Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
Don't waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this at the end of November 2022. I have used it now for 7 months and it has stopped working. I'm not technically inclined so I am just happy its still under warranty, and hopefully they can fix it or give me one that works. I would not actually recommend this even if it hadn't stopped functioning; the sound quality is poor and for the price I imagine there are better sound bars out there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sherri,
We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Open box isnt a good choice to buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase a open box excellent from Salem, NH suppose to come with cables and remote too as it stated, were no cables with it It was not even a category "Good" even, dented, net on subwoofer was ripped, corners of subwoofer chipped and someone used it nice and returned it Idk how this was open box excellent This happened 2nd time with open box purchase,
No, I would not recommend this to a friendSubwoofer would not link to the soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer would not link to the soundbar right out of the box. Tried to link the subwoofer countless times using both the instructions from Samsung as well as YouTube "hacks". Tried Samsung customer service...an absolute waste of nearly an hour. Finally Samsung customer service suggested that I return it to BestBuy for a refund, which I have done. Apparently, this issue is a fairly common complaint.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterK,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Trouble
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar only lasted for two hours but sound was good for that time returned and bought a Duffy brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your review of the Samsung HW-Q60B Soundbar System. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
Great audio quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wish it was better for mysic listening. But typical movie consumption its great for.
I would recommend this to a friendAll seem to be defective, don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told this was a great product by an employee and that he would choose this one out of all the others. We’ve had it for not even one night and the sound bar and bass has already gone out. All of them seem to be defective based on reviews, don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello OliviaS,
Thank you for taking the time to leave a detailed review about the HW-Q60B Soundbar and I am very sorry to hear about your experiences with the soundbar.
So that we can make this right, please contact Samsung Customer Support, know that we are here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Looks great but doesnt work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for abput a week then stopped for mo reason. I tried all troubleshooting suggestions to no avail. So now i am spending another $100 gor someone ftom Bestbuy to vome to my house to try and fix it. Oh and there is an 8 hour window for when they show up. Needless to say i am not happy with my purchase right now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ToddF,
Thank you for your purchase of the Samsung HW-Q60B Soundbar, I am sorry that you have experienced this issue with your soundbar.
If you are unable to get your soundbar working again, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
~ Samsung Solutions
Buy something different
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about 3 months and then started "cackling" intermittently. I purchased 2 of these and they both are unusable
No, I would not recommend this to a friendWoofer not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had issues with hearing the woofer. I am going to call the geek squad to investigate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RachaelP,
Thank you for purchasing the HW-Q60B Soundbar. I am sorry to see your out-of-box experience has not been ideal.
If you would like more assistance beyond Geek Squad, please know that Samsung Customer Support is here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Mine lasted one week. :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ignore the bad reviews. Mine sounded great, until it started cutting out sound from time to time. I called Samsung support, they had me do a factory reset, and it no longer puts out ANY sound! And it's not me, not being able to figure it out, many other customers having the same problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TylerO,
Thank you for your purchase of the Samsung HW-Q60B Soundbar, I am sorry that you have experienced this issue.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to make this right.
~ Samsung Solutions
Poor Service/low quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has the lowest quality, geek squad and total tech, whichever that responsible for that, did not take care of issue and caused us 4 weeks us delay and when other item back in stock their delivery started scheduling and then did not show up and now after 70 days I have not received my product and my money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NMBZ,
Thank you for sharing your experiences with the HW-Q60B Soundbar. I am sorry to see your out-of-box experience has not been ideal.
If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you.
If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Great for a few hours.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new TV and Soundbar and have already taken first one back. It lasted 6 hours and died. Picked up the replacement and it lasted two hours and headed back to BB again to return. I dont think im going to stick with a Samsung anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MattU,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you and to make this right.
~Samsung Solutions
Review My TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third Samsung TV we have had. They have all been high quality, long lasting devices.
I would recommend this to a friend- Cons mentioned:Display
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No display for controls, no idea what setting you have it on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jameskay,
Thank you for sharing your review regarding the HW-Q60B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
The HW-Q60B Soundbar does come with a LED display window that is on the right side of the soundbar on the front. If you are experiencing issues where this does not come on, please allow us to offer troubleshooting or warranty assistance.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Disappointed buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar was easy to hook up and had great sound. The problem is it quit working after only 3 weeks. Salesman told me that this model is known to be unreliable. Returned it and bought another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Htduck58,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Samsung Q60B
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get the Samsung Q60B subwoofer to sync with the sound bar. Returned the item to the store for an exchange. The exchanged Samsung Q60B, was unable to sync that one as well. Returned it to the store for the technician to see if he could get it synced, no joy there. So I Returned the item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WoodieM,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experience with the wireless subwoofer. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a smalll room sounds is better for the price….
I would recommend this to a friendBrand response from Samsung
Posted .Hello AlexanderM,
Thank you for sharing your thoughts regarding the HW-Q60B Soundbar. I am sorry to see that you are not 100% happy with your purchase.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
If the video on the TV and audio from the Soundbar are not synchronized, select AUDIO SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
With the Surround Speakers connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good the clarity is good for what I paid for it
I would recommend this to a friendBrand response from Samsung
Posted .Hello King,
Thank you for purchasing the Samsung HW-Q60B and for your review. I am glad to hear that you are happy with the performance of your new Soundbar.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Great value-qualitydeal !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we found this last item, it was a great deal, is perfect for small and medium rooms, always remember to do adjustments for the position you will be using the make the most outof it
I would recommend this to a friendGreat, except...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it with one exception, it doesn't go as loud as it sounded with the suite demo.
I would recommend this to a friend