Customer Ratings & Reviews
- Model:
- HW-Q600B/ZA
- SKU:
- 10362496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Samsung Q990B
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from The Q90R to the Q990B is a significant upgrade , Q90R was fantastic but wanted something with more power n this system sounds amazing especially in Dolby Atmos
I would recommend this to a friendBrand response from Samsung
Posted .Hello
You are leaving a review for the HW-Q600B. From your description, I believe your review was intended for an HW-Q990B.
Should you have any questions or concerns regarding your HW-Q990B, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
No sound after one day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My story mirrors several other reviews for this product. I bought this sound bar on sale for only $250, which seemed like a great bargain. It was very simple to set up, and it sounded very good when it was working. But after several hours the audio started cutting out. Then, the sound stopped working entirely. I tried it on two TVs with regualr HDMI and eARC: no sound. Bluetooth, which worked at first, also no longer works. I tried restarting and factory resetting the sound bar to no avail. I went through several other troubleshooting steps from Samsung's website. I haven't tried an optical cable or updating the firmware, but based on other reviews, I doubt either of those options would help. If I could swap this sound bar out for a working unit of the same model, I would, but other reviewers have found multiple units of this model to be defective. So, I'm just going to return it and start over. Like others, I suspect this may be a bad batch from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robozinho,
Thank you for your purchase of the Samsung HW-Q600B Soundbar. We appreciate you bringing your concerns to our attention.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you.
~ Samsung Solutions
Junkyarddog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price. Took a long time to get the unit sounding correct. Syncing the bar with the television voices is an issue. Still not synced to our satisfaction.
I would recommend this to a friendBrand response from Samsung
Posted .Hi junyarddog,
I am sorry that your HW-Q600B is experiencing audio sync issues. Please know we are happy to assist.
If you click on the SOUND CONTROL button, (which looks like a gear) then select SYNC you can adjust the delay from 0~300 ms to fix the delay issues.
Another option to try is to do a hard reset on the soundbar. Make sure it is OFF, and then press/hold the + and - Volume buttons on the bar itself. After a short time you will see INIT OK come across the LED display panel.
This will reset all settings but not unpair your subwoofer.
If you need any additional trouble shooting or optimization help please contact Samsung Customer Service.
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Sound is amazing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and sound is amazing. Even played a music station and it sounded fantastic. 100% thrilled with the system the Best Buy consultant Tom suggested.
I would recommend this to a friendUnit wont power on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit wont power on unless you unplug it and plug it back in. Once you is turned off you have to repeat the unplug/plug cycle again to turn the unit back on. Samsung support was no help and Best buy return policy is only 14 days. I only had the unit 3 weeks before I started having this problem. I am currently on the unit to be repaired or replaced by Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RonaldP,
We appreciate you giving us a chance to make things right with your HW-Q600B Soundbar. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
In the meantime, should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Easy setup with a Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this at the same time I bought my Q80B TV I was looking for a sound system that wouldn't break the bank and does one this the job for a small family room area.
I would recommend this to a friendGreat Soundbar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable sound to go with our Samsung Tv that also has built in Atmos. Strongly recommend this product! It sound great in our large master bedroom
I would recommend this to a friendHW-Q600b is defective & disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an easy to set up soundbar, the remote isn't very intuitive-I'd recommend downloading the manual, the instructions included with the remote aren't very informative. The subwoofer wasn't very powerful. It worked for 2 days. The subwoofer then stopped working, the soundbar Bass and Treble were now "unavailable". The soundbar LED was small and difficult to read; it's unfortunate that a Samsung soundbar that's compatible with a Samsung TV, can't be seen on the TV. The Best Buy website specs are a bit misleading, its not compatible with the Samsung Smart Things app-I found this out by needing to call Smart Thing app support. This unit was offered to me as an alternate for my original order because of "issues with delivery of the orignal soundbar I ordered." After a long process with Samsung product support trying to fix the sound bar issuses we meant with zero success, I asked "So should I return this to Best Buy" and was told "yeah, we tried everything, you got a bad unit." Aka "defective" I then looked at the reviews, saw that this sound bar had some similar issues. I was more than frustrated. I knew I just couldn't & wouldn't accept a straight exchange for this unit. Per the review guidelines, I'll need to address the return issues elsewhere. I wouldn't recommend this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kevin,
Thank you for sharing this detailed review based on your experiences of the HW-Q600B Soundbar. This is not the product and user experience we want for you.
We greatly appreciate you bringing the details of the Specifications section to our attention and will work with the appropriate entities to get that corrected. Feedback from valued customers, such as yourself, help us in our drive towards best-in-class products & service – which includes accurate information for all of our models.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Great soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With our recent Samsung TV purchase, we felt that for sound quality we needed to add a Samsung soundbar. It made all the difference to our watching enjoyment!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Floridachick,
Thank you for purchasing the 2022 Samsung HW-Q600B Soundbar. I am glad to hear you are enjoying the Expert-tested, scientifically tuned audio. Samsung’s perfectly balanced, room-filling sound is developed by top audio engineers at our California Audio Lab.
Upgrade to surround sound by adding SWA-9100S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. More cinematic and fewer messy wires.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung soundbar I’ve had and returned. I’m coming from a Roku soundbar for reference. This thing sounds like a hollow tin can and the sub is basically non existent. I adjusted the settings to match a few reviews and nothing helped. Thought maybe it was my living room, but it was not. Even in a small office with the door closed it sounded terrible.
No, I would not recommend this to a friendPowerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung - HW-Q600B/ZA 3.1.2ch Soundbar with Dolby Atmos / DTS:X - Black is a great choice and Dolby Atmos fills any room with great sound.
I would recommend this to a friendGreat Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the sound bar-- so nice to be able to both adjust the sound with my Samsung TV monitor-- both TV and Soundbar Clean and simple!
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased and recommend this product. Easy install and loud. Objective - annoy my neighbor. Mission accomplished and then some..
I would recommend this to a friendMake better instructions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up could have been much easier. Instructions weren't really very clear. Finally got it figured out.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Evenge,
I am sorry to hear about your troubles with the manual and the difficulties setting up your new HW-Q600B Soundbar.
You can access the full manual at https://www.samsung.com/us/support/downloads/?model=N0060035, after download unzip the file.
You are welcome to contact Samsung Customer Service if you have any questions, concerns or feedback about your soundbar. Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Great Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is very powerful, I don't even have to raise the volume above 35 to get great sound that fills the whole room.
I would recommend this to a friendSamsung Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Red indicator light is in back of sub woofer so you cannot set if the light is on or off unless you go look. My other sound bars have a light on top of the sub woofer so it's easy to see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pines,
Thank you for purchasing the 2022 Samsung HW-Q600B Soundbar. I am happy to hear that you are enjoying the 3.1.2 channels with Acoustic Beam directional sound.
I am glad to hear you are enjoying the complete audio entertainment experience with 3 channels, 1 subwoofer and 2 up-firing channels.
Enjoy dynamically optimized audio with enhanced voice clarity for whatever you are watching, including sports, games, movies and more thanks to Adaptive Sound.
Get pulled into what you are watching with panoramic sound that moves with the action on-screen thanks to your soundbar’s Acoustic Beam technology.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Samsung sounbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy I purchased this Samsung sound bar. Works terrific with my new Samsung TV. Could not go back to watching tv without
I would recommend this to a friendSamsung HW-Q600B 3.1 Soundbar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is outstanding in sound and quality. The sound will fill a midsized room fully. Very happy with this purchase.
I would recommend this to a friendGreat Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for the price. It works awesome with my Samsung Neo QLED TV.
I would recommend this to a friendSound is remarkable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound from a soundbar. First ever owned I always had stereo to tv but with today open home plans thee soundbar is the way to go.
I would recommend this to a friendBrand response from Samsung
Posted .Hi newhome,
Thank you for purchasing the 2022 Samsung HW-Q600B Soundbar. I am glad to hear you are enjoying the Expert-tested, scientifically tuned audio. Samsung’s perfectly balanced, room-filling sound is developed by top audio engineers at our California Audio Lab.
Enjoy dynamically optimized audio with enhanced voice clarity for whatever you are watching, including sports, games, movies and more thanks to Adaptive Sound.
Get pulled into what you are watching with panoramic sound that moves with the action on-screen thanks to your soundbar’s Acoustic Beam technology.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions