Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
DON’T BUY OPEN BOX, GEEK SQUAD DOES NOT CHECK THEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever make the mistake like I did and buy an Open BOX excellent condition product from Best Buy. Geek Squad checks nothing, Subwoofer never connects to Sound Bar and Samsung has rejected my warranty claim 3 times already and its only 45days old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarioR,
Thank you for sharing your review regarding the HW-Q60B Soundbar. I am sorry that your experiences with Customer Service and the soundbar have not been ideal.
We back this model with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please refer to this site https://www.samsung.com/us/support/warranty/ to see if your soundbar is still under warranty or if there is a third party repair center near you.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Got a bad one...hoping a replacement will work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few hours, then let our some scratchy digital noise for about 20 seconds, and then was silent. Still powered up, it still was seen by the TV controls, Sub was working, but no sound from the soundbar anymore. Returning when the store opens this morning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MikeK,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you and to make this right.
~Samsung Solutions
Worse experience ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse sound bar I have ever purchased. Waited to set it up and it did not work do took it back to Best Buy to get it fixed and found out the issue was I already identified however, two months later still haven’t gotten my sound bar back and it’s still not fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello
Thank you for purchasing the Samsung HW-Q60B Soundbar. We appreciate you sharing your experiences with us.
We recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Garbage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new. Sub-woofer would not connect. Spent over 2 hours with tech and could not solve problem. This replaced another Samsung soundbar with the same problem. I know other reviewers had no issue but I would not buy and take the chance happening with this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello davew,
Thank you for purchasing the Samsung HW-Q60B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Missing pieces.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - HW-Q60B 3.1ch Soundbar with Dolby Audio / DTX Virtual:X - Black. It did not meet expectations, since it was missing several pieces and its control buttons did not work correctly.
No, I would not recommend this to a friendMrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good haven't been disappointed yet it even works with Alexa
I would recommend this to a friendSetup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Hard to set up. Which way is up. Where are the speakers located
I would recommend this to a friendBrand response from Samsung
Posted .Hello ThomasG,
Thank you for sharing your experiences with the HW-Q60B Soundbar and your initial setup.
When you first got the soundbar out of the box it would have had a sticker on the TOP of the soundbar detailing the features and model name. You will make sure that this is facing towards your ceiling. When looking at your soundbar you should always be able to see the LED display facing you.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Just like the other one star reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was defective. I spent five hours and worked with two of my televisions to get this thing going because I thought it was a setting. One good thing is that Best Buy gave me store credit, even though I had went a couple days past their a return policy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
I needed more
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this for more powerful, immersive soundbar
I would recommend this to a friendSoundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed 2 hours ago. Seems to be working properly
I would recommend this to a friendPerfect for our new room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! It’s perfect for our new entertainment room. I compliments our new TV and game system. We are very happy it was on sale.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been thinking about sound bar for awhile. Saw sale on stopped in & salesmen very helpful found one to fit our needs & budget.
I would recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm getting hardly any bass out of the sub. It's on, it's hooked up correctly, and if i put my hand on it i can feel that it's working but can't really hear it. No wonder it's less than half the original price. Stay away!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LaughingGravy,
I’m sorry to hear that your sound experience of your HW-Q60B soundbar did not match your expectations. The subwoofer is responsible for low frequency sounds, like the rumbles of an explosion in an action movie or the bass guitar and drum in your favorite music. It adds rich bass tones and deepens the sound quality you hear, but since the subwoofer only plays low tones, it will be silent when low frequency sounds are not in use.
There are two adjustments that can be made to maximize bass from the soundbar and subwoofer:
1. Using the WOOFER button on the remote, you can adjust the level between -6 to +6. To set the subwoofer volume level to 0, press the button in.
2. Adjust the bass control by pressing the TONE CONTROL button on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Ambassador
Sound is a bit better than the original TV speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this device was easy to set up, the instructions appear to be incomplete. There's a remote that comes with the sound bar, but it's not clear how to use it. I does not automatically interface with the device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TexasGirl,
Thank you for sharing your review of the HW-Q60B Soundbar. I am sorry to see that your initial setup has not been ideal.
We appreciate your feedback regarding the manual included with your soundbar. To assist you in the functions and settings of your new soundbar, you can download the full user manual directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q60B under Q Series.
This will explain the remote and all of the features/settings available to you with this soundbar.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective item. I treated in 2 Samsung TV’ and tried multiple HDMI cables. Sound wouldn’t connect. When it did it lasted about 30 seconds then disconnect. Hopefully it was this particular item. I had to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RicoM,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
TV-Sync issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a lot of issues with TV syncing . I have a Hisense tv and the sync is perfect for a while but after using tv for 30-45 mins, there is significant audio delay .
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it worked for a moment, it started having issues. There was crackling sound when the volume got to loud and then it disconnected. I couldn't get sound to come back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi YoungsterJoey,
Thank you for your purchase of the Samsung HW-Q60B Soundbar. We appreciate you bringing your concerns to our attention, and we are here to help.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Ambassador
My 75
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Viewing was excellent - just love the recommendation given to me by my consultant - Tyler Petit!
I would recommend this to a friendGreat Sound in my large room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concerned that I was not spending enough but this turned out to be perfect in my large room.
I would recommend this to a friendGreat Soundbar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Soundbar paired with our new Sony 75" TV is amazing. Great viewing experience. Love it.
I would recommend this to a friend