Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
Works great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, only have had it set up for a few days now but seems to be working great.
I would recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two days. We were watching a movie and then no audio. I changed inputs on the bar and also tried a different audio source. Nothing worked. Went with a JBL sound bar and haven’t looked back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechnicallySane,
Thank you for your review of the Samsung HW-Q60B Soundbar. I am sorry to hear about your experiences that have caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Ambassador
The best installers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did a very very good job. The unit works perfectly. I am very satisfied.
I would recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for what my grandpa needed, he wanted to be able to hear the tv better
I would recommend this to a friendUnsatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get any wires and remote with my order…how can i use it without those things…customer support is also so unhelpful..
No, I would not recommend this to a friendGreat deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Associate knowledgeable, educated me as to the best for me at a great price!
I would recommend this to a friendTV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales associates at Best Buy helped to select the TV TV is good as expected
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase, considering a second one for my other room.
I would recommend this to a friendSound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes some getting use to. Trying to balance sound is not hard but tricky
I would recommend this to a friendSamsung HW-Q69N Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar - a great feature added to my TV !! Great price !!!
I would recommend this to a friendDon’t buy!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good! Disconnects constantly. Samsung tries to help but nothing works.
No, I would not recommend this to a friendLove this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV and sound bar, great service, thanks so much.
I would recommend this to a friendPoor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work properly andim very upset cause i have another one of these that work just fine so i know the one i got from yall is crappy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NathanielL,
Thank you for sharing you your review of the HW-Q60B Soundbar. We appreciate your thoughts and this review will be shared among our internal teams.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty. We are here and happy to help you exchange or troubleshoot your Soundbar. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Bass, Sound quality
Big Punch In A Medium Package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big Punch In A Medium Package: so for its size it is amazing, we set this up with our 55" in the office and not only is it loud and of great sound quality, but when watching a movie the surround sound really sounds like a 5 in one system with speakers above you and behind, its amazing how they accomplish that from a single sound bar. The woofer packs a serious bass punch as well, really makes the booms and explosions in movies like you can feel them. So it was a little tricky getting everything to sync up (for some reason I can't get my T.V.'s remote to control the volume but I'm still working on that) but once that's accomplished everything runs smooths, especially streaming music from our phone, which works flawlessly. At night a quick adjustment on the remote to Night Mode and it quiets down the bass so it won't disturb others. And speaking parts come clearly out of the center in the sound bar so we catch every word said. Take a tip: use You Tube for their video set up instructions, it makes it so much easier, and use the provided HDMI cable to connect to the T.V., that was also so much easier. We definitely recommend this sound bar and bass system.
I would recommend this to a friendBrand response from Samsung
Posted .Hello HeaterHenry,
Thank you for purchasing the HW-Q60B Soundbar and sharing your experiences with us. Your feedback is very important and will be shared with our product team.
I am glad to see that you are loving the soundbar!
Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Bad quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 7 months with sound bar and subwoofer and the right side speakers of the sound bar stopped working
No, I would not recommend this to a friendAp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this product but not working great... subwoofer not connecting, voice quality very poor
No, I would not recommend this to a friendsorry service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got the sound bar home and hooked it up next day..could not get it to work. call best buy no help at all, told me to call samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Marvee,
Thank you for sharing your experiences with the HW-Q60B Soundbar.
Please know that we are here and happy to help you. So we can best assist you with any issues, call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the other reviews. It worked great for an hour and then disconnected. I couldn't get it to work after a couple hours of troubleshooting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dan215,
Thank you for purchasing the HW-Q60B Soundbar, and taking the time to share your experiences with the unit.
I am very sorry that you have experienced these issues with your soundbar. Please know that we are here to help.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
Great value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up sounds good customer service was great.
I would recommend this to a friendSound bar sad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working on the same day it was installed. Geek squad checked it but couldn’t make it work either. Returned for replacement. Really would like to give no stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tvcodgers,
We always aim to deliver a great experience, and it’s unfortunate to hear the Samsung Hw-Q60B Soundbar did not meet your expectations. We greatly value your feedback and will share it with our product team.
If you should have any questions or concerns with your replacement unit, please know that Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Ambassador