Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Audio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick & easy set-up. Awesome sound when watching TV & when using Bluetooth to listen to music from my phone.
I would recommend this to a friend - Pros mentioned:Sound quality
Very good sount quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I foudn it to be a good quality both in design and material sound is good for average user as i am not ana udio
I would recommend this to a friend - Pros mentioned:Sound quality
Surprisingly good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a top notch piece of equipment! We no longer need subtitles to "hear" what's being said on the TV.
I would recommend this to a friend - Pros mentioned:Sound quality
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good — actually great compared to just the tv speakers. I can’t get my subwoofer to work though. I might have to get geek squad out here to investigate the issue…
I would recommend this to a friendBrand response from Samsung
Posted .Hello JohnA,
Thank you for sharing your experiences with the HW-Q60B Soundbar. Your feedback is critical to our pursuit in bringing you the best audio experience and will be shared with our internal teams.
I am sorry to see that you are having issues with your wireless subwoofer. There are steps you can try to troubleshoot your subwoofer.
First I would do a soft reset on your soundbar system, unplug both the soundbar and subwoofer for roughly 30 seconds before plugging them back in. Look at the back of your subwoofer, if the indicator light is a SOLID BLUE LED then try watching a show/movie and see how your bass sounds.
If the light is blinking blue, or a solid red then you'll need to manually connect your subwoofer again.
Make sure that the soundbar and subwoofer are plugged in and ON.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
2. Press and hold the Up button on the remote control for at least 5 seconds.
• The ID SET message appears on the display of the Soundbar for a moment, and then it
disappears.
• The Soundbar will automatically power on when ID SET is complete.
3. Check if the LINK LED is solid blue (connection complete).
Again, try to watch something and see how your subwoofer plays, if you are still noticing issues, then try doing a hard reset.
With the soundbar powered ON, press and hold the + & - (Volume UP/DOWN) buttons for roughly 5 seconds. You will see "INIT OK" scroll across the LED display on your soundbar, then it will power off and back on.
If you are still having issues with your subwoofer, and Geek Squad is unable to assist, please know that Samsung Customer Service is here and happy to help.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase! I am really enjoying the surround sound it provides. Action movies sound awesome.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung Sound Bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and configure. Made a huge improvement to the TV’s original sound quality and clarity.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale and definitely worth it. Sound is amazing when watching movies or listening to music.
I would recommend this to a friend - Pros mentioned:Sound quality
In love!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent, the first one I got stop working the first day but I replaced it and it’s perfect
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect for Us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as described. Speaking quality is fabulous with this sound bar and the sound is excellent.
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound bar for a bigger room. Works great with tv sound producing a amazing sound.
I would recommend this to a friend Richardm
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great. The Sound bar wouldn’t turn on without powering down and powering up again exchanged it and when I did, so it was missing the remote, which took me about five phone calls, switching from different departments each time before it got any resolution
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar to support Q Symphony on my new Samsung TV. I researched this product before buying it, and the customer service rep and Beat Buy confirmed it would support Q Symphony. I had Beat Buy deliver the TV to my house and set everything up to ensure it was done properly.. The results have been disappointing and I actually think the TV speakers are better than the sound bar. The Q Symphony is not very good at all. I may ask Best a buy to come back to my house to check the set up to see if the sound can be improved, or it may just return to sound bar. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AndrewL,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had great luck with Samsung soundbars. Highly recommend, especially with Samsung TVs.
I would recommend this to a friend - Pros mentioned:Sound quality
Horrible quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounded great when it worked. It then stopped working all together. Would not work with Bluetooth or wired connection. I have since returned it for a different one but that one also stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
I am very sorry to see that your HW-Q60B stopped working so suddenly. This is not the experience that we want for you, we will be sharing this review with our product team.
So that we can best assist you, please contact Samsung Customer Support, know that we here and happy to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
We hope to hear from you soon so we can work together to make this right.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound really good and nice quality, I really recommend but make sure you add the insurance
I would recommend this to a friend Janet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surround sound is difficult to program and operate. I’m not happy with the purchase. When I turn the TV power on I get no volumn until I use a separate remote (surround sound remote).
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good replacement 3.1 vs 2.1 sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a prior sound bar. Much better sound for even less price (Black Friday deal)
I would recommend this to a friend - Pros mentioned:Sound quality
Great Value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and sound! Easy to pair to the TV and perfect match to the 55" Samsung TV
I would recommend this to a friend - Pros mentioned:Sound quality
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound system has an awesome sound. It makes me think I'm in the movie theater.
I would recommend this to a friend - Pros mentioned:Sound quality
New sound bar for new TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar makes my new Samsung 85” sound great in my big room. Super sound!!
I would recommend this to a friend