Customer Ratings & Reviews
- Model:
- HW-Q600B/ZA
- SKU:
- 10362496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for 2 weeks really adds a theater experience
I would recommend this to a friendBest 197.72 i ever spent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt be happier with this sound system its simply awesome
I would recommend this to a friendGreat service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and on time. System works great. Geek squad is the best.
I would recommend this to a friendExcellent soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a must to get a soundbar with a new tv this is a perfect fit.
I would recommend this to a friendGood soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how Samsung had Dolby Atoms build in the soundbar.
I would recommend this to a friendsoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.argus is honestly the greatest soundbar for the price!
I would recommend this to a friendAl
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased (2) unites. We are very happy with the performance.
I would recommend this to a frienddisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to review this item because I still cannot get it to work. The first sound bar had to be replaced as it started making a horrible loud noise. When the second sound bar was delivered it was very quick and no one showed me how to use it. I assumed that when I turned on the tv-also new Samsung-with my direct TV remote the sound bar would turn on. It doesn't. When I try to turn it on with the sounder remote nothing happens. I am beyond disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoniHiltner,
Thank you for sharing your review regarding the HW-Q600B Soundbar. I am sorry to see that you have experienced these issues with your new unit.
To control the soundbar with your TV or DirecTV remote, you will need to follow the below steps.
This function can be used with IR remote controls only. Bluetooth remote controls (remote
controls that require pairing) are not supported.
Set the TV speaker to External Speaker to use this function.
1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the
following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.
Make sure that you set it to ALL-TV REMOTE, and your DirecTV remote will then control the soundbar. Also, have the Soundbar connected to the TV using an HDMI cable that is plugged into your TV ARC port, generally HDMI 3 Input. This will allow the remote to control the soundbar much easier.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Unfortunately we got a dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great when hooked up to our cable, but no amount of troubleshooting managed to get it hooked up to any other device. Only static/feedback when hooked up to a streaming service. Returned to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello desertaggie02,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Good when it works.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great - when it works. It randomly goes silent in the middle of shows/movies, and frequently "cannot be found" by the TV. I'm sure it would deserve 5 stars if it worked consistently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi getmeatowel,
Thank you for your purchase of the Samsung HW-Q600B Soundbar. I'm sorry to hear about the sound cutting out on your soundbar, this is not the experience we want for you.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Not a happy camper!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works ok but was supposed to have been mounted to the tv, instead it was mounted to the wall. Service already took WAY TO LONG to have to reschedule it. Not a happy camper!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DouglasE,
It’s unfortunate to hear the installation of your HW-Q600B Soundbar was less than adequate. We recommend you contact Best Buy directly for assistance. We hope your issue is resolved quickly.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greeeeeeeeeeeeaaaattt produccccttttttttttttttttttt
I would recommend this to a friendSound bar was a disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was a disappointment. It stopped working in less than 30 days. Best Buy would not let me exchange it. Now I have to wait 6weeks to get it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RRendon,
I am sorry your HW-Q600B Soundbar stopped working so quickly, we appreciate you giving us a chance to make things right. Thank you for your patience, I apologize for the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your HW-Q600B please contact us if you have any comments, concerns, or need assistance with your soundbar.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
power cable issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.power cable related issue urged me to return. it was not holding the line, a bit loosy and disconnecting again and again. Such big product this poor cable doesn't fit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bulent,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Not samsung quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this sound bar and sub and pretty much didnt read no reviews and its junk. I want to warn everyone do not waste your time. I opened and set up this system and the first day it worked fine and the second day completely shut down on me and no sound would come out. Returned it got another one and pretty much as soon as I connected the second it made the screeching noise others have made. I am getting a different model and reading reviews. Also if you’re wondering yes I am using it on a samsung tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing your experiences with the unit. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you and to work with you to make this right.
~Samsung Solutions
Sound bar blues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had two of these sound bars fail within a month. Tech. Support is still trying to figure this one out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BayNative,
Thank you for your purchase of the Samsung HW-Q600B Soundbar. We appreciate you bringing your concerns to our attention.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you.
~ Samsung Solutions
I guess quality control just isn't an option.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your time with any Samsung soundbar. I returned this junk 3 times for the same reason. Take a guess. You guessed it no sound. Called Samsung the rep told me Samsung soundbars only work on Samsung TVs. Are you kidding me? Did he really think I was buying that lie? I went with Sony Soundbar works flawlessly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Blackdragon79,
Thank you for your review of the HW-Q600B Samsung Soundbar System. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Not even 2mos it stop working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2mos it just stop working. I wanted to return to best buy but the warranty is close, so i have to file claim to samsung. Which it takes forever for the replacement. Very disappointing. I shouldve check the review before purchasing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Riyn,
I'm sorry to hear about your frustrating experience with the HW-Q600B Soundbar. Please know that we are here to help, we appreciate you giving us a chance to make things right.
Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Waste of time and money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First week and it already stopped working. I’ll never buy a Samsung soundbar again. It started out being blotchy the first day, too. Sound quality was underwhelming even when it worked. Just stick to their TV’s. That’s the one thing they do really well. Anyone else could do a better job with the soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aaron,
I am sorry for the issues you’ve had with the noise and your Soundbar not working anymore. Please contact us for service and a Support agent will gladly help get this fixed.
1) 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
Stopped working after a few days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the soundbar. Used it a couple times then it stopped working. It would turn on but No sound was coming through. Tried resetting it, un-plugging, connecting different bluetooth devices, TVs and nothing. This sound bar has many bad reviews on other sites. DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JT2021,
Thank you for your purchase of the Samsung HW-Q600B Soundbar, I am sorry that you have experienced this issue with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions