Customer Ratings & Reviews
- Model:
- HW-Q600B/ZA
- SKU:
- 10362496
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
to a friend
Don’t waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash of a unit worked for a whole two days clunky interface.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rjb4815,
We’re sorry for the issues you’ve had when your HW-Q600B Soundbar stopped working after two days. Please contact us for service; a Support agent will gladly help fix this.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
No more Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a day then stopped not worth your time or hard earned money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We’re sorry for the issues and experience you’ve had with your HW-Q600B Soundbar.
Please contact us for service and a Support agent will gladly help get this fixed.
1) 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
bad soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.soundbar didnt work was a disply item they should have tested it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello cody,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing your review. This is not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to work towards a solution together.
~Samsung Solutions
Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Spend a little money and higher rated model,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungsoundbar,
Thank you for purchasing the HW-Q600B Soundbar. We appreciate you sharing your experience with us.
So that we can better understand your issue and work with you to find a solution, please contact Samsung Support at
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
We hope to hear from you soon.
~Samsung Solutions
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered an open box item Did not work out of the box
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SuperHam,
Thank you for purchasing the Samsung HW-Q600B Soundbar.
We appreciate you sharing your feedback regarding the issue with your recent purchase. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Ready for Football!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great! Looks amazing with my Samsung tv. Excellent product too much the price.
I would recommend this to a friendSamsung soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money this soundbar not bad at all easy to hookup takes a couple of minutes, sub hooked right up. This went in my daughters room replacing an old sony soundbar. It has good sound for both music and movies.
I would recommend this to a friendGood but game and possibility of reliability issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first soundbar after two days because it suddenly stopped working. It sounded like an electrical problem (pop). I decided to give it a second try. The second unit integrated well with my Samsung QLED TV. Easy setup. The sound is great for movies, F1 races, sports and even music. I have had only one problem. In game mode, when my grandson plays war games on our PlayStation, the soundbar cuts out on explosions and other sudden loud noises. I played YouTube demos of explosions and had no issues. Given I’m old and don’t play war games, I’m going to keep it and hope that the issue is some soft/hardware problem for which Samsung can issue a fix.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LBrisky,
Thank you for sharing the issues you are experiencing with your Samsung HW-Q600B Soundbar. Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, that this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, please contact Customer Service and we will be happy to assist with troubleshooting your soundbar!
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound easy to install low profile we love this soind bar
I would recommend this to a friendWont Sync With HDMI-ARC....ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like most negative reviewers here, the biggest downfall of this faulty product is that it hardly ever syncs to your TV with HDMI-ARC. It took me a good 2 hours to get it working with my Samsung TV. But even then, maybe once a week it fails to sync and you get no sound at all, unless you completely unplug the HDMI and power cable. Its super frustrating. If i would have know this issue was this bad (as many have already reviewed), I would have passed on this purchase. This product isn't even worth $159 in my opinion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BK01,
Thank you for sharing your experiences with the HW-Q600B Soundbar and Samsung Customer Service.
If you have not already, please try a new HDMI cable. Sometimes the cables will not work correctly, and using a new one is the easiest fix. Also, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
Lastly, Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
Know that we are here and happy to help you. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great paired with Samsung TV. Beats running wires around.
I would recommend this to a friendAmazing sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is produces is very deep and fills out the whole living room. Its like being in a mini movie theatre
I would recommend this to a friendpoor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.checked this soundbar out while it was on display in the store. got really excited about the sound quality and was reassured by the salesman that it would be better when i got installed at home. what a letdown volume didn't work & could only set it up 1 way. it's going back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello roadrunner,
Thank you for sharing your review of the Samsung HW-Q600B Soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
~Samsung Solutions
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar went out 11 months after purchase. Samsung and Buy was not able help resolve the issue
No, I would not recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ustomer service is always great! The sound bar sounds great!
I would recommend this to a friendSound blew out on first day.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar blew out on first day. A little backstory, i have the A450 (crap, clips out often) in the guest bedroom, the q900t (amazing) in the master bedroom and bought this new q600b for the spare bedroom. I mounted the unit and was very happy with the cound i was getting when all of a sudden it got uncharacteristically distorted and loud. Think old tv's with static sound. I am hoping this is just a faulty unit as the sound is awesome for a small room when it does work, so i will exchange it once.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Antonio!
Thank you for purchasing the Samsung HW-Q600B Soundbar. We appreciate you sharing your experience with us.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact Samsung Customer Support for troubleshooting or warranty assistance at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Ambassador
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough base.. it’s just loud without a base ..
I would recommend this to a friendBrand response from Samsung
Posted .Hello Yaz0934,
Thank you for purchasing the HW-Q600B Soundbar. I’m sorry to hear that your initial out-of-box experience fell short of your expectations.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of the CENTER CHANNEL using the UP/DOWN from -6 to +6.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Horrible experience, shame on you Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working after a few days. Replaced it for a brand new one and still the same problem happens again. Tried connecting ARC, tried optical cable, tried bluetooth, all have the same issue. Did a factory reset of both the speaker and my TV and still the problem persists. Looked everywhere on the internet for a solution, no dice. Read on forums about how terrible Samsung support has been with problems like this. All they do is give you a lengthy and complicated way to update the firmware. Who in their right mind would spend all that time and energy troubleshooting a brand new product? Absurd. The really messed up part is that I only bought this sound bar because it was recommended to me by the best buy associated as part of a bundle deal when I bought the TV. I find it disgusting that Best Buy is actively pushing a product on customers that has such an obvious and easily detectable design flaw. I will NEVER buy another Samsung product again. Absolutely shameful that they haven't fixed this issue and are still actively pushing this product on unsuspecting customers who will no doubt have to go through the same thing I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Josh,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Only worked for one year do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 1 year. Now we can't keep the soundbar on it keeps reverting back to TV speaker so it's worth nothing to us. As usual if we want them to look at it we have to pay. Would not recommend Samsung soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mjeike,
You are leaving a review for the HW-Q600B Soundbar. From your description, I believe your review was intended for a different soundbar. The HW-Q600B has not been available for purchase for an entire year.
Should you have any questions or concerns regarding your HW-Q600B Soundbar, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
BAD PRODUCT!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product; i had returned two a day apart because it's not connecting - no sound. I contacted Samsung and they asked be to download the software upgrade and install via the USB, yet it still didn't work. BAD PRODUCT!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DrOgbomeh,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions