Customer Ratings & Reviews
- Model:
- HW-Q600B/ZA
- SKU:
- 10362496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Bradley 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box had to get a new one and it took two weeks .
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bradley1,
I’m very sorry for the difficulties you’ve experienced with your HW-Q600B Soundbar not working for you. We completely understand your frustrations, and we are here to help.
Please contact us for service; a Support agent will gladly assist you.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality sounds bad when I heard it at the store it sounded nice got home connected it sounds bad second time I use it didn’t work anymore it was my first time buying at Best Buy didn’t know that you only have 15 days to return they should change that they made me call Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
I am sorry for the issues you’ve had with our HW-Q600B Soundbar.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty.
Please contact us for service and a Support agent will gladly help get this fixed.
1) 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
Two of these sound bars have not functioned prope!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item simply doesn’t function properly. I initially purchased one and sound would not come through the sound bar. I returned it and Best Buy graciously exchanged it. However, today I was watching television and the sound bar made this loud unbearable sound and just like that, it stopped working!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Harold,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you and to make this right.
~Samsung Solutions
Like others. Sounded okay until it died.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had if for ONE DAY!! Bought it for $249 on sale with a new TV. Had the entire system installed by Best Buy. 75 inch tv so decided to go with full install. Ran with eARC, sounded okay. Installed Saturday morning, dead Sunday night. Did factory install but it wont work. Will return and grab something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JCMK,
Thank you for sharing your review of the Samsung HW-Q600B Soundbar. We appreciate your feedback regarding the issues you are experiencing and are planning on returning it.
Samsung stands behind the quality and performance of our Soundbars with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
Junk…Stay Away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely a piece of junk. Barry two weeks after purchasing the sound stopped working. Can’t return to Best Buy and Samsung is insisting on me paying to have someone come out to repair. Stay away from this like the plague.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarcT,
Thank you for purchasing the Samsung HW-Q600B Soundbar and for sharing your review. This is definitely NOT the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Refuses to pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get subwoofer to pair to soundbar. Tried everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AaronW,
We appreciate your feedback regarding the connection issues with your subwoofer you're experiencing when troubleshooting.
Please contact Samsung Customer Support so we can better understand your issue and provide further assistance specific to your usage scenario.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible trash ! Broke under 30 days recant return to Best Buy cause it’s passed 15 days now have to send in to Samsung to get service . This family will not buy another Samsung device !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nick,
We’re sorry for the issues you had when your HW-Q600B Soundbar stopped working so soon. Please contact us for service; a Support agent will gladly assist you.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
Broke in an hour
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came and installed was working for an hour. Tech couldnt fix next day was defective. I went back to store and they tried to upsale me. Total tech is a total disaster
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing your review. This is not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Maybe not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week. eArc connection just stopped dead, no explanation and all troubleshooting steps didn't work from updating to trying resets. Taking in to see if a swap can be done, may change review afterwards.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Onlywantedagoodsoundbar,
I'm sorry to hear about the eARC connection not working anymore with your new HW-Q600B Soundbar. We appreciate you bringing your concerns to our attention.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Dud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Stopped working within days of installation. Geek Squad came out, but it had to be returned. Very poor quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cranky,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing these experiences that have caused you to return your unit. This is definitely not the product experience we want for you. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~Samsung Solutions
Long time Samsung consumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week. I missed the 15 day return window. I have to send Soundbar to Samsung. Very disappointed so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Broke after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great - for 3 weeks. Stopped working for no reason. Past 14 days Best Buy makes you send to Samsung for repair. Crap product and crap customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
I sincerely apologize that you have experienced the issue of your HW-Q600B Soundbar not working after such a short period of time.
This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Terrible bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is good but the subwoofer is AWFUL! If you’re looking for a sound bar/subwoofer combo, do NOT purchase this one. The bass is nonexistent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jacob,
Thank you for purchasing the new HW-Q600B Soundbar and then taking the time to share your experiences with the unit.
There are a few things you can do to make sure that the subwoofer is performing as it should. Firstly make sure that the LED indicator light is a solid blue, meaning it is fully on and connected to the soundbar.
If it is solid red then it is not paired to the soundbar or flashing blue means that it trying to pair but hasn't completed it yet.
Use the WOOFER button pushing it UP/DOWN to raise or lower the bass levels from -6 to +6. The TONE CONTROL button will allow you to adjust the TREBLE and BASS levels from -6 to +6.
To fine-tune the soundbar, press and hold the SOUND CONTROL button for about 5 seconds, this will allow you to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
I hope these tips will help you enjoy the soundbar.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Do not purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately broken from initial setup. Followed all steps correctly and contacted samsung support. The entire model line has issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Noah,
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your Soundbar to come back from Samsung.
Once you receive your Soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Terrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 1 it stopped working after a week got another one a week later that one stopped working as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your purchase of the Samsung HW-Q600B Soundbar. We appreciate you bringing your concerns to our attention.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you.
~ Samsung Solutions
Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with my Samsung TV. It burns out, last two hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Beebs,
I am sorry to hear that your HW-Q600B only lasted two hours. Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you and to make this right.
~ Samsung Solutions
Stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out already no sound coming from the speaker super faint i will return it. And get a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chris,
Thank you for sharing your feedback of your experience with the HW-Q600B Soundbar.
I am sorry to hear that you have had to replace the soundbar. If you have any questions about optimizing your settings and audio quality when you receive the new unit, please contact Samsung Support at:
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Bad vibes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box after 2 hrs of trying to hook up determined the sound bar was garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NewTV,
Thank you for your purchase of the Samsung HW-Q600B Soundbar. This is not the experience we want for you with our soundbars.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Sound Bar Not Functioning.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not functioning properly. Please let Total Tech know. I’m a paid member.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChesterJoy,
So that we can better assist you with your new HW-Q600B Soundbar, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Decent Soundbar Until There Was No Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product would work for a few days then no sound. had to exchange twice!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TBella,
Thank you for your purchase of the Samsung Q600B Soundbar. We appreciate you bringing your concerns to our attention.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you.
~ Samsung Solutions