tv to go along with it. If not, it’s alright sound, but small picture for big frame. And i guess i was expecting a bit more for the huge price point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AntonEgo,
Thank you for sharing your review of Samsung’s Music Frame. We apologize that your experience didn’t meet your expectations. Your feedback is valuable to us and will be shared with our product teams.
The new Samsung Music Frame is not brand-restricted and features an optical port as well as Bluetooth connectivity. If your TV supports Bluetooth connectivity or an optical port, you can connect the Music Frame to your TV via either of these connections.
Please know that with the SmartThings App, you can easily control and adjust the sound settings for the Music Frame. You will be able to select your desired sound modes the Music Frame offers such as Adaptive Sound, Music, or Standard. You may also activate SpaceFit Sound, Active Voice Amplifier, Voice Enhancement, and Night Mode audio functions.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Music frame
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this product with the purchase of my new 85 inch tv they are both awesome.
I would recommend this to a friendSamsung music frame
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my Samsung music frame, got it as a Christmas gift and love it.
I would recommend this to a friendCouldn't ask for anything better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and love it even more working with the frame TV.
I would recommend this to a friendFrame Speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup but ultimately returned. Sound out of TV alone was better than spending this much money on the Frame.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice good quality. Like it very useful too nice
I would recommend this to a friendMusic Frame
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing if you want to match aesthetic with frame or even if you just want to use as a soundbar but don’t want a ugly big bar in the way
I would recommend this to a friend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I highly recommend especially if you do buy
I would recommend this to a friendGreat speaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. Works as expected. Great product
I would recommend this to a friendSound frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky. Havent ussd it yet. Frame should be digital pictures not real pics.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LashonM,
Thank you for sharing your review of the Samsung Music Frame. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Disappointed with the music frame speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the speaker. Bought two of them to provide a stereo sound experience but the TV only works with one of them at a time. The sound is also not that great - far cheaper speakers put out much better sound. Perhaps it's not the speakers but the way in which the Frame TV drives them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Andy,
We appreciate you taking a few moments to review the Samsung Music Frame.
Here are a few more troubleshooting steps to try:
Make sure that both Music Frames are connected to the same Wi-Fi network that your Frame TV is on using the SmartThings app.
Open your TV settings and select "Sound → Sound Output"
Then select "Q-Symphony" → Enter "Q-Symphony Setup"
From here you have the option to choose the Music Frame's position and play the optimized sound according to its position.
Please do reach out to us again if these steps do not resolve your issues, so we can provide further troubleshooting assistance specific to your setup scenario. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
A shoot and a miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big. Weak sauce. Better of with Q990D rear speakers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RegisteredUser,
We appreciate you taking a few moments to review the Samsung Music Frame.
First, update the software. The latest Music Frame software will improve the sound quality. The latest version. The easiest way to update is by using the SmartThings app, selecting the Music Frame, then tapping the 3 dots in the upper right and selecting Information. From here, you can select to update the software.
Second, try using Adaptive sound mode setting. It will automatically adjust the sound based on the content, which makes it “set and forget”. However, if you are only using the Music Frame for music, I suggest Music sound mode for its clarity and faithful reproduction. If using it for listening to vocals (like podcasts, news, etc.,) I like Voice Enhancement mode.
Finally, you can modify your sound settings to tailor the sound to your liking. First, turn on SpaceFit sound so your Music Frame can adjust to your room acoustics, next go to the Equalizer, and adjust the lows/high/mids to your satisfaction.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Picture frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic speaker Samsung does it again!!!!!!!!!!!!
I would recommend this to a friendLIMMITED MULTI CONNECTIVITY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LIMMITED CONNECTIVITY CANT LINK SOUNNDBAR AND 2 DEVICES
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregS,
Thank you for sharing your review of the Samsung Music Frame Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Total crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was apparently just junk. If you're planning on using with Amazon music it stops constantly. I've trouble shooted it until I'm blue in the face. Out of best buy's crappy 14 day return policy so here I am. It's going in the trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SusanV,
Thank you for taking a moment to review the Samsung Music Frame.
Try updating the software. The latest Music Frame software will improve the sound quality. The easiest way to update is by using the SmartThings app, selecting the Music Frame, then tapping the 3 dots in the upper right and selecting Information. From here, you can select to update the software.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
by other external speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't like it. could not hear sound and it didn't want to recognize our sound bar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EdwardH,
We appreciate you sharing the issues you’re experiencing with your Music Frame, and that initial troubleshooting with Samsung Support was unable to resolve this. Your issue may not be with the Music Frame but with other variables.
Here are a few more troubleshooting steps to try:
Make sure that both Music Frames are connected to the same Wi-Fi network that your 2024 Frame TV is on using the SmartThings app.
Open your TV settings and select "Sound → Sound Output"
Then select "Q-Symphony" → Enter "Q-Symphony Setup"
From here you have the option to choose the Music Frame's position and play the optimized sound according to it's position.
Please do reach out to us again if these steps do not resolve your issues so we can provide further troubleshooting assistance specific to your setup scenario. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions