Customer Ratings & Reviews
- Model:
- HW-Q600B/ZA
- SKU:
- 10362496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Top Tier
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice clarity is top tier! Sound effects sound like your in a movie theatre. This sound bar is a must have with your Samsung television.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Joe614!
Thank you for purchasing the 2022 Samsung HW-Q600B Soundbar. I am glad to hear you are enjoying the Expert-tested, scientifically tuned audio. Samsung’s perfectly balanced, room-filling sound is developed by top audio engineers at our California Audio Lab.
Upgrade to surround sound by adding SWA-9100S Wireless Rear Speaker Kit to your soundbar. Our wireless surround package delivers 360° audio without the need to route wires around your living room. More cinematic and fewer messy wires.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Ambassador
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds okay, thought there was more power in this unit but not really but its okay for now at the price. Might upgrade... not very satisfied with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Nando,
Thank you for sharing your thoughts regarding the HW-Q600B Soundbar. I am sorry that the audio quality did not meet your expectations.
You can optimize your audio experience by pressing the CH LEVEL button to adjust the different channels, CENTER LEVEL, and TOP LEVEL. The selected item can be adjusted using the Up/Down buttons.
To control the volume of the treble or bass sound, press the TONE CONTROL button and then adjust the volume between -6 to +6 by using the Up/Down buttons.
Additionally, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Lastly, press the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Average soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good option if you have a large room as the sound is barely audible. Returning this for a more costly model..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kiran,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing your experiences that have made you consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~Samsung Solutions
Only worked for 3 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 days. Then the sound cut out completely and stopped working. Tried all features including bluetooth, optical, and new hdmi cable. Nothing worked. Never had the sound over 25% volume either. Took it back and just got a refund. Disappointed because I’ve always found Samsung to make quality electronics.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jacob,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Best Buy employees need to help ALL PEOPLE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to give a great review for this soundbar. The current reviews are on point! Except mine hasn’t stopped working. It does have good sound,BUT NO BASS! I don’t know why there is even a subwoofer. Bc no bass! I have Vizio 4k tv. This is definitely for Samsung tv only. No one would help me at Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Infinitigirl42,
Thank you for purchasing the HW-Q600B Soundbar and taking the time to leave a review. We are happy to help with the subwoofer issues you are experiencing.
There are two steps you can take to try to get your subwoofer working properly. You can re-pair the subwoofer, or do a factory reset on the soundbar.
Before performing the manual connection procedure below:
• Check whether the power cables for the Soundbar and subwoofer are connected properly.
• Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
2. Press and hold the Up button on the remote control for at least 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it
disappears.
• The Soundbar will automatically power on when ID SET is complete.
3. Check if the LINK LED is solid blue (connection complete)
The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
To do a factory reset on your HW-Q600B Soundbar, with the Soundbar on, press the + - (Volume)
buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
For music playback has average performance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product because its sound is the same as an LG 2.1 that I have. Its main use is playing music.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lalo,
Thank you for your review of the HW-Q600B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Vizio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work had to return i was hoping it sounded good but couldn't get it to turn on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Memolicious
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Okay speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t as great as advertised. I got this along with the TV that i got but wasn’t very thrilled with the sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Riwaj,
I’m sorry to hear that your initial out-of-box experience fell short of your expectations.
You can optimize your audio experience by pressing the CH LEVEL button to adjust the different channels, CENTER LEVEL and TOP LEVEL. The selected item can be adjusted using the Up/Down buttons.
To control the volume of the treble or bass sound, press the TONE CONTROL button and then adjust the volume between -6 to +6 by using the Up/Down buttons.
Additionally, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Lastly, press the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Trash !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these in 14 days. One stopped working and the other blue tooth didn’t start pairing on sound bar. I have to drive 30 minutes now again to return in Visalia ca This sound bar legitimately is trash. The employee advised me not to get it again but I thought hey maybe it was one defect what are the chances again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joeb,
Thank you for purchasing the Samsung HW-Q600B Soundbar. I sincerely apologize for the issue you are having with multiple soundbars.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and so that we can make this right.
~Samsung Solutions
Samsung should immediately stop selling these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an awful product. The rest of the reviews are spot on with this unit. Had it for a few hours and the speakers have failed. Tried factory reset, new HDMI cable. BT connection and different sound tones (Surround, Adaptive, Standard, etc) and the speakers are crackling and making shorting sounds and now it no longer works. Samsung makes great TV's but every other single product that is not a TV is just awful. I should have read the reviews before buying it. Getting returned today for a refund as even the replacement units have also failed per the rest of these reviews. Samsung has lost my business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Achilles,
Thank you for your purchase of the Samsung HW-Q600B Soundbar. We appreciate you bringing your concerns to our attention.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you.
~ Samsung Solutions
Sound ar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it was out of the box for a reason. It didn’t work very well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BruceD,
We appreciate your feedback regarding the issues you are experiencing with your HW-Q600B Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Super help
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad install, they did a great job an explained the remote an it's function's real clear
I would recommend this to a friendNot happy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the sound bar worked great for 3 months then power cord gave out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RegoeA,
Thank you for your purchase of the Samsung HW-Q600B Soundbar, I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Broken item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service , with a broken item and taking long time to get my money back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MalekW,
Thank you for purchasing the Samsung HW-Q600B Soundbar. We appreciate your feedback regarding your experiences.
I would recommend you contact Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
If you ever need help with product features, specs, or operation, please contact Samsung Soundbar Support at: 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
No Sound After A Single Evening of Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar worked great for a single evening (no exaggeration) and simply stopped working. In the middle of a movie, it went silent. Attempted all troubleshooting steps and no success. Based on reviews from other sites, this does not appear to be an isolated case with this product. I typically don’t provide feedback, but this is not acceptable. I bought during a renovation project to custom fit it in theatre setup and even though I only used it one evening after the renovation work completed, it is past the 15 day Best Buy return policy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BobG,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing your review. This is not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars" or
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to work towards a solution together.
~ Samsung Ambassador
geek squad to the rescue!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the expert help of the Geek Squad- we have it running perfect- far superior to our older one!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing the 2022 Samsung HW-Q600B Soundbar. I am happy to hear that you are enjoying the 3.1.2 channels with Acoustic Beam directional sound.
I am glad to hear you are enjoying the Expert-tested, scientifically tuned audio. Samsung’s perfectly balanced, room-filling sound is developed by top audio engineers at our California Audio Lab.
Get pulled into what you are watching with panoramic sound that moves with the action on-screen thanks to your soundbar’s Acoustic Beam technology.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been through 2 of these. Both sound bars failed within 6 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jane,
Thank you for sharing your review regarding the Samsung HW-Q600B Soundbar. Your feedback will be shared with our internal teams.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please contact Samsung Customer Support.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
~Samsung Solutions
Not enough for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound selection doesn’t have range .you can’t tell the difference between selections
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
I'm sorry to hear that your out-of-box experience with the new HW-Q600B has been less than stellar. To get the most out of your soundbar unit, follow the steps below to optimize your sound.
By pressing the CH LEVEL button, you can adjust the volume of the each speaker.
• Press the button to select CENTER LEVEL or TOP LEVEL and then adjust the volume between -6~+6 by using the Up/Down buttons.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound.
• Press the button to select TREBLE or BASS and then adjust the volume between -6 ~ +6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Can not mount to wall
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker came with wall mount brakets but no screws. Thats annoying.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tomas,
Thank you for purchasing the HW-Q600B Soundbar and for your review. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback regarding the wall mounting options is important to us and will be shared with our product teams.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support at
1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST (Mon-Fri), 9AM – 6PM EST (Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1. More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2. Manuals & Software
3. Warranty Info
4. Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Get the 930b
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and go a little bigger and get more features
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Saddy,
Thank you for sharing your review of the HW-Q600B Soundbar. We value your feedback and will share it with our internal teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions