Customer Ratings & Reviews
- Model:
- HW-Q600C
- SKU:
- 10103767
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the HW-Q600C 3.1.2 Channel Q-series Soundbar's sound quality, rich bass, ease of use, great volume, and simple setup. However, some customers have reported issues with connectivity. Other customers have mentioned issues with the remote control and the size of the soundbar. Finally, a few customers have noted the display is very small.
This summary was generated by AI based on customer reviews.
great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.exactly what we expected! we have only used Samsung products for the last 15 years. Samsung never disappoints.
I would recommend this to a friendJust average.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds okay, but does not pack the punch I expected.
No, I would not recommend this to a friendLove it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system!! I love my new TV and sound seen. This did not disappoint!!
I would recommend this to a friendWorth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and connects well with new Samsung TV. Connectivity is much improved from previous TVs and sound bars.
I would recommend this to a friend- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the sound but doesn't always sync with tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JamesH,
Thank you for sharing your experiences with the HW-Q600C Soundbar. I am sorry to see that you are not completely satisfied with your purchase.
There are a few ways you can correct any audio sync issues you may come across. First, 2020, 2021, 2022, and 2023 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to: Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through.
If you are using a different brand TV, check your user manual for a similar feature that might be available to you. You can also use the provided Soundbar remote to adjust the audio sync. Press the SOUND CONTROL button (which looks like a gear) until you see SYNC scroll across the LED display. From here you will use the UP/DOWN buttons to adjust the amount between 0 to 300 milliseconds.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is a bit boxy, sounds a bit hollow. Mids are crushed (no matter how you tune)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jean,
Thank you for taking a few moments to review the Samsung HW-Q600C Soundbar.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass sound, press the TONE CONTROL button and then adjust the volume between -6 to +6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL or TOP LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
good item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item but sometimes it doesn't sync sound with tv perfectly.
I would recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as much subwoofer as expected. Absolutely nothing like the sound demonstration in the store. Very disappointed. My 10 year old Vizio has better sound. Feels like the old bait and switch. Give me a rocking store demo then sell me something different.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeffB,
Thank you for taking a few moments to review the HW-Q600C Soundbar.
To control the volume of the treble or bass sound, press the TONE CONTROL button and then adjust the volume between -6 to +6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL or TOP LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at: 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
samsung speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is very nice product it was very easy to assemble I enjoy it a lot.
I would recommend this to a friendValue for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money. Bought it for my living room . So far good experience
I would recommend this to a friendSamsung Sound Bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service. Recommended purchase from best buy. free delivery.
I would recommend this to a friendReally really nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than I expected ... Exacting what I was looking for
I would recommend this to a friendIt's ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, not what I had hoped for. I wish the subwoofer had a way to hardwire or blue-tooth to other devices so that I could use it with my stereo system without the sound bar but apparently you can't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Adam,
Thank you for taking a moment to review the HW-Q600C Soundbar.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass sound, press the TONE CONTROL button and then adjust the volume between -6 to +6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL or TOP LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at: 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Perfect For Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the soundbar it is exactly what I needed.
I would recommend this to a friendAwesome TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great resolution, responsive. Once you adjust the settings the color pulls you in.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ChristinaD,
You are leaving a review for the HW-Q800C Soundbar. From your description, I believe your review was intended for a TV.
Should you have any questions or concerns regarding your TV, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Loud clicking noise when changing HDMI inputs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great when working correctly. I have it plugged in to a Q70D tv through the eARC so it paired easily and automatically connected to Q-Symphony. But now when I switch over to HDMI1, my Playstation, 80% of the time a loud clicking noise occurs. I have to turn Q-Symphony off and back on in order to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MattR,
Thank you for taking a few moments to review the Samsung HW-Q600C Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-Q600C under Q Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Feedback
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad with this purchase. It worthy the money…
I would recommend this to a friendSound on Sound?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and Picture are not in SYN. Set-up Easy. Middle sound not as Good as the JBL.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your thoughts regarding your new HW-Q600C Soundbar. There are a few different ways you can adjust the Soundbar to help with any sync issues you may be experiencing.
First, check your Digital Audio Output. 2020, 2021, 2022, and 2023 Samsung TVs have a feature called Audio Pass-Through. You can utilize this feature on your Samsung TV to correct your audio-sync issue.
On your TV go to Settings > Audio > Expert Settings > Digital Audio Output Format > Pass-Through.
If you are using another brand's TV, check the manual to see if there is a similar setting within your TV.
When you press the SOUND CONTROL button, (which looks like a gear), you will see SYNC scroll across the digital display of the Soundbar. From here, press the UP/DOWN buttons on your remote (the top and bottom of the circle pad) to increase or decrease the sync adjustment between 0 tp 300 milliseconds.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great sound when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 2 months but now you turn on the TV and the soundbar comes on but there is no sound. It seems the only way to get it to work is to unplug the soundbar and plug it back in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello StephenF,
Thank you for taking a moment to review the Samsung HW-Q600C Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
I wouldn’t recommend it unless you have a samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions don’t make sense and they don’t tell you what to do. Luckily I figured out. But the only thing in the box was a two page document about the remote control, not anything about the sound bar. It only worked because the sound bar is Samsung and the tv is a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnCii.
We appreciate your feedback regarding the manual included with your soundbar.
To assist you in the functions and settings of your new soundbar, you can download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner.
Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q600C under Q Series.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions