Customer Ratings & Reviews
- Model:
- HW-Q60B/ZA
- SKU:
- 6505164
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the HW-Q60B soundbar's excellent sound quality, encompassing both the overall audio and strong bass response. They also appreciate its ease of use, simple setup, and compact design, which fits well in most spaces. Positive feedback also highlights the soundbar's Bluetooth connectivity and affordability. However, some users have expressed concerns regarding the remote control's functionality and the limited display.
This summary was generated by AI based on customer reviews.
q60b soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked for first 2 weeks we had it then it stopped working had to replace with a 650
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amigo,
Thank you for sharing your review of the Samsung HW-Q60B and for sharing your experience with this soundbar, detailing the reasons you replaced it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Sounds good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be a little cumbersome to set up without an optional cable, which is not included
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the HW-Q60B Soundbar and sharing your feedback in a review. We appreciate your thoughts about the included Digital Optical Cable.
If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Stopped working and had to return
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pcb boards failed, barely used it and had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WilliamP,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Stopped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a couple hours. Went with a Vizio instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MikeyX81,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Okay product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay product for the cost. Can’t really tell juicy of a difference in the sounds.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experiences with the HW-Q60B Soundbar. Your feedback is critical in our continuous pursuit of bringing you the best in audio products.
Each of the different sound modes are pre-equalized for different content that you are enjoying.
SURROUND SOUND
Provides a wider sound field than standard.
GAME
Provides stereoscopic sound to immerse you in the action while gaming.
ADAPTIVE SOUND
Analyzes the content in real time and automatically provides an optimal sound field based on the characteristics of the content.
DTS VIRTUAL:X
Immersive 3D sound from any content.
STANDARD
Outputs the original sound.
While in STANDARD mode you have the ability to adjust the 7-band equalizer to fine-tune the audio quality to your own liking. Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Dont recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is terrible. I do not think it is worth its price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the HW-Q60B Soundbar. I am sorry to see that your out-of-box experience has not been ideal.
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can further adjust TREBLE and BASS via the TONE CONTROL button.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues,drop when hook up with hdmi cable only works with optic cable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RonnieO,
Thank you for sharing your experiences with the HW-Q60B Soundbar. Your feedback is very important to us and will be shared with our internal teams.
There are a few steps you can take to troubleshoot your soundbar. First, try a new HDMI cable as this can be the cause of any issues as they do go bad over time or it could have internal damage you may not see.
Then update your firmware on your soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q60B under Q Series.
Download the update and install via USB thumb stick to your soundbar. If you need additional help, there are how to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Next, if you are still having issues with your HDMI input, try a hard reset on your soundbar. With the Soundbar powered ON. Press the + & - (Volume UP/DOWN)buttons on the body at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset.
Lastly, should your soundbar is still having issues, please contact Samsung Customer Service.
Call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not workout. Created unwanted noise while playing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Narendra,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
Please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts itself off for no reason. Does not improve sound quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PeterR,
Thank you for sharing your review of the HW-Q60B Soundbar. I am sorry to see that you are experiencing this with your new Soundbar.
We appreciate your feedback regarding the issues with the Soundbar randomly shutting off. Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months do not recommend to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello
Thank you for sharing your review regarding the Samsung HW-Q60B Soundbar.
So that we can better assist you, please reach out to Samsung Customer Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
~Samsung Solutions
Not really good sound is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok sounds 3. ......................................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GurjeetS,
Thank you for sharing your thoughts regarding the HW-Q60B. Your review will be shared with our internal teams!
You can manually optimize your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
Press the CH LEVEL button so you can adjust the volume of each speaker. CENTER LEVEL can be adjusted using the UP/DOWN buttons from -6 to +6.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent soundbar but better exists for comparable price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello KodyM,
Thank you for purchasing the Samsung HW-Q60B and for your review.
You can try manually optimizing your audio experience by pressing the SOUND MODE button to select the desired pre-equalized sound setting. The choices are SURROUND SOUND – GAME – ADAPTIVE SOUND – DTS VIRTUAL:X – STANDARD.
To control the volume of the treble or bass press the TONE CONTROL button, and then adjust the volume between -6 to +6 by using the Up/Down buttons on your soundbar remote.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
If the video on the TV and audio from the Soundbar are not synchronized, select AUDIO SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
With the Surround Speakers connected, select REAR LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at:
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Stopped working after a couple hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd review of this product...1st review was about the product not being compatible with SmartThings (even though it is specified as such on the Best Buy specifications). After writing the 1st review, this product has since stopped working altogether (after 2 hours of use). Power is on & it is saying it is connected to devices via Bluetooth, however it randomly stopped playing any sound through the sub or speakers. Disappointed is an understatement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulV,
We greatly appreciate you bringing the details of the Specifications section to our attention and will work with the appropriate entities to get that corrected. Feedback from valued customers, such as yourself, help us in our drive towards best-in-class products & service – which includes accurate information for all of our models.
I am sorry to see that you are experiencing issues with your soundbar.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~ Samsung Solutions
DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews!! I promise you this is a waste of money. If you’re still scrolling and contemplating stop here! I did the same two weeks ago and bought this. BT doesn’t work. I have an older samsung sound bar connects fine, I try this one and nothing plays. I’ve tried HDMI and nothing plays. Garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cris,
Thank you for purchasing the Samsung HW-Q60B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
- Pros mentioned:Bass, Sound quality
Great Sound Bar
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this isn’t a crazy premium sound bar, but we’re not breaking the bank here. It will blow any integrated TV speaker out of the water, obviously. That said, setup was super quick and as basic as any sound bar. I’m not using this with a Samsung TV; it is replacing a Polk MagniFi mini that has been refusing to stay connected to the subwoofer lately. The sound bar fits below my Panasonic plasma in my spare room. It’s sleek with a wireless subwoofer that gets deep enough to enjoy movies, sports, and music channels. The sound bar is a little under four feet long. In terms of connectivity, it has Bluetooth, which I won’t use but some might find helpful. Music channels do sound good. It has HDMI eARC but also input and output for those who don’t have an extra port to spare. There’s also optical input for older TVs or whatever, and a USB port, although I didn’t use it. As I mentioned, the sound quality is very good, but I'm no audiophile. The sound of everything seems to be on par or better than the Polk it replaced; dialogue sounds clear and the wireless subwoofer adds the depth that every integrated TV speaker lacks. One of the most impressive features of this sound bar was how it made everything feel 3D. My old Polk sound bar sounded like everything was coming straight from it, with no surround effects. The Samsung sounds like everything is kind of coming from where it’s supposed to, if that makes sense. Dialogue comes from the characters, explosions are everywhere, and surround effects come from random places inside the room. It’ll whatever trickery is taking place, it sounds very nice. I’d recommend this to anyone not looking to blow their wallet open. It doesn’t match my Sonos but for watching TV, especially in a secondary room, this does the trick nicely.
I would recommend this to a friend - Pros mentioned:Bass
Easy set-up sound bar with powerful sub-woofer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, the Samsung - HW-Q60B 3.1ch Soundbar seemed like a clear winner: solid-feeling construction, low-profile for placement directly below a larger TV or unobtrusively on a shelf, and my personal favorite- all-metal exterior components. All previous soundbars I've used had a fabric/soft material covering the speakers. As a pet owner, the omnipresent fur would often get caught/tied/intertwined in this material (how this happens is some sort of science mystery- similar to how nicely wound extension cords and headphones end up in knots no matter what you do!). Anyway, the all-metal exterior is super-easy to clean and has the much-appreciated bonus of just feeling as fragile as the other soundbars I've used. Set up was incredibly easy! Granted, I was replacing an existing soundbar, so it was easy as disconnect old, plug in and connect new- sound! That said, the directions were clear on how to change the TV audio settings and the pairing of the sub-woofer took less than 60 seconds following the very clear directions. The sub-woofer- WOW! I've not had a separate sub-woofer before- just the built-in, must be pretty small ones that mot modern soundbars claim to have in some fashion. The sub-woofer on the Samsung - HW-Q60B 3.1ch Soundbar will create vibrations I can feel across the room on its base setting! If I turn it to any of the "+" (above base level) settings, it creates enough bass that I fear my neighbors may complain. I've not tested what happens if I connect to the soundbar with music via bluetooth, but I'm pretty certain I could get some house party-worthy thumping to occur! Overall, very pleased with the Samsung - HW-Q60B 3.1ch Soundbar !
I would recommend this to a friend Sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great but the subwoofer does not connect or work. Trying to work with Samsung getting a new one. Usually Samsung is great product hope this is a one time thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MNG1,
Thank you for sharing your experiences with the HW-Q60B Soundbar. I am sorry to see that your out of box experience was not amazing.
Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your wireless subwoofer replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Ease of use, Sound quality
Great Product - Bad HDMI Cable included with mine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item to go with new Samsung 65" Q80 TV. Set-up should have been simple and would have been had there not been a short in the HDMI cable that came with the soundbar. After much time and frustration I finally figured out the problem and, of course, had to use my own HDMI cable even though i paid for the one that came with it. All that said, the unit performs exceptionally well and I am quite happy with the sound it produces and ease of use. Very nice for the Holiday price that i paid. I really do enjoy it and think its quite a nice product. Unfortunate that quality control seems to be slipping these days (not just picking on Samsung)... Overall great product.
I would recommend this to a friend Quit producing sound within 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit producing sound after light usage of less than 1 week…smart screen still worked but no sound at all at one point…troubleshooting didn’t help…trying digital input and HDMI didn’t work either… previous version Samsung sounbar still works after 10 years strong (same model family)…returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SteveW,
Thank you for your review of the Samsung HW-Q60B Soundbar and for sharing these experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Pros mentioned:Bass, Sound quality
The home theater upgrade you need!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had some time with this sound bar and it’s been pretty great. It looks great nice and sleek. It is a little thick so if you have a low stand on your TV you may be blocking you TV abit. I currently have a full surround sound with a receiver, towers, and everything in my living room. I got this for my bedroom but for fun I brought it in to my living room to do “unfair” comparison. Funny story, before I was able to test it I set it on my tv stand. While I was gone one day my housemate came and saw it and connected it. Without me knowing it was the sound bar I heard it and didn’t realize for a good 5 minutes that it was the sound bar. It was then that I realized that man this thing can really hold its own. It’s a nice unit. It has good bass and great sound imaging. It really can fill the room. I can only image how it will be with the wireless rear speakers. The voices are super clear and this thing can throw sounds around you you think you already have read speakers. This bad boy is a great addition to your system. If you have just a TV or need an upgrade this is the one for you. Only “issues” I had was with trying to get Atmos to work with my PS5 but I realized that my TV was forcing E-ARC and my TV doesn’t support Atmos. So keep that in mind when hooking it up. To turn off E-ARC. Once you have it correct you can see that beautiful scrolling DOLBY ATMOS across the display. This is an absolute unit and definitely lives up to its hype.
I would recommend this to a friend